Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The hat size is too big so not suitable but I was able to remedy it by soaking it in a special bath. The bright red color of the beanie does not match, I will not wear it (not in this state that's for sure unless playing Commander Cousteau)
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your feedback. We are sorry to hear that the size and color of the hat did not satisfy you. Your opinion is valuable, and we are working to improve our products. Please feel free to contact our customer service for any assistance or to exchange your item.
Best regards,
The Chapellerie Traclet team
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Anne L.
Rating: 1 out of 5
following a purchase from 28/11/2025
An accessory is missing from the cap and I still haven't received it. I was told it would be sent to me 15 days ago and I haven't heard anything since!!!
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Response from Chapellerie Traclet
Hello Anne,
Thank you for your feedback and we are sorry to hear that you have not received the missing accessory for your cap. We understand your frustration and are doing everything necessary to resolve this issue as quickly as possible. We will resend it to you today by letter.
Thank you for your patience and understanding.
Best regards,
The Traclet Hat Team
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Christel M.
Rating: 3 out of 5
following a purchase from 04/12/2025
Order returned because the size of the caps was not suitable
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Response from Chapellerie Traclet
Hello Christel, thank you for taking the time to share your feedback. We are sorry to hear that the size of the caps did not meet your expectations. Please feel free to contact us for any assistance regarding an exchange or refund, so we can help you as best as we can.
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Gillles D.
Rating: 1 out of 5
following a purchase from 09/12/2025
Hat showing a defect! The seller did not agree to a return! Unacceptable!
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Response from Chapellerie Traclet
Hello Gilles,
Thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with your hat. We are committed to customer satisfaction and wish to understand your situation in order to find a solution.
However, we sent you a photo showing how this type of cap fits snugly to conform to the head.
We remain at your disposal.
Best regards,
The Traclet Hat Team
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Hilde G.
Rating: 3 out of 5
following a purchase from 30/11/2025
the package arrived a bit crushed...
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Response from Chapellerie Traclet
Hello Hilde,
Thank you for your feedback regarding your order at Chapellerie Traclet. We are sorry to hear that your package arrived in poor condition. We place great importance on the quality of our shipments and will take your comment into account to improve our service. Please do not hesitate to contact us if you need assistance.
Best regards,
The Chapellerie Traclet team
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Jean-Pierre D.
Rating: 3 out of 5
following a purchase from 03/12/2025
Merchandise very different from the image on the site
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Response from Chapellerie Traclet
Dear Jean-Pierre,
Thank you for your feedback regarding your experience on our site "Chapellerie Traclet". We are sorry to hear that the merchandise received did not meet your expectations. Your comments are valuable and will help us improve the presentation of our products. Please do not hesitate to contact us at [email protected] for any questions or assistance.
Best regards,
The Chapellerie Traclet team
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Rachid M.
Rating: 1 out of 5
following a purchase from 01/12/2025
Purchase of a quality beret but the size did not fit. I ordered a second one in the right size but not the same brand or quality, very disappointed.
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Response from Chapellerie Traclet
Hello Rachid,
Thank you for taking the time to share your opinion. We are pleased to hear that you appreciated the quality of your first beret. We sincerely regret that the size of your second purchase did not meet your satisfaction. Your feedback is valuable to us, and we strive to offer our customers products that meet their expectations.
Please send us a photo of the beret received at [email protected] so we can verify the model sent and correct this error.
Best regards,
The Traclet Hat Team
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Maurizio S.
Rating: 3 out of 5
following a purchase from 24/10/2025
I had to wait nearly two months to receive my order. It's way too long for my taste.
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Anthony A.
Rating: 1 out of 5
following a purchase from 12/12/2025
Product not compliant with the purchase
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your product does not meet your expectations. Your satisfaction is our priority, and we would like to understand more about your situation to remedy it.
Please send us a photo at [email protected]
So we can send you the compliant product.
Best regards.
The Traclet Hat Team
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Georgi G.
Rating: 1 out of 5
following a purchase from 13/12/2025
For foreigners, it is a bit complicated to orientate.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We are sorry to hear that you found our site difficult to navigate. Your feedback is valuable and will help us improve your experience. Please do not hesitate to contact us if you have any questions or need assistance.
