Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
hello
yes it is normal since as indicated during the order, the cap will leave at the end of the week from us.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2020
Not satisfied with the packaging as it was torn on top by your services. Moreover, the small message written on the box did not have time to dry which does not allow me to open it in its state and to foresee new packaging.
Translated reviews
Response from Chapellerie Traclet
Hello, we apologize for this inconvenience. We try to be careful but in this case, we may have gone a bit too fast when putting it in the box. We have offered to send you a new one to resolve this problem. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2020
Acceptance of an order for an item not held in stock. We only know about the stock shortage after paying for the order!
Translated reviews
Response from Chapellerie Traclet
Hello, the information about the delivery time is indicated in red when choosing the size, a second time in the order summary also in red and a third time sent by email. The information about the delay is therefore indicated twice and a third time by email. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2020
The site does not provide enough details about the shape and dimensions of the hat
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/11/2020
Not cool! The site is pleasant, order placed, payment accepted, and oops,
at that moment, so end of payment, we know there is a stock shortage
to finish, we do not know in how many years we will be delivered
this information is missing which is important as it allows potential buyers to turn to another hat shop!
Translated reviews
Response from Chapellerie Traclet
Hello
the information on the delay is well noted in red when choosing the size
https://www.chapellerie-traclet.com/fr/chapka-toque/1096-ushanka-blanc.html
(delay 2-3 weeks)
Then, it is also included in the order summary in red
And then the information is sent by email.
The chapka should leave next week from us.
For any information, we are reachable by email and by phone at 04 77 71 40 58
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2020
See packaging comment
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2020
Being able to open the item pages without 'losing the thread' would be more practical
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2020
I still have not been able to order the hat I wanted
Translated reviews
Response from Chapellerie Traclet
Hello
can you please indicate the model you want as well as its reference.
What issue are you encountering to order it?
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Too bad we can't see the items worn
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
The received items are not the ones ordered
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model with a return label.
sincerely
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2020
I ordered on October 11, 2020, and to this day I still have not received anything. One item out of two is awaiting restocking. I have no news. There were two weeks before delivery and I had accepted the delay. This is my 3rd order and it is the first time the delay is so long and especially that the payment for my order was made on the same day.
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay.
We should send the order this week as our embroidery company had to close for a week due to covid.
The order has therefore taken a week longer.
Please excuse us for this inconvenience.
Thank you for your understanding.
Sincerely
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
Always problems with head size.... Another package to return at my expense!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/10/2020
No delivery problem.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
Hello, I still haven't received my order after more than 30 days!!!!!!!!!! I had to ask for explanations to know that my order comes from the USA and that delivery will be delayed. Once the customer has paid, the rest is not your problem. Scalded cat ...............!
Translated reviews
Response from Chapellerie Traclet
Hello, for the delivery time, it is indeed well noted on the product sheet and confirmed in the order summary. As for the place of origin, the Bulhide brand is a very well-known American brand in the hat world that is manufactured in the USA, Mexico,... Currently, with COVID-19, the delays being extended, it has taken a bit longer. We hope that the hat meets your satisfaction. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
I received a beret XV de France 'One size adjustable', I regret the quality of the product. After several tutorials and advice on the 'Adjustment' of the product, I was never able to make it fit my size, until the fabric tore near the shell. I do not recommend this kind of one-size product.
Translated reviews
Response from Chapellerie Traclet
Hello, for more than a century that we have been selling berets, we have never had a beret that cuts. We have already adjusted such berets for customers up to size 61 cm. What size do you wear? As indicated on our site, it must be done so that the wool expands and not the fabric all at once. In this case, an analysis of the beret will be requested from Laulhère, who is the specialist and manufacturer of the beret, in order to get their feedback. Finally, we are reachable from Monday to Tuesday from 9 AM to 12 PM and from 2 PM to 5 PM for any advice but also by email at [email protected]. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2020
Fortunately, my interlocutor on the phone was charming otherwise I wouldn't have ordered
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2020
We'll see when the order arrives
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
well-made site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/09/2020
Well-designed site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/09/2020
Satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.
