Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
Navigation and product shipping are correct. The tracking service was also well detailed.
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/02/2021
I did not receive the right color (black instead of brown).
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Response from Chapellerie Traclet
Hello
please excuse us for this error, please send us a photo of the received chapka by email at [email protected] and we will proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/02/2021
Satisfaction is not complete because the delivered cap is not the color mentioned on the site. When you buy an anthracite gray color, you expect the reflection of the selected shade... however, the model received is BLACK, completely black for the outer part (visible) and only 'Scottish' gray for the underside of the visor!!
You will easily understand our dissatisfaction!!! However, my husband decided to keep the cap because the size suited him.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2021
Too little communication on the order and delivery tracking. Fortunately, the quality of the product is present and meets my expectations. We'll see with time...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2021
Fast shipping on the site, the same day, well-packaged, for a product of lesser quality
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Response from Chapellerie Traclet
Hello
Thank you for your message.
If the model received is not suitable, it is of course possible to change it for a higher quality if this model does not suit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2021
Product delivered not conforming to the order (color error). Very quick response to my request for exchange. I was promised a shipment of the correct color with a return slip.
Waiting, hoping for a quick return.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
Too long the hat manufacturing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/02/2021
I am disappointed with the received item because it has a weird shape that is really not nice, it has 2 bumps on the sides... if I want to exchange, I have to pay fees to return it. I had already paid shipping fees, it starts to be a lot. No commercial gesture from customer service. So be careful, be sure of yourself!
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Response from Chapellerie Traclet
Hello
we are sorry if the product does not suit you. This model has been sold for many years with a rating of 4.4 out of 5 which is still a good rating for a product at 13 euros.
As with any exchange, we share the shipping costs, you take care of the return to us and we take care of the reshipment.
On a product at 13 euros, we cover the reshipment which amounts to 4.95 euros but we cannot cover all shipping costs.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/02/2021
marking issue
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Response from Chapellerie Traclet
Hello
yes the person made a mistake who does the marking made a mistake, a new one is being sent back.
Please excuse us for this error.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
I would like to exchange the product.
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Response from Chapellerie Traclet
Hello,
it is of course possible to exchange the product; please return it to us with the order reference and let us know the new size you would like in exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2021
Good site but it might be preferable to remove the hats in TU. I thought they were adjustable but no, the received hat is too big.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2021
Quality beanie but fine wool. I am disappointed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2021
for the delivery great but the cap leaves much to be desired
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Response from Chapellerie Traclet
Hello
What is the problem with the cap?
We have several qualities of caps in this model ranging from 29 euros to 70 euros.
It is possible to change it if it does not suit you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
Incorrect size information. Cap too small.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2021
lamentable at all levels the boxes arrived open and damaged the lost package the company Traclet never called me back after being engaged
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Response from Chapellerie Traclet
Hello
We have made the necessary claims to the post office.
You even received an alert from the post office stating that we have taken the follow-up steps.
Like all packages, if this one is open, it must be refused.
In the case where the packages have been opened, please send us photos so we can take the necessary steps with the post office.
We had indicated that we were taking the necessary steps with the post office but not to call you by phone.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2021
It should be clearer about delivery times when ordering.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/01/2021
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/01/2021
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
No navigation issues on the site. Delivery made as indicated. The appearance of the product was not at all in line with the model presented. Too wide. Product returned to the hat shop Traclet. Today, waiting for a refund.
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Response from Chapellerie Traclet
Hello, what shape did you want? Indeed, the Irish shape is like any Irish cap, it is quite wide; the photos on the site clearly show its ample shape on the sides. If you want a less wide shape, there are either the Brooklyn shapes or the Belfast shapes. Best regards, Traclet.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
-email not received before delivery.
-delay in delivery.
-order at 190 euros and not a single gift in my package (hat care). disappointed and I would even say very disappointed.
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Response from Chapellerie Traclet
Hello
As indicated during our exchanges, one of the Tilley hats had a delay because it is made in Canada and with the Covid pandemic, the hat has been delayed a lot.
We have taken your comment into account for a care product.
We can offer to send you a hat brush.
Thank you for your feedback.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/01/2021
Order received a week later, without order tracking, even though I had paid for express delivery (max 48h).
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Response from Chapellerie Traclet
Hello
Please excuse us, the order was placed Friday afternoon and it was sent out on Monday by TNT.
An email was indeed sent on Monday at 6 PM.