Best regards.
The Traclet Hat Team
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Lionel J.
Rating: 1 out of 5
following a purchase from 13/12/2025
Delivery time not respected.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to hear that you encountered a problem with the delivery time.
Your feedback is valuable, and we are doing our best to improve our service.
However, we hope that this quality linen cap gives you complete satisfaction.
Best regards.
The Traclet Hat Team
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Nicola P.
Rating: 3 out of 5
following a purchase from 15/12/2025
Very good site
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Hélène B.
Rating: 2 out of 5
following a purchase from 09/12/2025
One item conforms the other made in China
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to hear that the item received did not meet your expectations.
The information about the place of production is indeed clearly indicated on both product sheets.
One model is made in France and the other in China.
Your feedback is valuable to us and will help us improve our product selection.
Please feel free to contact us if you wish to discuss further.
Best regards.
The chapellerie-traclet team
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Pascal P.
Rating: 3 out of 5
following a purchase from 24/11/2025
Orders and exchanges made without difficulty. One problem: the inability to know the availability date of the ordered or to-be-ordered products and therefore their delivery times.
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Johanna D.
Rating: 3 out of 5
following a purchase from 10/12/2025
Products conform
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Raymond S.
Rating: 1 out of 5
following a purchase from 10/12/2025
Fast delivery.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We regret to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we would like to know more about the points to improve. Please do not hesitate to contact us to discuss this matter.
Best regards.
The Traclet Hat Team
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Joel L.
Rating: 2 out of 5
following a purchase from 12/12/2025
I ordered burgundy I received black
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a different color than the one ordered. Your satisfaction is important to us and we understand the disappointment this may cause.
Please send us a photo of the cap received at [email protected] and we will proceed to send the correct color with a return label for the wrong color.
Best regards.
The chapellerie-traclet team
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Catherine D.
Rating: 3 out of 5
following a purchase from 12/11/2025
the packaging is a bit light the cap arrived all flat
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Béatrice D.
Rating: 3 out of 5
following a purchase from 03/12/2025
The issue comes from the delivery. Therefore, do not use La Poste - Colissimo anymore, there are only problems with them: delays in the announced delivery date, change of the requested pickup point, the new pickup point being very far, unpleasant, slow, incompetent postal employees... Please change the delivery method.
Other than that, the site is very good, my order meets my expectations and the item is perfect.
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Vincent R.
Rating: 1 out of 5
following a purchase from 08/11/2025
One month to receive the order! One month... understand why I am unhappy. On the product, nothing to say but we do not offer a product that is out of stock. Unless we want unfavorable reviews...
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we completely understand your dissatisfaction with the delivery time.
We do our best to inform our customers when choosing the model and size.
This is noted in red when choosing the size as well as in the panacea and then by email.
We are sorry to hear that you did not see this information.
We are, however, glad to hear that the hat meets your satisfaction.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
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Cecile A.
Rating: 3 out of 5
following a purchase from 26/11/2025
very attractive site
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Christel M.
Rating: 3 out of 5
following a purchase from 04/12/2025
I received the ordered items, unfortunately they do not meet my expectations!
It is very unfortunate that the sizes are not mentioned.
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Keith J.
Rating: 3 out of 5
following a purchase from 03/12/2025
The size of the cap (61) was larger than 61cm.
Good quality
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Roger P.
Rating: 1 out of 5
following a purchase from 30/11/2025
Impossible to give feedback on an order that has not yet been delivered...
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Response from Chapellerie Traclet
Hello,
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
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Emily A.
Rating: 2 out of 5
following a purchase from 28/11/2025
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
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Romain V.
Rating: 2 out of 5
following a purchase from 30/11/2025
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
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Joel G.
Rating: 2 out of 5
following a purchase from 03/11/2025
Very long delivery and no news between the order and delivery.
Disappointing.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
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Serge W.
Rating: 2 out of 5
following a purchase from 28/11/2025
Delivery and packaging
Nothing to complain about
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Mireille B.