Translated reviews
Response from Chapellerie Traclet
Hello, however, we have indeed responded to your messages. Furthermore, the delay was indicated when choosing the size and also by email. Here is one below: Hat Traclet - Sébastien TRACLET Sent on 10/08/2020 10:16:04 Subject: Professionals Discussion ID: 38556 Message ID: 83068 Message: Hello, We are following up on your message regarding order 216427. This information was indeed indicated both when choosing the size and also in the order summary and also by email on the day of the order. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Audrey Dhondt Client ID: 168042 see Sent on 10/08/2020 10:12:28 Browser Order number: 216427 see Product number: 9803 see Subject: Professionals Discussion ID: 38556 Message ID: 83067 Message: Hello, Looking at my order tracking, I see that the hat is being restocked. I would have liked to be informed when I placed my order, I was supposed to be delivered within 15 days. Do you think you can meet this deadline? Because I need this hat for a trip. Thank you for your response.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/08/2020
Delivery was no problem, but not the order as I had to claim for them to send it to me
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/09/2020
Beautiful site good delivery too bad for the defect of the ordered product
Translated reviews
Response from Chapellerie Traclet
Hello
please excuse us if the cap has an issue.
Thank you for sending us a photo at [email protected]
thus we can proceed with its exchange.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/09/2020
Initially, using the Safari browser, my order did not go through twice. I switched to a different browser (Firefox) to finalize my order.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/08/2020
Fast service, good packaging, but the product was not delivered to the desired pickup point. No explanation provided by Traclet or Colissimo.
Translated reviews
Response from Chapellerie Traclet
Hello, please excuse us, we do not manage the delivery part. Colissimo indicates that they sent you an email on Sunday 30/08/2020 - 22:07, Email to Recipient: "Routing PUS to BP" Email opened. Indicating that the package could not be delivered to the chosen pickup point at the start. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2020
Incorrect description on this item.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2020
Customer service absent, no response 48 hours after sending a follow-up email...
Translated reviews
Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2020
The visor does not lower well, blurry with glasses, a rigid visor would be better.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/08/2020
I received a similar product, the hat has no brand and even less a label... Not at all satisfied
Translated reviews
Response from Chapellerie Traclet
Hello, The ordered hat model is the Alpine hunter beret made of 100% wool and handcrafted. It does not have a label on this model. If this model does not suit you and you want a model with a label, we have the Laulhère alpine hunter beret. Here is the link on our site https://www.chapellerie-traclet.com/fr/beret-militaire/7597-beret-chasseur-alpin-marine.html Thank you for returning it to our address Chapellerie Traclet 14 impasse bardin in Roanne. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
Translated reviews
Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/07/2020
We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?
Translated reviews
Response from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/08/2020
No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for your message, can you tell us the issue(s) you encountered with your hat? Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/08/2020
Website a bit messy, hard to find the type of hat. A bit of a shame.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Simple navigation, fast shipping. But big problem, impossible to reach customer service (phone or email) for a good return to proceed with an exchange for a larger size.
Translated reviews
Response from Chapellerie Traclet
Hello, we can be reached at 04 77 71 40 58 from 9 am to 12 pm and from 2 pm to 5 pm. Otherwise, by email directly on the site https://www.chapellerie-traclet.com/fr/contactez-nous Finally, for the cap, this model is one size fits all. We can exchange it for another model. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Item too large, waiting for a new delivery following an exchange.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/07/2020
bad
Translated reviews
Response from Chapellerie Traclet
Hello, the Peaky Anthracite Irish Cap is an authentic Irish-shaped cap. If you have a model that resembles better to you, we are of course listening as we make them for our customers based on old models or models created by them. Furthermore, if this model does not suit you, it is of course possible to exchange it, but there is no need to make a remark if you do not like it when we have people who know the film and are satisfied with it. The cap is rated 4/5. Thank you for indicating the type of cap you are looking for so we can see if we can make it for you. Best regards, Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2020
I first received a different product than the one I ordered. The error was acknowledged and the correct product was sent.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2020
This time, I say average. We have known much better. Previous orders, delivery in 48 hours flat. But here, more than a week. No need to blame it on Covid, the credit card was charged as quickly as usual but the order departure dragged on. Hoping it will be better next time.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français