Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2021
Package received opened...
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
Meh, hard to keep track
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2021
The hat sent is not the same as the one I ordered, the photo on the site is not accurate
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Response from Chapellerie Traclet
Hello
We have received your photos, but the hat received is indeed the indicated reference and the wide-brimmed hat is made of raffia with a trim.
We have not received any feedback following our message.
Please let us know the issue encountered.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2021
One of the caps was supposed to be size 58-61 and that was not the case, I couldn't wear it, I wear 59-60.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/04/2021
Delivery of a different product than the one ordered!
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Response from Chapellerie Traclet
Hello
please excuse us for this error, we sent the ANTI UV Hat by Lofck PEYRON instead of the cap. We hope this one suits you and gives you satisfaction.
please again accept our apologies for this inconvenience.
Best regards
Traclet sebastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2021
Overall it's okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2021
Navigation, ordering, and delivery top-notch. Gray cap is okay but nothing more and black cap beanie is shapeless and irregular in height, just enough to wear indoors to keep warm but I won't wear it outside for fear of ridicule. Disappointed by the quality of the products from this 3rd order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2021
Item ordered on February 14, 2021 received on April 6, 2021 after many reminders from my side.
Very disappointed with this service.
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Response from Chapellerie Traclet
Hello
Yes, our manufacturer has extended their production times since COVID, which can now go up to 12 weeks.
Please excuse us for this inconvenience.
We hope that the cap will satisfy you.
Thank you for your understanding.
Remaining at your disposal.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
Unable to give a review: I still have not received my order!
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Response from Chapellerie Traclet
Hello
Please find below the tracking link for your order placed on March 29. It was shipped on March 29, the same day under tracking colissimo 6H12282717484
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12282717484
A complaint has just been made today.
Please excuse us for this inconvenience beyond our control.
Thank you for your understanding.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
Delivery okay, item very average
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/02/2021
Delivery time is way too long and no information on this subject.
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Response from Chapellerie Traclet
Hello
please excuse us for this delay longer than the attached one by 2 weeks.
We are sorry but currently with the health conditions our manufacturers are delayed.
We hope, however, that the hat gives you satisfaction.
remaining at your disposal.
best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
Pleasant navigation. Delivery three and a half months after the order, way too long.
Item too big, the shape does not fit, so return with a request for a refund. What a disappointment!
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Response from Chapellerie Traclet
Hello,
The delay was very long because this hat is made in Australia and with the lockdown there and current transport issues; the delay was extended.
You indicate that the hat is different from the one ordered in December, please let us know the order reference as we have no order with your name or email address.
There are indeed many other Jacaru models with different crown heights.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2021
delays way too long
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2021
It's not as pretty as in the photo
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/03/2021
Everything is fine, but on the return part of a package, we cannot directly print the return slip
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Response from Chapellerie Traclet
Hello
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2021
No deadline has been given to me.
However, the payment works very well!
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Response from Chapellerie Traclet
Hello
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2021
The paid return limits my potential purchases
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2021
The hat I ordered was not available at the time of my order but I only found out after I had validated and paid. Then no news at all. I had to send an email to request the cancellation of my order for it to, coincidentally, be shipped the same day????
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
I waited for the beige model for weeks. Impossible to order. The site does not work.
Finally ordered the khaki model. Alas.
Delivery took a week after several announcements from the post office that it would arrive the next day which was not the case
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2021
the delivery person did not have a mask
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/03/2021
I only received 1 item out of 2 without explanation, without a letter. I called, the lady told me there was an error with the stock of the 2nd item but it had been ordered. But in my account, nothing proves that I am missing an item. I would like to receive an email confirming that an item is awaiting delivery.
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
As indicated by phone, we confirm that the authentic Laulhre beret in greige color is missing from the delivery.
It is awaiting delivery from Laulhre.
As soon as it arrives, we will send it to you.
Please excuse us for this inconvenience.
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
Customer service is below everything! I will not renew the experience...
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Response from Chapellerie Traclet
Hello
Thank you for your message.
We have responded to each request by phone and email.
The hat box not being suitable for you, you can of course return it for a refund or exchange.
We offer hat boxes ranging from 8 euros to 80 euros.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/03/2021
Site and delivery perfect. Product marked with a bad crease altering its appearance and therefore not quite conforming to the presentation photo.
