Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
hello
thank you for your message.
As indicated by the site when ordering, the delay was 1-2 weeks. The information was also confirmed by email.
We are sorry but when ordering, this size 60 cm required a manufacturing and therefore delivery time that was noted at the time of the order.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2018
Just after the order, the contact emails are not taken into account to modify a delivery address registered by mistake.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery issue, however the information on the delivery address has been modified as well as on your invoice.
There must have been a computer issue.
For compensation, here is a code for a discount of 6 euros. Unique code: IN6SKZQQ
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2018
Promise of delivery 2 to 3 weeks, took a total of 8 weeks after 4 calls, and repeated promises of 'delivery next week' which turned out to be false 3 times. Not reliable at all, terrible experience. Only positive point: perfectly friendly interlocutor each time.
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Response from Chapellerie Traclet
Hello, we are very sorry for the delay.
Our manufacturer having production issues, we tried to do it as quickly as possible.
The rating is however harsh because the product is of quality. It should still be noted on the product.
What is good is also to say when it is well done.
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/04/2018
I am very sad to give this rating because the problem is the return which remains at our expense, 8.70 without tracking otherwise it's 16 euros. Your collection is super beautiful and having custom hats is not easy.
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Response from Chapellerie Traclet
Hello
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2018
The site is well made, delivery is quick to the relay but the quality is very variable...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
Long-time customer and satisfied until now, I am very disappointed this time. More than 2 months of waiting, promises of receipt of goods and shipping not kept, no callbacks as promised, not a word of apology and finally, sending a hat that does not match the order, but 'looks like the one ordered' (according to Traclet). Result: I have to return the hat at my expense!
As said on the phone, Mr. Traclet, why did you not inform me of this before shipping??
It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?!
I do not congratulate you.
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Response from Chapellerie Traclet
Hello
Thank you for your message and thank you for your loyalty.
We are sorry for not having explained to you before the shipment.
But I thought that during our phone conversation you understood our issue and I explained to you why we delivered this model to you.
We are trying to find a solution to deliver you a similar product and as I indicated to you, the current house has closed and we only found this solution. This hat model was similar and of quality too but it is true not identical to 100%.
As I proposed to you, I will make you a credit note or a refund of your shipping costs. Having received the hat on Saturday, I did not have time to take care of it, please excuse me.
So I am making you a proposal this Sunday, as I am quite touched by your comment.
Please send me a message if a credit note of 10 euros suits you.
Best regards
Traclet Sébastien.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2018
I ordered feathers for my hat and they were sent in a simple envelope without protection, which means that one out of two is damaged, I am quite disappointed!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2018
The site offers to provide an email address to be informed of restocking in sizes... But don’t waste your time filling in this field because you will never be informed!!!
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Response from Chapellerie Traclet
Hello
We are sorry that the reversible Banks - Brixton Bob has not been restocked but we are unfortunately dependent on the manufacturer and we cannot offer an item if the brand no longer has it for now.
It is true that restocking can take several months or completely stop without information from the manufacturer and we are very sorry.
If you have specific requests, you can send us an email directly because a request on the product does not necessarily reach us.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2018
Delivery too late! I left for Madeira on March 31 without my
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Response from Chapellerie Traclet
Hello,
Please excuse us for the delay in delivery.
In case of a delivery issue, it is preferable to call us because once the event has occurred, it is clear that the solution is impossible.
Thank you for letting us know when you have received the bachi beret.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2018
I received a product that I did not order. Fortunately, I received the correct product very quickly after reporting the error.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2018
Beret received and returned. Quality: nothing to complain about but 2 to 3 sizes too big. Maybe a bad measurement or a delta in your sizes and my measurements. I am looking forward to the same item in size 62/63. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2018
delivery of a blue hat instead of a gray one
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Response from Chapellerie Traclet
hello
there must be an error in the comment because the hat is made of raffia straw with a blue ribbon.
This information is even more indicated on the product sheet and a photo of the gros grain clearly shows the blue color
The hat has a large gros grain tied on the side, in sky blue with fine orange, blue, beige, and red stripes, which perfectly match the natural straw color of the hat.
https://www.chapellerie-traclet.com/fr/chapeau-paille-stetson/6412-chapeau-traveller-atlanta-smith-paille-raffia-stetson.html
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
disappointed with the product
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Response from Chapellerie Traclet
hello
what issues did you encounter with this product?
We also offer other models of night caps
https://www.chapellerie-traclet.com/fr/824-bonne-de-nuit
It is of course possible to change it
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2018
It took more than two weeks to send a hat that was in stock without explanation or communication.
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Response from Chapellerie Traclet
hello
sorry but the information is well noted both on the product sheet and during the order summary.
We have been selling online since 1996 and this information has been noted since we do not have this model in stock
https://www.chapellerie-traclet.com/fr/akubra/6883-chapeau-feutre-poil-territory-beige-akubra.html
Best regards
Tarclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Only one criticism regarding the delivery: since it was a package with NO SIGNATURE delivery, it would have been preferable for the size of the package to be adapted to the size of the ordered item and especially to the (standardized) dimensions of my mailbox, which would have allowed the postman to make the delivery in my absence.
