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Rating: 3 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
delay in delivery
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A
Rating: 3 out of 5
I had to send several messages before getting satisfaction
delivery time abnormally long
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delivery time abnormally long
A
Rating: 3 out of 5
good site
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A
Rating: 2 out of 5
Size error
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A
Rating: 1 out of 5
delivery service "triple zero", ordered on June 24 and delivered on July 8 after two follow-ups from me, very disappointed, I will not order from you again, Mr. Patruno.
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A
Rating: 3 out of 5
Unfinished wood, therefore rough on one of the edges of the enlarger.
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A
Rating: 3 out of 5
Good
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A
Rating: 2 out of 5
Very slow delivery, took two weeks.
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A
Rating: 2 out of 5
The delivery time is confusing
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A
Rating: 3 out of 5
Delay in delivery, poor tracking
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A
Rating: 3 out of 5
Delivery times a bit long.
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A
Rating: 2 out of 5
does not respect the requested size
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A
Rating: 3 out of 5
In my opinion, certain models like the sailor caps, for example, are not well cut and fit either too large or too small compared to a size that does not change for me since I am bald... One cannot spend their time on package invoices and returns. Until now, I had not had any issues with Traclet and I used to go there willingly; now I hesitate. The black sailor cap that I bought recently is quite happy to meet my ears to stop its irresistible descent towards my eyes.
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A
Rating: 3 out of 5
Very good when the product is in stock. Efficiency, speed, quality of packaging. However, if the product is not in stock, I doubt that the information on availability is effective, so I found myself forced to order the unavailable product in my size from a competing site
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A
Rating: 3 out of 5
pleasant site
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A
Rating: 2 out of 5
The order paid in December was sent twice but not received until the end of February. Completely torn box, poor packaging.
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A
Rating: 3 out of 5
Good site
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A
Rating: 3 out of 5
good presentation
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A
Rating: 3 out of 5
The site is not bad
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A
Rating: 3 out of 5
order processed quickly
very clear site
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very clear site
A
Rating: 1 out of 5
Incorrect hat size.
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A
Rating: 3 out of 5
Well-made site but it would be good to always note the country of manufacture on the product technical sheet. As a holder of several hats, I was able to compare the 'made in China' with other manufacturing origins and the difference in quality is really significant... the finish, the seams, and the shaping of the hat are rarely up to par. Too bad.
Best regards.
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Best regards.
A
Rating: 1 out of 5
I still haven't received my order (beginning of August 2014) and no one seems to care.
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A
Rating: 3 out of 5
Good for the delivery time, and handling of the order. A small downside when I received the package and saw the price of the hat, I expected a different quality of packaging and presentation because I had to clean the hat which was filled with small cardboard particles and lint. A small cover would have been appropriate.
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A
Rating: 3 out of 5
The site is not always easy to use. I preferred the old one, even if it was less elegant.
The details of the proposed items are insufficient, sometimes incoherent.
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The details of the proposed items are insufficient, sometimes incoherent.
A
Rating: 1 out of 5
N does not accept unfavorable criticism of some of their products.
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A
Rating: 3 out of 5
the site is not bad. I had made a mistake on the size and the Traclet company changed it for me quickly and without any problem.
Good on negotiation, on delivery but the product disappoints me
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Good on negotiation, on delivery but the product disappoints me
A
Rating: 3 out of 5
Good store, very difficult products to find elsewhere. No issues during the order. However, the sizes do not necessarily match.
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A
Rating: 3 out of 5
the site is quite good.
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A
Rating: 3 out of 5
delivery deadline not respected
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A
Rating: 1 out of 5
not happy!
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A
Rating: 3 out of 5
average service
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A
Rating: 2 out of 5
Delivery date not well indicated. The quality of the product image could be better.
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Rating: 3 out of 5
good
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A
Rating: 3 out of 5
average
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A
Rating: 3 out of 5
lack of details
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A
Rating: 1 out of 5
unfortunately, the cap I bought does not fit me despite the correctly measured head circumference. I will not buy hats online again, I think you need to try them on first.
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A
Rating: 3 out of 5
Good, choice but many out of stock
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Rating: 3 out of 5
average
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