Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
The Laulhère house continues this heritage.
With the acquisition of its sister Blancq-Olibet, Laulhère's mission is to preserve this invaluable cultural practice as French heritage and works to resurrect the beret in France and around the world.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/02/2017
Very clear site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2017
It's okay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2017
Nice cap, but I followed the advice on your site to choose one size up from mine and ended up with a cap that is too small!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2017
connecting is not simple
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/01/2017
Arrived on time but the gift wrapping is a bit outdated... too bad...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2017
delivery delays
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2017
Order processed and shipped quickly. Just a problem with the invoice. I first requested an invoice with a VAT number, and I was sent the same invoice without a VAT number. I made a second request, and at that moment, I was sent the invoice of another customer that had nothing to do with my purchase. I reported it and never received a response again. Too bad, without this issue I would have given 5 stars.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2017
Very unpleasant welcome from your collaborator on Saturday following the delivery of the product, to get some information about the return procedures.
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Response from Chapellerie Traclet
Hello,
Please excuse the welcome from our collaborator who may have expressed himself poorly while trying to do well to satisfy you.
We hope this does not tarnish our relationship for a future purchase.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/12/2016
Average, the product descriptions need to be developed
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Response from Chapellerie Traclet
Hello
We still provide a lot of information on each product sheet, you need to go to
More info
What additional information do you need?
We even have a video on the products you ordered.
Please let us know the additional information to better satisfy you.
Best regards Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2017
See my message from 17/01 regarding this order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2017
More photos would have allowed for a better evaluation of the product, plus
I did not receive an invoice.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2017
Very well-stocked site. Additional filters could make the search faster.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2017
It would be good to indicate a restocking date for the missing products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/12/2016
received more than 2 months after my order
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Response from Chapellerie Traclet
Hello
Yes, there was a delay but not two months; the order was placed on 21/12/17 and you received it on 19/01/17.
Moreover, if the size does not fit, it is of course possible to change it.
Finally, this is a military beret that does not sink like a Basque beret. So it should be worn on top and not pushed down.
Best regards Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2017
Had to return it, size too small, I should have listened to the opinions of internet users.
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Response from Chapellerie Traclet
Hello, Sorry that the size is a bit small but for this type of docker hat that is worn quite high on the head; the size can sometimes be problematic as it does not sit deeply on the head. It is of course possible to return the product by indicating the desired size in exchange. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/01/2017
Package opened during transport, improve the packaging, box not suitable for this transport.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/11/2016
The 'black fox fur chapka - brown color' that I received is a very beautiful chapka made of real fur, except that it is clearly more burgundy and, above all, the bleached tips of the fur give a pinkish hue!!! We are very far from the description and even if the principle of skins means that each piece is unique, the one I received has a very (too much) feminine aspect, whereas I intended it for my personal use...
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Response from Chapellerie Traclet
Hello, For the fox chapka reference 1181, we have it either in black or brown. You ordered the brown color. Normally this color corresponds well to the one we have in the photo on the fourth image. If the brown color does not satisfy you, it is of course possible to change it. We also have it in black. Remaining at your disposal. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2016
lack of follow-up on the order's progress
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2016
a bit complicated to navigate the site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2016
First image of the hat does not match the item sent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2016
site 'as it should be' nothing exceptional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/12/2016
The filters for choosing hats do not follow when changing pages (clicking on the next tab). Very difficult to make a choice
However, good technical details and for the photos
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/12/2016
'Same model' in a larger size! So I ordered, but it is not the same model
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Response from Chapellerie Traclet
Hello, As previously indicated, our distributor sent us this type of leather mitten for larger sizes. If this one does not fit, please let us know as previously suggested. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/11/2016
The product is good, but the delivery leaves much to be desired, I had to contact twice and fortunately I was delivered just before Christmas for an order placed 1 month before (and again Traclet had sent me a link specifying that the product was available).
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2016
General presentation correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/12/2016
Nothing to report
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2016
I ordered size 59 and upon receipt, I noticed that no size was indicated on the hat and when trying it on, I found it was a size 60 or even 61, then it was covering my eyes. I am waiting for the shipment of another hat and I will return the first one.
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Response from Chapellerie Traclet
Hello, The hat is indeed on its way to you; you should have already received the tracking for the package. Normally you should receive it tomorrow or Saturday at the latest. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2016
a bit misleading!!
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Response from Chapellerie Traclet
Hello, I do not understand the message because the second order we sent in size XXL which is the largest size and is normally larger than the first delivery.
Is that not the case?
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/12/2016
Choice but 1 week delay in delivery
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Response from Chapellerie Traclet
Hello,
The order was placed on December 17, that is Saturday, and it left our place on Monday because unfortunately the post does not work on Saturday or Sunday.
It could not be delivered on the 22nd and could only be delivered on December 23rd.
Please excuse us for this delay of a few days.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/12/2016
no one informed me that my package had arrived... I had to call myself
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2016
I did not receive the correct merchandise, there is an error on two items.
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Response from Chapellerie Traclet
Hello, Please excuse us if we made a mistake. It would have been simpler to send us an email on our site or by phone at 04 77 71 40 58 to send you the correct product. So please send us back the model where we made a mistake and we will do what is necessary to change the product for you. Happy holidays. Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2016
Lack of visual on a mannequin head to get an idea
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2016
Simple, effective, straightforward.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2016
poorly prepared order. Attention
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2016
the product is too expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2016
Very fast shipping and very compliant with the request. However, I am quite disappointed with the packaging for the gift wrap option (€2 extra for a small cardboard bag with a ribbon) so I strongly advise against taking this option.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2016
Navigating between the different products is not very smooth but the site is functional
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2016
product arrived dented on the side
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Response from Chapellerie Traclet
hello
Can you send us photos of the dents to report the information because before shipping the hat had no dents except for the original ones.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2016
Long delivery time even though the product is paid for and the account debited
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