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Response from Chapellerie Traclet
Hello,
Please excuse us for this inconvenience; you can remove this crease by steaming it.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2021
Happy to receive my Australian hat at 12 PM today, March 15, 2021. I put it on my head immediately while doing the most important thing for me, which is to lift the edges using the side snap buttons. A minute later, without forcing at all, I wanted to lower the sides to see my hat fully open and, to my unpleasant surprise, the left eyelet (male fitting) came out of the fabric, pulled by the female fitting button; leaving an unusable hole now. I am deeply disappointed because once again I have come across an item that I cannot wear as I would like. What do you advise me to do? Without this problem, I would have checked 5 stars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2021
Easy order and delivery, well-tracked. But the order (walking stick), although carefully packaged, arrived slightly damaged.
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Response from Chapellerie Traclet
Hello,
can you send us a photo so we can check with the post office because on our side we do everything possible to ensure that the items are well packaged but we are not immune to a transport issue.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2021
The function on the net when the product is not available saying: 'contact me when the product is available' does not work. I had to make the inquiries by phone to get my product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
The package is not handed directly to the customer by La Poste, so it is not possible to check the contents in front of the postal worker.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2021
I chose a size larger than my head size and yet the cap does not fit at all, too small, and from afar... It looks like a child’s model...
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Response from Chapellerie Traclet
Hello
In the case where the cap is too small, it is of course possible to change it.
Remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
Nothing to say
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Response from Chapellerie Traclet
Hello
Following your size change, we ordered size XL from Stetson and we are waiting for their delivery to send them to you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/03/2021
Site could be simplified.
More important indication when there is a stock shortage.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/03/2021
The return conditions are terrible, I will not order again on your site!
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Response from Chapellerie Traclet
Hello
as indicated in our sales conditions.
During an exchange, we share the shipping costs; you take care of the return to us and we take care of the reshipment.
Otherwise, if you do not want to pay the shipping costs at all, you can use the PayPal system which will cover the return to us and the shipping costs will be refunded by PayPal.
Thus, you will not have to bear the return; it will be refunded to you by PayPal.
What solution would you like in addition?
Remaining at your service.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2021
I am satisfied with the product.
Delivery: the delivery person did not leave the package in the mailbox even though it could fit (I checked); He rolled over the 80 meters of private road leading to my home, moving barriers that protected 2 manholes that had just been cemented at the risk of destabilizing them.
It might be useful to indicate on the packages those that can be deposited in mailboxes.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2021
A downside on the order screen, which does not allow the selection of the desired product (photos showing two versions). Risky.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/02/2021
Extremely unpleasant after-sales experience
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Response from Chapellerie Traclet
Hello
Thank you for your comment, we have taken into account your remarks regarding the fact that you did not receive your credit note following your return on February 16, on our side our system indicates it was done on February 18.
Please excuse us.
We tried to satisfy you as quickly as possible in the minutes following your message on Facebook.
We hope that the products will give you better satisfaction.
Thank you for your understanding.
Best regards
Traclet Sébastien
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/01/2021
To date, after a ordering error I returned the item but more than a month later no news.
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, we will refund you because the person who mistakenly received your hat did not return it to us and is no longer responding to our messages even though we sent her a return label.
Please excuse us for this inconvenience.
Best regards Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/02/2021
Expensive for what it is. Part of the very thin double-sided adhesive film that overflows on the side of the fabric that will be in contact with the forehead: when you remove the protective film, at each end of the piece to be glued, a sticky rectangle will necessarily be against the forehead. It should have been that there was no sticky return at the ends. I am rather disappointed.
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Response from Chapellerie Traclet
Hello,
the head reducers have a sticky part that extends on the other side so that it is held during delivery.
When sending from us, a part is unstuck to facilitate the removal of the protective film. It is then easy to do the same on the other sides.
We have an explanatory video for the installation of the reducer at the bottom of the page, here is the link:
https://www.chapellerie-traclet.com/fr/entretien-du-chapeau/777-reducteur-de-tete.html
Remaining at your disposal for any questions.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/02/2021
Let's say when we call ourselves CHAPEAUX FRANCE I did not expect to have the 4 caps made in CHINA... TOO BAD I CANNOT SEND YOU PHOTOS BECAUSE I RECTIFIED THE WOOL ONE
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2021
Delivery time not respected
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2021
Random delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
Not easy when you click on an item to return to the previous page.
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