English 
Français A
Rating: 3 out of 5
Very long delay.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Site quite confusing. Unlikely and inaccurate size for orders outside of one size.
Translated reviews
Response from Chapellerie Traclet
Hello, can you tell us about the issues encountered with unlikely sizes? Indeed, we make hats and caps up to size 70 cm on certain models because some customers do fit this size. If you have examples of issues, please let us know. Best regards, Traclet.
A
Rating: 3 out of 5
Six days for a Colissimo!!!!!!
Translated reviews
A
Rating: 3 out of 5
For the second time, the hat arrives without labeling. It is too small.
Translated reviews
Response from Chapellerie Traclet
Hello, normally this hat does have an inner label with the reference and size. Can you let us know if you have nothing at the bottom of the crown? Best regards, Traclet.
A
Rating: 3 out of 5
Very high return costs if I get the size wrong: shipping costs 4.70 + return costs 8€ plus costs for sending back a new size 4.70€
Translated reviews
A
Rating: 3 out of 5
Nothing special.
Translated reviews
A
Rating: 3 out of 5
The site is excellent.
Translated reviews
A
Rating: 3 out of 5
Announced waiting time is much shorter than reality and especially no communication to explain it and thus show us the seriousness of the order follow-up. More 'modest' sites relay every hiccup in the operations, that's what I've noticed over my online purchases.
Translated reviews
A
Rating: 3 out of 5
On the item, it was indicated one size fits all, I have a 57 cm head circumference and honestly, it is frankly just right, and I will not return it because my package got lost and since I only travel by bus, it cost me 5 euros in shipping plus 5 euros for the bus to retrieve it. A bit expensive for transport costs; I absolutely do not blame you (post office issue), but disappointed because I will certainly give it away.
Translated reviews
A
Rating: 3 out of 5
Pleasant and intuitive site.
Translated reviews
A
Rating: 3 out of 5
Order received quickly, well done.
Translated reviews
A
Rating: 2 out of 5
A lot of choices, but the product is less pretty than on the website.
Translated reviews
Response from Chapellerie Traclet
Hello
Thank you for letting us know your expectations for this bucket hat at 18 euros made of 100% cotton, tailored and with metal eyelets on each side.
We have a photo of this bucket hat that is not necessarily well presented.
Thank you for helping us better understand your comment.
As for the delay, you ordered on Thursday, June 27 at 4 PM. The package was sent out on Friday, June 28. It was delivered to you on Monday, July 1 because, as indicated, delivery takes 2-3 business days since the post does not deliver everywhere on Sundays.
Thank you for your feedback.
Best regards
Traclet
Thank you for letting us know your expectations for this bucket hat at 18 euros made of 100% cotton, tailored and with metal eyelets on each side.
We have a photo of this bucket hat that is not necessarily well presented.
Thank you for helping us better understand your comment.
As for the delay, you ordered on Thursday, June 27 at 4 PM. The package was sent out on Friday, June 28. It was delivered to you on Monday, July 1 because, as indicated, delivery takes 2-3 business days since the post does not deliver everywhere on Sundays.
Thank you for your feedback.
Best regards
Traclet
A
Rating: 3 out of 5
Lack of certain information, see below.
Translated reviews
A
Rating: 3 out of 5
Top-notch super product.
Translated reviews
A
Rating: 3 out of 5
High-quality hats. Stock availability is very limited. Delivery does not meet the elitist ambitions of the site: poor quality recycled cardboard, etc.
Translated reviews
A
Rating: 3 out of 5
Hello, just a lack of communication regarding delivery times on an order from 7/06 reviewed on 21/06. You have to go fishing for information. Otherwise, nothing to say, I would recommend. Best regards.
Translated reviews
A
Rating: 2 out of 5
Very well-stocked site regarding headwear. Lots of choices.
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet
Please excuse us for this delivery delay, the order must have passed among other orders and we did not carry out the necessary verification.
Best regards
Traclet
A
Rating: 3 out of 5
Average.
Translated reviews
A
Rating: 2 out of 5
Hat arrived deformed
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet
Please excuse us if the hat has an issue.
Thank you for sending us photos of the hat and the box so we can make claims with our post and we will do what is necessary to send you a compliant hat.
Here is our email for the photos: [email protected]
Best regards
Traclet
A
Rating: 3 out of 5
Average site.
Translated reviews
Response from Chapellerie Traclet
Hello, sorry but we did not receive your email. For this Herman model, we will only have it in July. Otherwise, we already have these models in stock: https://www.chapellerie-traclet.com/fr/chapeau-trilby/5426-chapeau-trilby-blue-lagoon-.html#/taille-56_cm https://www.chapellerie-traclet.com/fr/chapeaux-printemps-ete/9390-chapeau-trilby-campanie-paille-papier-beige-bleu-traclet-.html#/taille-taille_unique Best regards, Traclet.
A
Rating: 2 out of 5
While the delivery time was very good, the quality of the product leaves much to be desired: this beanie seems to have already been posted, it has a crease inside and does not look new! Moreover, the brim does not sit flat on the head which is not very aesthetic.
Translated reviews
Response from Chapellerie Traclet
Hello
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet
It will be difficult for the beanie to be worn as they have just arrived.
Regarding the creases, as shown in the photos, this model is not without creases or seams.
We have other models made in France like the Beton Ciré brand that are better finished.
Best regards
Traclet
A
Rating: 3 out of 5
To see in real life but this is the first time I order
Translated reviews
A
Rating: 3 out of 5
The site does not work well on my tablet, and I had to pay for my order by check
Translated reviews
A
Rating: 1 out of 5
I ordered 2 hats size 57 and only one fits, the other is too big?
