Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Cap received in poor condition and poor finishes... very disappointed
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Response from Chapellerie Traclet
Hello, we have taken your message into account. Please send us photos of the cap with what is not suitable so we can proceed with its exchange if there is a defect. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/07/2020
Does not correspond to the order I made.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. If this is the case, please send us a photo of the item received to our email address [email protected] with the order reference, so we can proceed with its exchange. We are reachable by email but also at 04 77 71 40 58. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2020
This was not what I ordered and the delivery was chaotic
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Response from Chapellerie Traclet
Hello
the order was placed on Saturday, July 4, and it was sent on Monday, July 6, then for Austria currently with COVID, the delays may be a bit longer.
For the hat, what model did you receive?
Thank you for sending us a photo at [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/07/2020
A lot of choices even though I did not find the model I wanted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
2 months to be delivered. Covid period okay, but that does not prevent keeping the customer informed, with true information of course. :)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/06/2020
Delivery times extremely long, without explanations or apologies... Regarding the games, even if you win, you receive nothing. Not reliable, indifference towards the customer.
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Response from Chapellerie Traclet
Hello, please excuse us for the delays, but as indicated when ordering the umbrella and the straw hat, the delay was 2-3 weeks for the hat and 1-2 weeks for the umbrella. The delay for both products was 1-2 weeks in addition to the announced delays. We apologize for this. For the gift, please send us the message at [email protected] so we can send it to you as we did not receive this information. We hope, however, that the products satisfy you. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/05/2020
A good product exactly as advertised. However, a total lack of communication from the after-sales service. After the purchase, no further information on the progress of the order.
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Response from Chapellerie Traclet
Hello, we apologize for the manufacturing delay, but our Italian manufacturer had a lot of delays due to the lockdown, which caused production delays. We tried to keep you informed by email and phone. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/07/2020
Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!
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Response from Chapellerie Traclet
Dear, we have been selling this hat for 10 years and it is the first time we have this return. If you don't like it, you can return your hat. Regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Order placed on 04/06/2020, without news for 2 weeks I send a message and receive a response on the 20th saying: "The wide-brimmed hat will be shipped at the beginning of next week. Normally, you should receive it Wednesday or Thursday at your home." Not receiving anything, I follow up and receive a response on the 26th informing me that the production of the hat was completed that day. Additional delays are not always a problem, but sometimes you may need a product within a specific timeframe and - if necessary - need to organize if timely delivery is not possible. The product seems to be of good quality, but a customer service that does not communicate does not necessarily make you want to order again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2020
I find the website not very attractive and modern. The products are so beautiful and of good quality when you receive your package which is well packaged by the way, and I find it a shame that the website does not showcase your magnificent products.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/04/2020
I am disappointed for a site that claims to be French; the hat is not French.
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Response from Chapellerie Traclet
Hello, we are a French site and we sell international products. But also many French products. Examples: https://www.chapellerie-traclet.com/fr/chapeau-traveller/669-chapeau-safari-coton.html https://www.chapellerie-traclet.com/fr/chapeaux-tissu/4793-chapeau-safari-serengeti-coton.html Furthermore, the information on the product sheet, the place of production is clearly noted https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/8212-chapeau-de-randonnee-cache-nuque.html#/taille-m_56_57_cm Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2020
Not satisfied at all with the delivered hat. The sizes of this model are poorly indicated in the store. I end up with a hat that is too big that I cannot return, as shipping costs from Switzerland are prohibitive and the store does not cover return shipping costs. Despite a message to customer service, nothing was offered to me...