Rating: 1 out of 5
following a purchase from 29/11/2025
I ordered based on one model and my order form describes another! Moreover, no possibility to cancel to check and start over.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your order did not meet your expectations and that you were unable to cancel it. Your experience is important to us and we would like to help you resolve this issue. Please do not hesitate to contact us directly so we can change what you wish.
Best regards.
The Traclet Hat Team
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Thierry F.
Rating: 1 out of 5
following a purchase from 28/11/2025
Hello, I ordered a beret on Friday and it is now Tuesday and I still haven't received anything!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your beret. We understand your frustration and remain at your disposal to help you resolve this issue.
Here is the tracking: Dpd the package was made at 8:04 and sent the same day under Dpd tracking 10714000721155
Best regards.
The Traclet Hat Team
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Jean Pierre D.
Rating: 3 out of 5
following a purchase from 27/11/2025
Good evening, the hat size is really small
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Claude P.
Rating: 1 out of 5
following a purchase from 22/11/2025
I have not received the package, the post says they did not have it and TRACLET says it was sent and I paid and everyone is ignoring it.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package and understand your frustration. We invite you to reread our phone conversations and our emails.
We indicated that we were doing what was necessary to resend them to you if there was a problem.
Thank you for your feedback.
Best regards.
The chapellerie-traclet team
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Marie Claire R.
Rating: 3 out of 5
following a purchase from 26/11/2025
Disappointed
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Nicole S.
Rating: 3 out of 5
following a purchase from 26/11/2025
The cardboard box was damaged and very poorly taped. For a beret that I want to give as a Christmas gift, it's embarrassing. In itself, it is very beautiful and apparently of good quality. I am really disappointed by this degraded packaging. I hesitated before recommending from Chapellerie Traclet.
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Jean-Noël G.
Rating: 3 out of 5
following a purchase from 25/11/2025
Delivery very good, except that my hat size is 60 (I have four) ordered a size 60/61.
And bam, too big. Return, charged €5. This is not the first hat I buy from Traclet but it will be the last. Moreover, it is impossible to reach someone by phone, everything is done by email. Not very friendly... buy and make a mistake, you will pay for the return. Good to know, have a nice day.
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Marie P.
Rating: 3 out of 5
following a purchase from 25/11/2025
Paid return, it's rare and useless
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Luca B.
Rating: 1 out of 5
following a purchase from 29/10/2025
The site is well made and appealing. The staff I contacted by email seemed friendly and attentive. However, as I mentioned below in a comment and as I warned you today by email, the package tracking indicates that it is stuck in Lyon, which is unfortunately very unsatisfactory. I would really be happy to give you 5 stars once the package arrives, but for now, I am still wondering if my order will be honored. I sincerely hope that the Traclet staff will resolve this issue. Sorry to only give one star for now.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We fully understand your frustration regarding the tracking of your package and we are sincerely sorry for this situation. Please be assured that we are actively working to resolve this issue. Do not hesitate to contact us directly for any further questions.
Best regards.
The chapellerie-traclet team
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Stellio D.
Rating: 1 out of 5
following a purchase from 18/11/2025
Very disappointed. The items received do not match those purchased. The customer service no longer responds to me.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience did not meet your expectations. Your satisfaction is our priority, and we take your feedback very seriously. We invite you to contact us again so that we can resolve this issue.
Indeed, we had replied that popolaki no longer made this model and that Herman offered the same model, and since then we have not heard back from you.
We thank you for your understanding.
The chapellerie-traclet team
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Isabelle L.
Rating: 2 out of 5
following a purchase from 11/11/2025
order of a blue cap available for order, unavailable at validation and upon receipt the blue becomes beige thank you.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience.
We are sincerely sorry to learn that your order did not meet your expectations and that the color did not match your initial choice. Your feedback is valuable and allows us to improve our service.
Please send us a photo of the model received in beige and inform us by email of this error and we will proceed to send the correct color.
Best regards.
The chapellerie-traclet team
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Geneviève L.
Rating: 3 out of 5
following a purchase from 20/11/2025
error in the size of the chapka, one must be a bit more vigilant in preparing orders. The product itself is impeccable
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