Following your calls this week we have made complaints.
To date we have not received any feedback from TNT.
We will keep you informed on Monday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2021
The hat does not resemble the photo very much. The color and the fur are different.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
to this day still not received my order
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Response from Chapellerie Traclet
Hello
we will proceed with a new shipment for your chapka because TNT has not yet responded to the tracking of your package. The order should reach you next week.
Please excuse us for this inconvenience.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2020
I wonder if this is a scam, I ordered and paid for this hat months ago and still have received nothing
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Response from Chapellerie Traclet
Hello
please excuse us for this delay, the order will ship tomorrow from us as we are waiting for the TILLEY hats tomorrow.
Indeed, the brand has delays due to Covid 19 in Canada.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
The product received does not seem new
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Response from Chapellerie Traclet
Hello
thank you for letting us know why you indicate that the product is not new.
This hat, as shown in the photos, has passed on the top of the crown and is darker elsewhere.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2020
My order was overlooked. I had to send an email for them to realize that my order had not been shipped after 1 month of waiting.
I also received a different item from mine during the first shipment.
The second shipment was the item with the correct name, but it had nothing to do with what I ordered 1 month earlier, the shape was different and the colors too. Maybe it was the old collection I had seen. Or if that is not the case, the addition of the term 'non-contractual photo' should be added.
In any case, I am very disappointed...
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Response from Chapellerie Traclet
Hello
please excuse us for this delay and this error.
Please send us a photo to [email protected] so we can make the change with the correct model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2021
First order on this site and really disappointed. Cap ordered supposedly available within 48h. Cap received different from the one ordered, without any explanation and strangely the one actually ordered is no longer available for 3 to 4 weeks!!! So I think it was a default shipment. Otherwise, delivery of the wrong product was done within the deadlines.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/01/2021
Sent the wrong model, even if it is quality. Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2020
Delivery in 3 weeks and a few days, followed up by phone twice. No feedback from the store on the delay. Had to settle for a 'product being restocked'.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/01/2021
but there is no invoice with the order
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Response from Chapellerie Traclet
Hello
the invoice was sent by email, otherwise it can be found on your account on the site.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2021
Reactive and good service!
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
I have not received my order and I have no news about it
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Response from Chapellerie Traclet
Hello
this is not correct, you have indeed received the tracking of the package which left on January 13, 2021 for an order placed on January 13 as well.
As indicated in the tracking below, the package encountered a problem, it invites you to contact the post office or our services.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A20275532129
We have noted your remark as well as your email in the minutes.
This is therefore not a comment.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2021
See my comment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2021
I would have liked to send to a different recipient than the billing address. This is impossible on your site.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Not notified of the delivery; the package had been waiting at the post office for a week...
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
Disappointed. Bad information on the site:
1/ engraving at 250 characters but an email asks me to limit to 20 characters!? : so I would have chosen a competitor.
2/I receive an email informing me of the shipment of my package while I receive an email afterwards asking for a modification: so my order was not processed!
I hope to be an isolated case.
Normal delivery and good protection.
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Response from Chapellerie Traclet
Hello
Yes when receiving your order, we sent you an email because there was an error.
The length of the text was over two lines in full length and it is not possible to make it that long.
We have modified the information on the length of the text.
It is not that we want to limit the text but mainly that afterwards the text is unreadable and therefore the customer is not satisfied.
Thank you for your understanding.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
5 hours to finally manage to place an order at 2 AM ... NOT NORMAL!!!
Payment difficulties on your site!!!
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Response from Chapellerie Traclet
Hello,
We are sorry for this ordering issue, if you have a problem in this case please contact us by email or at 04 77 71 40 58.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2020
No delivery time respected, no apologies, no commercial gesture. Too bad the product is very good
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Response from Chapellerie Traclet
Hello
I find this comment unfortunate as we have clearly explained the delivery delay and we apologized for this delay in an email.
Furthermore, we provided you with a hat box worth 10 euros as a commercial gesture.
Please let us know what else you would like to satisfy you.
Thank you anyway for your comment on the product.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2021
The site is well done but you should include the dimensions of the hats.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/01/2021
I find the cap not compliant, way too big
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Response from Chapellerie Traclet
Hello, in this case, it is of course possible to change it for a less wide model.
This type of cap is indeed the Irish cap of the peaky type. Then, depending on the face, it can also change on oneself.
Remaining at your disposal.
Best regards
Traclet
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