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Response from Chapellerie Traclet
Hello
For the sending of the cap, the box is a box so that the cap is properly packaged because otherwise, it is too crushed with a bubble wrap. If we place the cap in the box, it keeps its shape without being damaged and the box must also correspond to several shapes. We are sorry that it could not fit in your mailbox but it is preferable to keep the cap in good condition rather than having it deteriorate during transport.
We will however study the feasibility of another type of box but it seems difficult to find another shape.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/02/2018
Delivery time not respected normally 72h and it took more than a week
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Response from Chapellerie Traclet
hello
please excuse us for this inconvenience regarding the delivery delay.
Please find below a code for a 10% discount valid for you after logging in with your credentials. Code: YNPYKQL7
Best regards Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/02/2018
No problem with the order and quick receipt of the items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2018
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2018
You served my order well but with a long delay (I had to send you a reminder)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/02/2018
I received my hat immediately, yes, but it was the wrong hat. And a poorly made hat.
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Response from Chapellerie Traclet
dear, excuse us if we make an error, can you send us the reference you received and we will send you the correct reference.
regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/02/2018
lack of rigidity and no hat box
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Response from Chapellerie Traclet
Hello
It is possible to make it stiffer with a waterproofing spray or some stiffener that we can do or that you can find at a drugstore.
As for the hat box, sorry but for this product, the manufacturer does not offer a hat box.
We offer them starting at 8 euros on our site, here is the link:
https://www.chapellerie-traclet.com/fr/50-boite-a-chapeau
Remaining at your disposal.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2018
Note: 0
My package does not correspond at all to what I ordered! Totally unhappy!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Why didn't you contact us by email or phone?
Please let us know the model received and if we made a mistake, we will correct it.
Email [email protected]
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2018
The product is very satisfactory but regarding the order I am disappointed. Indeed, I placed the order on Thursday and selected a 72H delivery (to receive it over the weekend for an event). The delivery was only made the following Wednesday, almost a week after my order. I paid for express delivery only to receive standard delivery..
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Response from Chapellerie Traclet
hello
For the delay, it is indeed well noted on the product sheet when choosing the size as well as a confirmation by email of a supply and therefore a delay. It is a pity that we did not have the information about your urgent request.
Please let us know what we can do better. Indeed, the delay is indicated both on the product sheet and communicated later by email.
If you have a solution, we are of course open.
Best regards
Traclet
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2018
Product in stock visually on the site.
When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!
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Response from Chapellerie Traclet
Hello
Please excuse us for the delay but the information about the restocking was clearly indicated during the purchase both on the product sheet and in an email.
Moreover, what is unfortunate is that we spoke to you by phone and we sent the cap well before your event.
Was there a delivery issue?
We did not receive any feedback from you.
For the issue, we offer you a voucher of 10 euros.
Thank you for getting back to us as soon as possible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2018
Site not clear enough, I feel that the company is doing its best but the email exchanges are not clear. For example, I received a restocking notice that destabilized me!
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Response from Chapellerie Traclet
thank you for your message.
We try to be as clear as possible by informing right from the order about the delivery time when choosing the size and an email if there is a delay.
We believe we do our best to inform the customer but we are of course open if you have a suggestion.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2018
Be careful with the information provided in the catalog
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2018
attention order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2018
search mode not relevant
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2018
I did not receive the right product
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Can you tell us what you received and we will proceed with the exchange.
We are surprised to receive such a message when we have an email box for issues as well as a form on the site and also during delivery in the package.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2017
Very good hat, good quality. Fair price.
However, 2 months to be delivered is too much. The Christmas gift arriving in February is not great. No commercial gesture proposed...
Too bad.
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Response from Chapellerie Traclet
hello
For the delay, we can offer you a fabric hat box worth 10 euros or a hat brush.
Please confirm if this is acceptable to you.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2018
The received article was not what I hoped for, and the size, although I called to have it measured on the item in question, was not the right one...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/01/2018
Very good treasure within the delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2018
average
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2018
expensive shipping for the waiting time for delivery.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2018
complicated to order, did not recognize my previous registration and did not receive the reply message
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2018
The site is well designed and offers a very large selection. However, the site's responsiveness for exchanging an item (size issue) is slower than for the order itself.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/01/2018
Fast delivery and serious site. But there are no photos of the hats in natural light to properly perceive the shades of the materials. Think about it, it's simple and effective. Thank you for your indications regarding sizes according to manufacturers.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2017
Special order placed on November 27 with confirmation of receipt before Christmas but received only on January 15!!! It's a bit long anyway. It should be noted that on the phone, the Traclet company throughout the order, received calls without waiting and always took responsibility with apologies for this delay. Great professionalism nonetheless.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2017
PLEASE DO NOT SELL ONLY ITEMS IN VERY GOOD CONDITION SINCE THE SALE IS ONLINE; IT'S DIFFICULT TO RETURN LATER
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Response from Chapellerie Traclet
hello
Please excuse us for this inconvenience. We do pay attention to the sending of our hats.
For your information, we do not sell second-hand hats but only new headgear.
Please send us photos of the product because on our side, when sending, the hat had no issues.
Email [email protected]
Best regards Traclet
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