Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Traclet is a reference seller! But beware of the quality of some products (Breton beanie with Triskell) which is no longer in line with the reputation of the brand! It's really a shame!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/10/2019
06-Oct
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Response from Chapellerie Traclet
Hello, the rating does not correspond to the comment. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/11/2019
A nice site but quite expensive.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2019
The hats are very nice, unfortunately there is no size choice on the site.
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Response from Chapellerie Traclet
Hello, thank you for your comment, but on the product, it is available in size 55 to size 61 cm. Which model did you want or what size? Best regards, Traclet.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2019
Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!!
Best regards
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Response from Chapellerie Traclet
Hello
This Brixton hat worth 90 euros does not come with a hat box but we offer them starting from 8 euros up to more than 1800 euros depending on your choice.
Furthermore, we offer a gift wrapping service for 2 euros.
This should be compared to the 90 euros of the hat with the shipping costs in colissimo offered by Chapellerie Traclet worth 6 euros.
The cardboard is made in Roanne in the Loire to ensure quality transport and avoid transport mishaps.
Finally, this hat has the brand labels wrapped in tissue paper as houses like Borsalino, Stetson, Flechet do.
Remaining at your disposal to better respond to your message.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/10/2019
I was not able to complete my order
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Response from Chapellerie Traclet
Hello
The beret is on its way to you.
Here is the tracking number 6A15221539055
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2019
The site indicates that the brand runs large. Since I wear 57, I ordered 56... Well, it is ultimately too tight and I don't have a big head. The delivery was a hassle, colissimo is getting worse and worse, there Traclet is not responsible. I am not returning the product, I will give it to someone... The next headgear will be purchased in a store where you can try before buying!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/10/2019
A French seller who apparently has a real street store and that is reassuring. Too bad there are no common sizes (M L) in this wide selection of hats.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/10/2019
I think the information about the fabric used and how it is treated is insufficient or not highlighted. I probably wouldn't have bought it if I had known that the product was mostly polyester.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account and we thank you for taking the time to respond to our request for feedback. However, the information about the fabric is well noted on the product sheet like all the products we sell. In two places, one in the long description and also in the information table about dimensions, the quality of the fabric. Please let us know where you would have liked to see it because we put this information on all our products in two places and until today, this remark has not been communicated to us, especially since this product was developed for a customer based on a fabric we proposed among many others. Finally, it should be noted that this product is a cap made from an old model of Norman cap. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/10/2019
When an item is selected, there is no going back and you have to re-enter all your choices to make a comparison with a similar item and it quickly becomes annoying.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2019
Nothing to say about the website or the delivery. Except for the accuracy regarding sizes because for a diameter indicated as identical, it is smaller than my old beret.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2019
I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU
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Response from Chapellerie Traclet
Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2019
I am very shocked by the collection of payment, not only before the product is sent but before its 'manufacturing', that is to say a collection on September 17 for a reception on 07/10.
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Response from Chapellerie Traclet
Hello, we have taken your remark regarding the payment of your order into account. Regarding the fact that the payment was made at the time of the order even though the hat is on order; this is due to the fact that when an order is placed by card, the bank withdraws the money on the day of the order. Otherwise, the payment has no guarantee if it is made later. In the case where you want to order an item with a delay, you can send us a check and it will be withdrawn upon sending the order. Thus, you will not have the concern of having the payment on the day of your order. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Correct navigation, serious customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/09/2019
The products are diversified, but searches are not very easy. The shipping time is not very clear. Quality product and package received quickly!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/09/2019
Sorry to say this, but the caps have nothing to do with the photos on your site. I feel like I have very wide plates on my head. It's a real shame.
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Response from Chapellerie Traclet
Hello, this impression of a plate is normal because the caps are about 28 cm. It is even more noticeable on the summer cap because it is worn and this one is wide and exceeds the face of the person wearing it. If this shape does not suit you, we have many others. Notably, the Brooklyn shape which is more tapered and less wide, the duckbill cap, as well as the traditional flat cap. We invite you to look for a shape that is more suited to your tastes. Best regards, Traclet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/08/2019
Not very responsive. Too slow for exchanges. Free exchange, but return at your expense. And 3 weeks after the return still nothing in sight. On the phone, I am told that it is in progress. Moreover, when ordering, the item went from available to 'in restocking'. In short, if you know what you want, and you are really sure of the size, go ahead, otherwise move on.
