Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello
For the navy beret, we sent you an email to inform you that the navy beret is still pending.
Please excuse us for this delivery delay.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2016
announced deadline not respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/11/2016
NOTHING MORE TO SAY
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/11/2016
Good site but unfortunately, subcontractor deliveries are not serious.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2016
If I hadn't insisted, I would never have received my package...3 emails and 2 calls for them to send it to me while the money was already taken.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2016
The product does not match my order but quick reaction from customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/10/2016
Site identical to other sites
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Response from Chapellerie Traclet
hello,
thank you for your comment.
What are you waiting for, or what can we do more to better satisfy you?
Best regards
Traclet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/10/2016
Not enough images and product descriptions (dimensions, size, etc.)
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Response from Chapellerie Traclet
Hello, Here is the link on our site along with the noted information. For the description, there is the composition, the sizes of the cap hat, as well as its visor length. Then for other images, it is true that we could add more even if there are some on the other colors that are also visible on the product sheet and which are images of worn products. If you need more information, please let us know which ones to help us improve. http://www.chapellerie-traclet.com/fr/bonnet/1853-bonnet-casquette-tribe-noir.html?search_query=tribe+noir&results=1 Text visible on the product sheet: Tribe black cap hat Hat with visor for men and women 100% acrylic. This cool style comes from a successful blend between the Army cap and the hat. Combining both the design of the hat and the visor of the cap. Very nice cap hat in the shape of a cube covering the neck and ears. Quality of the cap hat Size unique either 55-59 cm Composition: 100% polyacrylic Visor of 4.5 cm Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/10/2016
the item is beautiful. but big mistake, size 53 is only 51 cm. I have to return it for a larger one.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2016
more than 2 weeks delay
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/10/2016
No additional reviews
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/10/2016
The hat itself is very nice. However, the lining at the forehead poses a real problem with sweating.
Can I order a black 'head reducer' for €9.45, exempting me from the shipping fee of €4.10?
Thank you in advance for your understanding.
Looking forward to your response,
Paul Romier
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2016
Good first experience...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/09/2016
I ordered a hat size 58 and received size 62. 10€ for the return.... the hat is also clearly labeled made in China which I did not see when purchasing it.
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Response from Chapellerie Traclet
Hello, You did indeed order a size 58 cm Brixton hat, the size indicated on the manufacturer's label is indeed 58 cm. We verified with the confirmer during your return and the measured size is 59 cm. In no case is the size received a size 62 cm. Therefore, we have sent back the product in size 56 cm which is the size below at Brixton. Furthermore, you indicate that the hat is made in China. This information is clearly indicated on the product sheet. Country of manufacture: China http://www.chapellerie-traclet.com/fr/chapeau-fedora/5999-chapeau-fedora-nelson-marron.html Best regards, Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/09/2016
Twice a few years apart that I place an order. Each time it is too small! And yet I buy quite a few hats and caps so I know my size well. Okay, they take back the products but the return costs are at our expense. I don't think I will order again. However, they have a lot of choices apart from that!
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Response from Chapellerie Traclet
hello,
We have taken your comment into account.
However, the only previous order dates back to 2012 and on this order of a Justin hat; we have no sign of return.
What size do you wear? the ordered products are sizes S/M or 54/57 cm.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2016
The sorting system is random . . .
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/08/2016
At first glance, the hat is very nice but the stitching inside is undone which means there are threads hanging from the hat... I cannot return it, I am going on vacation and I need a head covering....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2016
Attention, delivery to my billing address and not to the delivery address as specified during my order. Bug on the site?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2016
the characteristics are not highlighted
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/08/2016
If you live outside of France, do not write your details in the local language, only in French, you could wait a long time otherwise!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2016
Site not updated!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2016
It's a shame that I paid for the shipping out of my own pocket and the package didn't arrive at my home, even though I called you to report that my last order amounted to over €100 but since I have a credit note you couldn't manage it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/08/2016
See below
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/08/2016
Commercial and accommodating, attentive (customer service by phone)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2016
The site works poorly from a mobile phone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2016
Easy to use. The sending of the order and delivery is slow.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2016
The color did not match what was seen on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2016
Positive phone contact, very good packaging, superb hat. A downside: the stitching of the headband made by the hat shop (Gambler Panama hat) is not suitable; consequences: headband that comes off and does not offer a harmonious line; need to have it fixed by a professional.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/07/2016
The hat arrived later than expected on July 23 instead of the 15th. It almost became too late because I was leaving for vacation that day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2016
Product defect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/07/2016
The hat I received has creases all around it which does not look nice and even less finished........very disappointed with the item as it is not very presentable, a quality control would be welcome
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/06/2016
Hello
Yes, we are sorry but we had sent you a message to inform you to provide the address in French because unfortunately our site manages foreign languages but not the postal system or DPD.
We are sorry.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/07/2016
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/07/2016
Site that offers a wide choice of products, but is unclear and not very flexible to use.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/07/2016
The hat I received is not the one I ordered and the feather they sent me is not the right one either.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/07/2016
The shipping is fast, but I find it a shame that you have to pay 4€ for a simple box in addition to the shipping costs... Especially when returning an order that is not correct, I paid 4€ + 6.80€ for the first order, then 6.90€ for the return, then again 4€ + 6€ for the new order. The return or the second shipment could be free for a purchase at such a high price... I certainly will not order from this site again.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/07/2016
Information a bit random
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/04/2016
This is the third time I write messages of dissatisfaction but they are refused!!!! Next time I will give 5 stars with a negative review if that’s better! I am not satisfied because the purchased product does not match the photo, so the site does not satisfy me!!! Do not ask for my opinion if it is to refuse it! 10 euros credit does not help me at all, you sell hats and I don’t need them that often!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/06/2016
Several months to obtain a specific hat without any news. Upon arrival, I have a hat that is too big which is clearly not the one I ordered.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2016
Products meet my expectations, however I find the shipping price a bit expensive.
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