Translated reviews
Response from Chapellerie Traclet
Hello
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet
In the case where the size of the second one does not fit, please return it to us with the order number 191327 and indicate the size issue upon return so we can take the necessary steps to exchange it for you.
Best regards
Traclet
A
Rating: 2 out of 5
Order too long, paid 4.80 € to wait 5 days, that's long.
Translated reviews
Response from Chapellerie Traclet
Hello
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
The order being placed on Thursday, the post did not deliver on Saturday but only on Monday of the week.
For next-day delivery, you need to choose TNT or Chronopost.
Best regards
A
Rating: 2 out of 5
A first package containing 2 caps (amounting to 80€) indicated as sent but never received. After a week of waiting, I called customer service who sent a second package which was well received but with only one of the 2 caps without any explanation from the seller regarding the absence of the second cap. Following a second call to customer service, after discussion, a refund for the second cap was issued with average politeness, implying that some customers call and say they have not received their package when they actually have. I would not recommend this site again despite the quality products. Perhaps it would be wise to consider changing delivery providers as the first shipment was lost without information.
Translated reviews
Response from Chapellerie Traclet
Hello
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
I still find the email not very nice.
Indeed, we sent a new shipment so that you would receive at least one cap without waiting for a return from the post.
As I indicated, we sent you only one in the second shipment because we only had one that had already been sent to you.
As proposed during the order, we have several transport methods including Colissimo, TNT, Chronopost.
Unfortunately, none are perfect.
We tried to do our best and I find your message very unfortunate.
Best regards
Traclet
A
Rating: 3 out of 5
Very detailed and well organized
Translated reviews
A
Rating: 3 out of 5
The quality is very good, but this hat does not stay on the head
Translated reviews
A
Rating: 3 out of 5
Coarse finishes and seams, plus the badge is glued and not sewn
Translated reviews
A
Rating: 3 out of 5
Hello,
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
Translated reviews
Fast delivery and neat packaging but ...
I ordered size 61 because my husband wears size 6& for years (I checked his head measures exactly 61 cm) and I received a cap that is way too big (I measured it, it is 63). So we will return it but ... at our expense and with apprehension of not getting the right size back because we wonder if it's a size issue or just a label issue
A
Rating: 2 out of 5
The item does not match the description, it was supposed to be fully lined with 100% acrylic fleece which is not the case.
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
Translated reviews
Unfortunately, having worn it because I did not see the problem right away, I can no longer return it.
Moreover, I informed the service that handles complaints who responded immediately the first time but then played ostrich for more than a week afterwards.
If I had not followed up again to get a response, I think that at this point I would still not have an answer.
This is the second time I order from you with 2 major problems each time.
Please do not send me notifications anymore as I will now order from another site.
Response from Chapellerie Traclet
Hello,
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
Please excuse us for the error on the inner lining of this docker beanie.
At no time did you indicate that you had worn it and we refused a return.
We could have made a commercial gesture by exchanging it for another product or a credit.
Furthermore, if we did not respond more quickly to the second email, it is because we were waiting for a response from Stetson to communicate the information to you.
We are trying to find a solution but we are still waiting for Stetson after your second email.
Moreover, you indicated that you had already ordered while we find no trace of a previous order.
We invite you to contact us again to find a solution to your problem.
Best regards
Traclet
A
Rating: 3 out of 5
Order as expected but no response to the various emails
Translated reviews
A
Rating: 3 out of 5
The site is good, the Laulhere beret is very nice but the khaki Elosegui beret is not 12 inches, it is 9 or 10
Translated reviews
A
Rating: 2 out of 5
Product does not exactly match the definition given by Traclet.
Translated reviews
Response from Chapellerie Traclet
Hello
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot
If the product does not satisfy you, that is an opinion, but we have been selling it for several years and we have good feedback.
We do not understand your very negative message towards us when we always try to do our best.
If the product does not satisfy, it is like everything, it cannot please everyone.
In this case, it needs to be returned and we should not disparage a quality French product.
Best regards
Traclet
PS/customer review on the product
here below are two reviews on the product
Number of reviews: 2
Average rating: 5/5
Show the trust certificate
J. Laura on 05/02/2019 5/5
Very nice product, quality
C. Réjane on 15/03/2018 5/5
I like it a lot
A
Rating: 1 out of 5
Wrong product, plastic frame covered with poor fabric, very uncomfortable..
Translated reviews
Response from Chapellerie Traclet
Hello
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet
This model of sailor cap has existed for over 50 years and is still made this way.
If this does not suit you, that is possible but you cannot say it is a bad product because this model has been made for over 50 years and if it were a bad product we would have received negative feedback.
Moreover, the reviews are positive.
If the product does not suit you, we advise you to change it.
Indeed, it is an opinion but it does not call into question the manufacturing.
The information will be passed on to the manufacturing service and also to the company's lawyer as this can be considered defamation especially since we have not received any call from you to report this and no product return.
If a product does not suit, the customer returns it. That seems logical.
Best regards
Traclet
A
Rating: 3 out of 5
Good
Translated reviews
A
Rating: 3 out of 5
The site is well made and the products are of quality.
Translated reviews
A
Rating: 1 out of 5
I received size 60 and I received size 53
Translated reviews
Response from Chapellerie Traclet
Hello
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet
Sorry but the size on your invoice is noted as 53 cm.
It is indeed possible to change it if it does not fit.
Best regards
Traclet
A
Rating: 3 out of 5
The product was too big even though it was indicated on the site to take the true size. But the quality seems good, I returned the product, I am waiting for the smaller size.
Translated reviews
A
Rating: 3 out of 5
a great job, but the delivery was too long, but I would recommend your services and I would recommend with you
Translated reviews