Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The hat was delivered late, the package was open.
The delivered hat is not the correct model ordered:
"Kangol Tropic player" delivered, "Kangol Mowbray gray" ordered.
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Response from Chapellerie Traclet
hello
Thank you for simply sending us as requested by email a received photo in order to proceed with its replacement with a good return.
In the case where the package is open, as we indicate in our sales conditions but also in all messages like here; refuse the package because we have no proof that the hat has not been stolen.
Regarding the delay, everyone knows that currently with COVID 19, the postal logistics platforms are delayed and especially that they do not operate every day (also indicated on our site)
Thank you for sending us the photo as soon as possible.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/04/2020
Problem between the photos that represented a Kangool cap but the item was from another brand therefore on top.
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Response from Chapellerie Traclet
Hello
The cap is indeed a Broner cap and not a Kangol cap
titled
GOLF CAP - BRONER
https://www.chapellerie-traclet.com/fr/kangol/1007-casquette-de-golf.html#/taille-l_58_59_cm
here is the link for the Kangol cap
https://www.chapellerie-traclet.com/fr/kangol/912-tropic-504-ventair-blanc.html#/taille-s_54_55_cm
It is indeed possible to change it if it does not suit
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2020
Disappointed that these visors come from China, when ordering from a hat shop, I thought they would be made in France.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/04/2020
There is a missing snap on the hat, I am not satisfied
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Response from Chapellerie Traclet
Hello
Thank you for sending us a photo of the hat with the issue encountered at [email protected]
it is easier to contact us to find a solution together in order to move forward.
Criticism is good but it is also good to contact us.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2020
It's a pity that I have to claim
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Response from Chapellerie Traclet
Hello
The cap has been refunded. We will check on Monday.
It would have been simpler to send us a message to get the information.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Navigating the site was interesting but sometimes a bit complicated. The delivery was a bit long. I am satisfied with the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/03/2020
The site is fine
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Response from Chapellerie Traclet
Hello
The package left our place on March 23.
Currently, many packages are stuck in certain sorting centers due to COVID-19, which has caused a lot of delays in certain areas.
Since Friday, we have had no deliveries at our place while we ship on weekdays from the post office.
Consequently, it should arrive with a delay.
We have just made a complaint to the post office.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2020
Okok
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2020
I ordered a blue wide-brimmed hat as shown on the site, it arrived white. I contacted the seller on the same day of receipt but he is not responding!
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Response from Chapellerie Traclet
Hello
We have indeed replied to your email from 12/03/2020
Here is our message on the same day
Sent on
12/03/2020 13:50:47
Subject
Discussion ID
35890
Message ID
77057
Message
Hello,
We are following up on your message.
For order 207278, you did indeed order a rain hat in navy color and a privilege soway wide-brimmed hat in white with a gray ribbon.
What reference of wide-brimmed hat did you order in blue?
According to the photos and description of the wide-brimmed hat, it is indeed white
<a href="https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm">https://www.chapellerie-traclet.com/fr/chapeau-casquette-vacances/9510-capeline-privilege-grands-bords-soway-.html#/taille-59_cm</a>
Remaining at your disposal.
Best regards
TRACLET
4, Rue de Cadore, 42 300 Roanne
Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR47339397515
Siret: 339397515 00018
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2020
Long waiting time (longer than announced on the site)
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/02/2020
Too long delays!!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2020
A cap of this price in an open, wrinkled plastic, and an oversized box; it lacks care. The packaging finish is not attractive, despite the Traclet brand.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2020
Waited for the item for over 4 weeks and two phone calls
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
I had ordered this hat to give to a friend before he left on a trip, on the site, before buying it, I see that the delivery of the product is estimated between 1 and 2 weeks, so I take it, thinking I would be on time.
The hat was ordered on Saturday, January 25, I expected to receive it by Monday, February 10 at the latest. However, I had no news of my order until February 21, the day I was informed that the hat had been shipped, my friend had left more than a week ago.
I ended up receiving the package on February 25, more than 15 days after the maximum delivery window indicated on your site. Unbearable.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2020
The customer must be informed of the supply times! I was left without any news of my order for over a month! I was the one who called once to get information and who came back by email 15 days later!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2020
I had trouble connecting and creating my account. More choices on Kangol beanies please.
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Response from Chapellerie Traclet
hello
we have taken your remark into account regarding account creation, we will try to improve the creation for our next site updates.
Regarding the Kangol beanies, we remain at your disposal if you do not find the desired model.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.
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Response from Chapellerie Traclet
Hello
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
The gray on the internet does not match at all with the gray of the cap received
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2020
Moderately satisfied with the sizes..... I returned the package and the return is at my expense so I returned it without ordering a new item, too bad!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/02/2020
Order not compliant with the photo
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2020
3 weeks for delivery is a bit long
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2020
Navigation on the site is way too slow. The cardboard packaging was visibly poorly taped because when I received my package it was completely open.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2020
The delay is too long and I had to call 3 times = phone charges???? waiting for a commercial gesture regards
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2020
Fast service, but I am disappointed with the quality of the hat I ordered. The product does not match the photo on the site and I find the price excessive compared to the quality of the hat. I returned my order and am waiting for my refund.
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2020
The product is very large and the finish is poor
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Response from Chapellerie Traclet
Hello
We have taken your comment into account.
If this model does not suit you in terms of quality, it is indeed possible to return it to us for an exchange of model. We make this model cap hat with other manufacturers with higher quality.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/01/2020
A bit complicated to communicate with this hat shop.