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Response from Chapellerie Traclet
Hello, regarding the sizes, please let us know what we should have added. Indeed, on the product sheet, all the information about the available sizes is there. Furthermore, we have a dedicated page that explains how to measure your head, which is also directly linked to the product page. As for the customs documents, we have verified and during the shipment, they were indeed placed in a pouch as we have the duplicate for our accounting service which is well edited. Finally, regarding return shipping costs, you paid with PayPal, and as we also indicate on the product sheet, shipping costs are reimbursed by PayPal following the procedure https://www.chapellerie-traclet.com/fr/content/153-remboursement-des-frais-de-retours-avec-paypal. Remaining at your disposal. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2020
It would be nice to receive an email confirmation of the order. There is too long a delay between the order and delivery. Otherwise, the cap seems to be of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Very.... very long order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2020
Interesting site but should evolve its interface, remove non-existent products (which are simply no longer available) and allow, like many sites, payment in installments starting from 100 euros.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2020
Not satisfied, did not get what I wanted.
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Response from Chapellerie Traclet
Hello, we indicated that the product would be sent later as we were waiting for the Flechet hat since we ordered it from Flechet. It will therefore be sent to you in the tax since when the shipment is made, it is already paid. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/06/2020
We are not very far from fraud!
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Response from Chapellerie Traclet
Hello, the hat, meaning the material and the bell, is made in Montecristi and the shaping, as indicated, is made in Italy. This information is noted on the product sheet. Thank you for checking your messages. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Very good product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2020
Disappointed, did not receive the ordered color.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2020
Being led on is never pleasant, I am waiting for a full refund of the order, which I never received. Very unhappy, disappointed, and angry.
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Response from Chapellerie Traclet
Hello,
Here is all the tracking of your order and as indicated, the package was indeed sent from us on 29/05/2020
Refunded Hanae TRACLET 02/07/2020 18:33:38
Shipped Hanae TRACLET 29/05/2020 14:46:30 6A18708648974
In delivery Hanae TRACLET 29/05/2020 09:43:48
In production Hanae TRACLET 27/03/2020 09:01:27
Payment accepted 26/03/2020 15:41:30
Awaiting restocking 26/03/2020 15:41:28
As requested, despite the loss of the package, we have refunded you via PayPal.
We offered to resend it as soon as we had the hat.
But as explained, the brand is American and as we know, currently in the USA with COVID, many companies are closed.
This therefore causes delays in our restocking.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2020
Still waiting for my purchase. Very unconsiderate in email exchanges.
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Response from Chapellerie Traclet
Hello
Following your order from Friday, June 12 in the afternoon, the order was sent on Monday, June 15 from us. This package has been lost by the post, we indicated that we would send you a new one.
We have already sent you two emails to inform you that as soon as we receive it, we will send it to you.
What more could we do? We understand that the package is delayed but we are dependent on both the post that lost the package and also on our manufacturer who is currently taking time to deliver to us.
We will keep you updated during the day regarding the shipment of your order.
Thank you for your understanding.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
I received the delivery but I am being asked to pay another 20.50 CHF to pick up the package. However, during my order, the shipping fee was already included in the price. Therefore, I still have not picked up the package before having an explanation. And if I have to pay this amount, I will directly return it and demand a refund.
Thank you in advance for your attention to this message.
Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/06/2020
First order! No particular problem regarding the site BUT A BIG PROBLEM as soon as the item is not available, I only received information about a restocking issue AFTER I had placed, validated, and paid for the order! I did not appreciate at all this principle of not informing at the time of the order!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
Unacceptable delivery time!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/06/2020
I ordered and received 2 hats 'one size'; one is perfectly in line with what I expected after having already bought one; the other has a circumference larger than the first by SIX CENTIMETERS. Curious 'ONE SIZE'!!!
I made a complaint; the next day I was asked by email to send a photo, which I did without delay. For several days I have been waiting for a response regarding this second hat that I absolutely cannot wear.
Curious one size!
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Response from Chapellerie Traclet
Hello
Following your message of July 23, we contacted our manufacturer.
Please excuse us for this delayed response but our manufacturer is currently understaffed due to the crisis, so the response time is longer.
We have found a similar model to the white one, so here are the attached photos.
We can offer to send you this model as a replacement for the received model.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/06/2020
The delivery is reliable and serious.
