Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Catastrophic... long delivery, very very long to Rouen... I am returning a hat that does not fit, and after multiple phone calls to a very friendly reception where I specify several times that it is to my address in Paris that I must be delivered, I am told yes yes we understood... after a month of delay, the new hat is delivered... to Rouen.
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Response from Chapellerie Traclet
Hello
Yes, the first delivery was correct rather quick given the COVID situation.
For the exchange, the post software did not take into account our address change. And we therefore sent it to your address in Rouen.
We try to do our best but unfortunately we could not change it.
We hoped for some leniency.
However, we hope that the hat satisfies you and that you will return to our site.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Bad packaging: 1 sheet of paper.
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Response from Chapellerie Traclet
Hello
All our hats like Borsalino deliver their hats wrapped in tissue paper.
Please let us know how you would like to receive your hat?
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2020
The item is completely in accordance with its description. The only point that leaves something to be desired is the shipping. Once the hat was purchased, I received an email saying that it was no longer in stock, so the reception was very long; fortunately, it was not an urgent gift. It would be good to warn about stock shortages before purchase.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
For the delay, it was indicated during the size selection.
A second time in the order summary.
And a third time by email.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/05/2020
Perfect hat as described. However, there was a delay in delivery, but perhaps due to the current situation.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Delivery in 24-48h on the product sheet. Shipped 12 days later following a demand through PayPal. And while I had indicated that given the delay I was canceling my purchase. So the package was shipped, which will stay 10 days in storage before returning to the seller, as I am no longer there to retrieve it.
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Response from Chapellerie Traclet
Hello, The information on the delay is clearly noted on the product sheet when choosing the size. You can check https://www.chapellerie-traclet.com/fr/chapeaux-tissu/439-chapeau-safari-coton-3-coloris.html#/taille-l_58_59_cm The delay indicates delivery within 2-3 weeks. Furthermore, this delay is also indicated in the order summary. Finally, an email was sent to you at the same time as the order to inform you that we had a restocking. Payment accepted 20/05/2020 18:09:18 Waiting for restocking 20/05/2020 18:09:16 The information on the delay has therefore been provided three times. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
This company collects payment before delivery.
After several reminders by email, I finally received an explanation. The cause being the lockdown. This does not excuse the early withdrawal without my consent.
Very unpleasant on the phone. Too bad!!!! Despite the quality, I will not order from them again.
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Response from Chapellerie Traclet
Hello
Yes, payment is made at the time of purchase like most internet sites do. Even Amazon does this.
If you wish to make a payment upon shipment, you can do so by check and in that case, the payment is made upon shipment of the goods.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Nothing to report (nothing to signal)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
I ordered size 56 and received size 59 (it's not size 57). No time to exchange :-((
Otherwise, the item is compliant and of quality, and the delivery was fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/05/2020
Well-designed site, except that it is not specified anywhere that you lose your loyalty points after a year. I lost them two weeks later (if I had known, I would have ordered on time). The hat shop offered to reactivate them, but since I have no purchases planned, it's useless.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/05/2020
Not satisfied, this is my first and last order on this site.
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Response from Chapellerie Traclet
Hello, The information on the place of production of this hat is clearly noted in China. We also have models made in France, but we are not responsible if you ordered a product made in China which is clearly noted on the product sheet. It is of course possible to change it if it does not suit you. Example of a product made in France https://www.chapellerie-traclet.com/fr/chapeaux-de-paille/553-chapeau-de-jardin-paille-naturelle-traclet.html But also made in Italy. At your disposal to exchange the product. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2020
Quality product indeed... but does not correspond to the model ordered! I ordered fine wooden clogs with a rounded tip and received a wide model with a pointed tip!
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Response from Chapellerie Traclet
Hello, We only have two models of clogs. One classic and the other in leather. The tip may be different but the shape is indeed the same. Please send us a photo of the model received for verification. Email [email protected] We hope, however, that this product satisfies you. Best regards, Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
If the design of a cap with a protective visor was a good idea during this health crisis... the quality of the adult caps is deplorable... very thin fabrics ready to tear when trying to remove the visors... a shame for a purchase at 25 euros nonetheless! And the cap does not at all have the quality of the one displayed visually... and two snaps instead of one which weigh down and pull even more on the very thin fabric of the cap...