Not attentive enough to the customer and errors in the order.
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Response from Chapellerie Traclet
hello
Thank you for taking the time to respond to our request for feedback.
For communication, we have exchanged a few times by phone, you did not indicate having communication issues.
As indicated during our exchanges, we took your order by phone and when we had the products, you were able to order them on our site.
Our Hat Shop remains at your disposal to better understand your communication issue.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2020
I am satisfied with the product but regret the amount of shipping fees
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2020
Fast delivery
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2019
1 month delivery delay instead of the announced 48h. Otherwise, the product is satisfactory.
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Response from Chapellerie Traclet
hello
Please excuse us for the slightly longer delay than announced of 2 weeks.
Indeed, when ordering, the delay was well noted when choosing the size and also confirmed during the supply process by email.
We hope that the product will satisfy you.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
Attempts to contact by phone for possible assistance in choosing products were in vain several times
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Response from Chapellerie Traclet
Hello, We can be reached at 04 77 71 40 58 from 9 AM to 12 PM and from 2 PM to 5 PM. If you cannot reach us, you can send us an email for your requests directly through the site or by email [email protected] Best regards Traclet
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/01/2020
I am very disappointed!... Not serious I sent an email when I placed my order to report a discount that was not taken into account for a response asking me to confirm the code but impossible since the order is made so the cart is at 0
I immediately sent an email specifying it but I could justify the email received offering the discount but could not send it as an attachment due to no response on the contact and waiting to receive an email to send the letter no response from them.
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Response from Chapellerie Traclet
Hello,
In our email, we simply asked you to send us the discount code you received in order to validate it.
To date, we have only received your email asking for this discount.
However, we need this code to validate it.
Finally, regarding the delivery. The order was placed on Saturday, January 11, it left on January 13, that is, Monday for delivery on Wednesday at your pickup point and it was received on Friday.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2020
Not thick enough, the one I have is thicker
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2020
The site should provide measurements 58/59 and the cap received is 59 so a bit big, not too happy especially for a gift
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
Navigation on the site without any problem. However, the delivered product did not correspond at all to the order made, I had to contact Traclet's service to rectify an unacceptable error on their part and return at my expense (30€) a cap paid 95€ that did not correspond to the quality and price of my initial order. This is almost akin to an attempt to abuse the customer..
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Response from Chapellerie Traclet
Hello
The error was explained and we do not understand the noted message.
Indeed, the product was indeed the right one; Sherlock cap but instead of a leather lace, it was made of fabric.
This was due, as explained by phone, to the fact that the manufacturer changed its lace finish (this does not affect the quality of the product)
Furthermore, when ordering, you had ordered a size 56 cm and you indicated that you wanted to change it to size 57 cm.
Consequently, we proceeded with the exchange in the desired size.
Finally, you indicated having paid 30 euros for return shipping.
Please send us the mode of transport used because even in particular, we do not pay that much for a shipment.
We remain at your disposal at 04 77 71 40 58 or by email at [email protected]
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2020
I would like the size just below 61; it was listed as 60 61 and the size is 61, the hat is too big...thank you
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A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/11/2019
Very good site, unfortunately I made a mistake in size and when I returned it to exchange for the larger size, it was no longer available, so I waited nearly a month before asking for a refund but even that was complicated, I ended up with a credit note and the bob in question is still not available ...
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/01/2020
I bought this enlarger for a hat ''Indiana Jones'' purchased at the Traclet store.
- The item is of very poor quality (chopped with an axe?) made in China.
Consisting of 2 half-spheres, which leaves a mark on the hat. The hat being slightly conical, it would have been wiser for the enlarger to also be conical.
- When trying to spray a little warm water (with a sprayer) the ink from the ''traclet'' stamp ran on the hat making a nice black stain!
- Incomprehensible that Traclet could sell this kind of item absolutely not suitable.
We were used to better!!!
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Response from Chapellerie Traclet
Hello
Can you please indicate the reference of the Indiana Jones hat you ordered from us because we cannot find it.
The item has been made in the United States for over 20 years.
For the conical shape, it is not as shown in the photos.
In the case of a conical hat, you would have needed to take another enlarger.
Finally, regarding the ink, the enlarger is not made to have water because otherwise the wood will warp.
Thank you for contacting us to find a solution.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/01/2020
fast delivery
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/12/2019
crushed complement and I had asked to take care of the packaging!!! A hat or potatoes here in Indonesia is the same!
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Response from Chapellerie Traclet
Hello
Please excuse us, we do send hats in double corrugated boxes but we cannot send them in boxes because otherwise the transport could not take place.
In the case where the package is crushed, it is preferable to refuse the package because we pack them well with tissue paper but we cannot ensure that the product is not crushed.
It would have been good to note the carrier which in this case is Chronopost and not DHL because we do not work with this carrier. Indeed, it is not our fault if the carrier does not take care of the package because apart from sending it in boxes, we cannot find more resistant packages.
Best regards
Traclet
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2019
They took a month to supply.
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Response from Chapellerie Traclet
hello
it's normal since you changed size and we had to order them.
We cannot send a product immediately when it is not in stock.
We are sorry if you decided to change the size of the products and we did not have them in stock.
It's not nice because we had to order them for you.
It would have been simpler to choose the right sizes and then we would have ordered them for you.
Best regards
Traclet
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