However, the weak point is the customer service which does not offer prepaid product returns (as is often done today in mail order).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2020
Regret of my choice
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2020
Hello,
Very unhappy with this first purchase (on: 04.06.2020) that I had to return because it was too big.
My disappointment is not related to the item being too big, as that can happen, but to the return procedure!
1° - the item returned on the same day must be done in 'Colissimo' which costs: €6.35 at your expense (non-refundable)!
2° - The purchase amount was: €23.50
3° - the refund occurred on: 24.06.2020 for an amount less than the purchase, namely: €19.00!
In the end: €23.50 - €19.00 = €4.50 + €6.35 for Colissimo = €10.85 lost!!!
You will understand that I will not repeat the experience!
Best regards.
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Response from Chapellerie Traclet
Hello
The return shipping costs as indicated on the site are the responsibility of the buyer. We already partially cover the shipping costs but we are not able to cover return shipping costs.
Otherwise, as indicated on the site, you can make the payment via PayPal and in that case, PayPal will cover the return shipping costs if you wish.
In this case, we also lost money, whether it is for the state or the banks as well as the post, we have lost costs from all sides.
We have models with sizes for example the fiddler
https://www.chapellerie-traclet.com/fr/casquette/3925-casquette-fiddler-brixton-noir.html#/couleur-noir/taille-54_cm
We can offer you a credit for the return shipping costs but we cannot refund them.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
Pleasant phone service that efficiently answered my doubts about the delivery before Father's Day.
Pleasant site.
But disappointing product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/06/2020
Not much choice for large sizes.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2020
There are not enough photos with the caps worn, hence my return because on my head it looked horrible, not at all the shape I had visualized from the photo on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2020
Size larger than expected.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2020
A bit long delay and a hat had an anomaly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
The straw hat had been folded in the shipping box.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2020
The model received is not the one ordered
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us a photo at [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
Hello, I apologize, but the material is missing the famous adhesive much more practical than having to provide a tube of glue to attach the cork to the hat! So a purchase error for me. Best regards.
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Response from Chapellerie Traclet
Hello, the cork wedges are not glued. They are fixed between the grosgrain and the fabric of the headgear. Cork strip - head reducer To quickly and easily reduce the circumference of your hat. If your hat is a bit large, you can adjust it by inserting a cork strip under the inner band of your hat. To do this, simply place it between the inner grosgrain and the felt/fabric or straw (depending on the material of your hat). Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/05/2020
No navigation issues on the site, however, I am very unhappy with the customer service I contacted because I am not satisfied with my product, it is damaged, I never received a response.
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Response from Chapellerie Traclet
Hello, we have indeed responded to your message. To date, we have not received any feedback from you. Best regards, Traclet Hat Traclet Hat Traclet - Hanae TRACLET Sent on 02/06/2020 19:12:55 Subject Customer service Discussion ID 32866 Message ID 79886 Message Hello, Thank you for sending us photos at [email protected] We will check with our manufacturer if we can get it without marks. Indeed, we had them in stock and we sent you the last one. We should have more in about 2 weeks to replace it. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet [email protected] Sent on 01/06/2020 10:39:59 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1 Mobile/15E148 Saf Subject Customer service Discussion ID 32866 Message ID 79787 Message Hello, I am contacting you regarding my order number 211861, the item is all scratched and shows signs of wear, it seems second-hand. I am very unhappy to have spent 80€ for an item in this condition! I can send you photos to show you what it is. I await your news, best regards. Fanny Buisson Reply to this message
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/05/2020
Quality products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/06/2020
Nothing more and a promotional pencil received as an unnecessary gift. Packaging a bit too light.
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Response from Chapellerie Traclet
Hello
We try to make packaging that preserves the package but also the planet because we talk a lot about ecology and we cannot send a box for a bob that is folded.
In the case of a gift, you can ask us for packaging so the hat will be a bit more shaped.
For the shipping costs of 4.95 euros, it is the price of a tracked colissimo.
Unfortunately, shipping costs are significant even for us who cover part of the price.
Best regards
Traclet
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