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Response from Chapellerie Traclet
Hello, we are following up on your message regarding your exchange of the Tilley hat. You ordered a size 56 cm which was sent to you on time and which we received at the beginning of September (September 6). Regarding the exchange for size 58 cm, we had to order it and since Tilley Europe did not have it, it is coming from Canada which takes a bit of time. However, we should receive it this week. An email with the tracking information will be sent to you as soon as it is shipped. Hoping to have answered your inquiry. Best regards, Traclet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2019
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
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Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2019
Site rich in content and information, but facet search sometimes imprecise and return management on the previous page could be improved. Thank you for your beautiful products and your impeccable service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2019
Problem with the filters on the site, no way to select 'men' then 'straw' without having a plethora of straw hats for women in the selection results.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2019
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2019
This is my first order, I don't think I will renew the adventure given the quality of the items.
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Response from Chapellerie Traclet
Hello, we have taken your remark into account. What is the problem encountered with the beret, it is a beret designed and manufactured in France. As shown in the photo, the white is not white like a white linen but as visualized on the site. Thank you for indicating the problems encountered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
Quality price acceptable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2019
Speed, well-made item, particularly happy with the service and the product!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2019
Navigation and payment on the site are functional and fast. However, it is indicated on the webpage of this item that this brand (Stetson) sizes one size above the size announced by the manufacturer. Regarding this model and myself, this is clearly inaccurate: it fits just right.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2019
I did not receive the correct size for the kangol cap that I ordered.
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Response from Chapellerie Traclet
Hello, please excuse us if we made a mistake. What size did you receive? You ordered a size L which is 58/59 cm. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2019
-What a pity not to create hats for men with extra wide brims (12 cm or more) like for women. -What a pity that women's hats with extra wide brims are not in color because white with a terracotta trim, gray or beige does not attract a young audience.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2019
I have problems with the size. Size L is too big for me and M is too small while my normal size is L because I have two other Stetson Brooklyn leather caps in size L that fit me perfectly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2019
Deplorable telephone reception.
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Response from Chapellerie Traclet
Hello, please excuse us if we have not been able to respond adequately to your expectations. For this model of hat in size 63 cm, the delay was longer than expected by our workshop. We apologize for this. Here is a discount code of 20 euros valid for your next order. Code: W2UAQNIH. We hope that the hat will satisfy you. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/07/2019
The package was redone twice and 2 items had stitching defects that were nonexistent.
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Response from Chapellerie Traclet
Hello, thank you for your comment; can you send photos of the defects so that we can report them to the workshop. Email: [email protected] Best regards, Traclet.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/06/2019
I informed that I would not be there in August and yet the hat was sent. I have no news of this hat, moreover when ordering no one informed me that it would take about a month for it to be available. In a word, my experience has been bad in every way.
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Response from Chapellerie Traclet
Hello, yes as indicated by phone, we have taken into account that you were closed in August. We therefore agreed on a return at the end of August. We do not understand your message at all. Please contact us at 04 77 71 40 58, we just left you a message. Moreover, you must have received an email from the post office because the address lacks information while we have correctly placed all the noted information on the package. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2019
Hat arrived wrinkled.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/07/2019
The compass does not work.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/07/2019
Important choice, beautiful products, high prices. A not very pleasant telephone reception. Incorrect information about deliveries.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/07/2019
Delivery of a hat that did not correspond to the order. With the heatwave, this is all the more regrettable. There was no return label in the package. To this day we are still waiting for the delivery of the ORDERED ITEM.
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Response from Chapellerie Traclet
Hello, the correct package has been sent to you by email following your call. Did you receive it? Under no circumstances is the return covered if we do not make a mistake. Moreover, we have sent you an email to ask for confirmation of your new delivery address. Please communicate it to us upon receipt of this email at [email protected]. Best regards, Traclet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/06/2019
Lack of responsiveness regarding claims, returns, and product exchanges. The product below was not available in my size.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Size issue. 2 orders for nothing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2019
Not serious or distraction?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/07/2019
Good choice, good communication.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/07/2019
A certain time between order and delivery.
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