Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2 and 3 stars

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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2020
I received the hat more than three weeks after the order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Impossible to reach customer service by phone. Unable to pay with Paypal. Lack of information on the inner linings. 3 points to resolve. Fast delivery and good product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
Fast delivery but the package was very damaged and open; fortunately, the item was fine, but for the price paid, it is still disappointing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
No prepaid return label for the product's reshipment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
Site okay, delivery okay, but one of the two models is a bit tight even though I provided the same size of 58.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/12/2020
One size but really too small.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/12/2020
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
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Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
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Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/12/2020
I have not yet received the ordered product
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Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
The reading on the availability of item sizes is not clear.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2020
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2020
Well received but the box was damaged.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/12/2020
The hat is very nice. Too bad that a chrono post delivery within 24 hours costs 9 euros, and the package takes 3 days...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/12/2020
excellent choice but the photos are not representative of the item for example for the 3 beanies that I will unfortunately send you
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Response from Chapellerie Traclet
hello
what is the problem with the beanies?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2020
I received my order but not at all my size I measured my head 56 cm I ordered 56 and it's too small now I have to return it at my expense and I don't know what size to order my head is still 56 cm!
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the received model with the size indicated on the cap for verification.
Email [email protected]
Also, be careful with the rigid marine caps as they have an inner band.
It is therefore much less flexible and adjustable to the head size than a classic cap that will adapt to your head size.
Waiting for your response.
Best wishes.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2020
Normal
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/12/2020
????
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2020
Useless and incompetent
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
What issue did you encounter with your order?
You can send us your issue at [email protected]
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/12/2020
Product received and well followed. But packaging much too simple, cardboard damaged and dented everywhere. And the disappointment came upon opening. Many poorly made details (visor edge poorly cut, headband with non-sewn threads, inside of the hat different from what is indicated on the site). For a hat at 195 euros, we end up with a hat worth 45 or 60 euros. After the material and the overall product is compliant.
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Response from Chapellerie Traclet
Hello
thank you for sending us a photo of the received cardboard and a photo of the hat.
In case the cardboard is damaged, please refuse the package to avoid any issues with the post.
If it is not the right product, we will proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
I did not receive what I ordered. The black cap with a red Soviet star that I bought arrived without the star. Too bad because that was the reason I bought it
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
Thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct cap.
Happy end of year celebrations.
Sincerely
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2020
Rather good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2020
The site mentioned free shipping for my order, but in reality, I had to call to avoid shipping fees.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
A quick order processing, the product matches the photos and description on the site. I take away one star for the packaging... It would have been preferable to use a taller box which would have avoided the cap arriving a bit deformed...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
The color of the fur of my hat does not match the photo
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
I am disappointed because I paid for a gift package. In the box, the packaging is all deformed and the gift package is poorly done... I have to make another one. 3 euros for that is limited.
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Response from Chapellerie Traclet
Thank you for sending us a photo of the packaging at [email protected]
Thus we can proceed with the refund of the 3 euros.
Happy end of year celebrations.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/12/2020
Poorly packaged
The box is too small for the delivered hat.
A hard box would be more appreciated. Quite disappointed given the price of the hat
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Response from Chapellerie Traclet
hello
thank you for sending us a photo of the box and the hat because normally our boxes are adapted to the dimensions of the hat.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
Disappointed by the quality of the cap: . on the top, there was a sewing defect, an irregularity in the pattern and threads were sticking out! . still on the top a false diagonal crease!
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Response from Chapellerie Traclet
Hello, thank you for sending us a photo to [email protected] to see with Stetson the issue encountered with this model. Happy end of year celebrations. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2020
Delivery was 'almost' express, TNT did not deliver to the indicated address, they left the package in one of their agencies 50km from the delivery location!! After my call, delivery was okay the next day as planned. Otherwise, the order is compliant, beautiful products, well packaged, I will probably place other orders!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2020
Hello order placed on October 25 delivered on December 17 after several emails and phone calls but the beanie is compliant with the ordered product happy
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Response from Chapellerie Traclet
hello
please excuse us for this delay which was however well noted as about 2 weeks for delivery.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
No invoice, package without delivery note
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Response from Chapellerie Traclet
Hello
invoices and delivery notes are no longer sent in the package due to identity theft of some of our customers.
We have therefore sent you the information by email and it is also on your personal account.
Remaining at your disposal
sincerely
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/12/2020
A bit of difficulty finding my way around the brands, hats, and others
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2020
Received without a label, without the order or delivery slip
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Response from Chapellerie Traclet
Hello
the miki beanie only has a manufacturing label on the product. It includes both its composition, its reference but no paper label.
For the order slip, as indicated on the site, they are sent by email and are also on your personal space.
Remaining at your disposal
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Still have not received my order placed since November 26. I can understand that with the holidays there may be delays but no email from them and no response to the 2 I sent them. However, the amount has been debited from my account. First and last time I place an order with them.
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Response from Chapellerie Traclet
Hello
as replied by email twice to your email registered on the site, the bowler hat in size 52 cm was in production. It should leave at the end of the week, either Friday from us.
We also just left you a voicemail, hoping you received at least one of the three messages.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2020
Too bad returns are not free
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Difficulties paying on the site. I both have no account and an account!! When I want to create one I already have an account and when I want to log in I don't have an account?!! I ended up placing my order by phone
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
The site is well designed, a lot of choices and nothing to say about the very fast and tracked delivery. But I am disappointed with the ordered product: given the brand (presented as a reference in the field) I expected at least a correct label inside the beret and/or a somewhat 'classy' packaging. The basic white label is barely readable and the beret was simply slipped into a bubble envelope, with no protection at all... I hope at least that the size will fit, as it is a gift for Christmas...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/11/2020
Package not received despite three reminders where I was made to wait saying stock pending!
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Response from Chapellerie Traclet
Hello
as indicated when ordering, it had to be manufactured.
During your last call, we indicated we would send you an order tracking, which we have done and are providing you again today.
colissimo 6H12210928128
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
It mentions product available and once the order is paid, I am told that there is a stock shortage.
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Response from Chapellerie Traclet
Hello
the information is well noted in red on the product sheet (4-5 weeks) but also on the order summary and confirmed by email
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/3074-casquette-irlandaise-bleu-chine-hanna-hats.html
sincerely
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/11/2020
Disappointed because when I ordered I had the choice between size 57 or 59 and upon receipt it turned out to be M or L so size error
Misinformed and extra cost for exchange!!!
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Response from Chapellerie Traclet
Hello
the size of hats at the international level is 56/57 or M and L 58/59 cm.
You chose during the order a size 59 or L.
This does not change anything about the error during the order.
Since you want a size 57 or M which is equivalent.
Thank you for your feedback.
Best regards
Traclet
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