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Response from Chapellerie Traclet
Hello, Thank you for sending us a photo of the model received, we can send you a replacement model if the received model has a defect. Please excuse us for this inconvenience. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
The product did not fit me... I had to pay the return shipping costs.
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Response from Chapellerie Traclet
Hello
Yes, return shipping costs are the responsibility of the customer when returning.
If you do not want to pay return shipping costs, you should use the payment method PayPal which covers the return.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2020
The product is of good quality, but the size is smaller than the indicated size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
Delivery is compliant and careful.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2020
FOR THE DISAPPEARED COLORS
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Correct site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/05/2020
I would improve the return service. The items you sell have the characteristic of needing to fit well and size exchanges should be frequent. It is difficult to find your section dedicated to this service. You require a form that I could not print: I sent it handwritten. The customer has to pay for the return and I also think for the new shipment: the pair of gloves becomes quite expensive and takes a long time to arrive.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/05/2020
Satisfied with the order but very disappointed with the bucket hat received. The shape does not meet my expectations at all. This model does not suit me at all.
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Response from Chapellerie Traclet
Hello, in the case where the model does not suit you, it is of course possible to change it for a more suitable model for you. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/02/2020
Sorry, but I have not received my very old order, about 2 or 3 months ago. I had called to inquire about it, it was in production for one of the two berets.
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Response from Chapellerie Traclet
Hello
We have made a request for tracking the package, we will keep you informed as soon as we have a response from the post.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2020
The cap purchased is of very good quality but I had ordered it with gift options and a little note... it was wrapped in a very thin paper bag with the note written in black marker on the packaging... what a disappointment...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
Very fast delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
I expected to have elastics to put around the ears
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/04/2020
Hello, I had ordered nice blue masks and I received others with a different fabric that I do not like at all. Have a nice day.
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Response from Chapellerie Traclet
Hello
yes it's normal because as shown in the photos, each mask is different.
This is also in our description
If these models do not suit you, we can exchange them.
We can send you photos of the models currently in stock
French manufactured mask designed and made by MTM for Non-Sanitary Use
Composition Three-layer mask outer fabrics: 100% cotton (different colors)
Inner fabric: 100% polyester
Attention Printed fabrics matched - each mask has a different pattern
Washing test for 40 washes (approval by the DGA)
Category 1 mask standard - DGA approval - Ministry of the Armed Forces of April 16, 2020 signed by General Engineer of Armament Raymond Levet)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
The payment withdrawal should be done at the time of shipping the item...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
The order was rather a hassle and the size does not match
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Response from Chapellerie Traclet
Hello
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....
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Response from Chapellerie Traclet
Hello
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
A serious and fairly complete site but not ergonomic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
Good quality hat that corresponds to the photos. However, the commercial service is very limited. No questioning of the seller, it's always the customer's fault. When you want to retain your customers, you take care of them!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
Choice available, even in small sizes (what a joy to have a hat that fits!). Fast delivery when the headgear is in stock. However, I could not order certain hats (I received a message saying that I had reached the quantity?!).
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Response from Chapellerie Traclet
Hello, thank you for indicating the reference(s) you wish so we can see what the delivery time is for you. Best regards, Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2020
Order placed 11 days ago, not received.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay beyond our control. With COVID-19, deliveries to certain regions are longer.
The package has been sent since May 4 from us
https://www.laposte.fr/outils/suivre-vos-envois?code=6A17545252795
According to the tracking, it is still in the delivery process in the post network.
A complaint will be made today.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2020
Some sort of residue of a sticky white label on the straw hat that I had to peel off. Not professional on this detail otherwise nothing to report
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/05/2020
Very average quality, the feathers are very poorly sewn and fell off barely after the hat was taken out
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2020
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2020
This is not the color as indicated in the photo
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2020
The site works well, ordering is easy, delivery is fast, however the return system is paid, if we request an exchange, the site no longer provides information. It is necessary to call, fortunately the person on the phone is friendly. But it seems to me that the organization of returns and exchanges, often necessary when buying hats, should be better organized
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
Everything is fine except the gift wrapping was not delivered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
I did not receive the same order I usually order, the description is not complete enough
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2020
Good for delivery, disappointed by the size reducers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/04/2020
A bit disappointed compared to the photo and the color of the fabric
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