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Rating: 3 out of 5
The site is not very clear for finding what you are looking for
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
User-friendly, and responsive in delivery.
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A
Rating: 3 out of 5
I was very satisfied with the quality of the cap you sent me. However, I had asked for size 57 and received size 56 so it is difficult to wear and very tight. This makes me not very happy.
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A
Rating: 3 out of 5
In improvement: appears easier to use
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A
Rating: 2 out of 5
I was disappointed due to a sizing issue with a cap that was incorrect. The S was 56cm when it should have been 54. After 3 returns and €18 in shipping fees, I finally have the right size, but the cap received is stained. I'm throwing in the towel... With the return fees, the cap cost me very dearly!
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A
Rating: 3 out of 5
Site evaluation correct
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A
Rating: 3 out of 5
The site is OK
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A
Rating: 3 out of 5
It is OK
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A
Rating: 3 out of 5
The site needs to be updated more often and maybe also change the overall presentation.
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A
Rating: 3 out of 5
Your items on your site do not seem to exactly match what is seen.
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A
Rating: 3 out of 5
a bit expensive products
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A
Rating: 3 out of 5
I have already answered this question but for the Hatteras caps the length of the visor is not indicated and it's difficult to visually realize, thank you
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A
Rating: 3 out of 5
Well, shipping method to be urgently reviewed!
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A
Rating: 3 out of 5
a bit too condensed
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A
Rating: 3 out of 5
Good presentation overall on the site. Negative point: no label on the cap (too big, not the requested size) and then no origin on another shipment, label added because I had shown my surprise at its absence the first time. continuation below
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A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Some problems with delivery (delay)
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A
Rating: 2 out of 5
Photo not representative of the product
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A
Rating: 2 out of 5
difficult to find the item
hat deformed upon arrival due to poorly placed dome in the package
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hat deformed upon arrival due to poorly placed dome in the package
A
Rating: 3 out of 5
the quality is excellent but it is necessary to check that the size indicated on the hats corresponds well to the real size.
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A
Rating: 1 out of 5
I ordered a large size... and for that, I was told a delay of a week... in fact... it was just unstitched... and if I sew it back, it is too small... So I am very disappointed
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A
Rating: 1 out of 5
I have never been able to wear this hat, way too small for my head: wasted money....
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A
Rating: 3 out of 5
quality products and fast delivery
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