Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello.
Regarding a non-conformity, I had to deal with customer service who denied the facts and treated me like a fool. A great example of customer relations! He clearly had not attended business school. Too bad because the products seem to be of quality.
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Response from Chapellerie Traclet
Hello,
Sorry, but we sent you the elements showing that the size was compliant.
However, we did not receive a photo from you.
We are not perfect, but we have been trying to move forward since 1880 and respond to everyone with mutual respect.
Best regards.
The chapellerie-traclet team
A
Alexandre C.
Rating: 1 out of 5
following a purchase from 17/11/2025
no delivery
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have encountered problems with the delivery of your order. Your experience is important to us, and we would like to understand what happened in order to assist you better.
Indeed, according to the chronopost tracking, the package was delivered on November 18
https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XN092443719FR&langue=fr_FR
Best regards.
The chapellerie-traclet team
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
J
Jean Claude M.
Rating: 3 out of 5
following a purchase from 29/10/2025
long delivery times
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Abel B.
Rating: 3 out of 5
following a purchase from 16/11/2025
I thought the model was warmer and a little thicker for the price
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Marie-Claire L.
Rating: 3 out of 5
following a purchase from 15/11/2025
The site lacks information about the product. How should it be maintained? Washable or not? Etc...
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Daniel L.
Rating: 3 out of 5
following a purchase from 11/11/2025
slight distribution
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Jerome M.
Rating: 1 out of 5
following a purchase from 16/11/2025
The purchased hat is made of hard plastic covered with I don't know what like felt, almost 100 euros, it's outrageous, nothing to do with a low-quality hat in general.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
J
Jérôme D.
Rating: 2 out of 5
following a purchase from 14/11/2025
Cap received of poor quality, made in China, poorly sewn. It is not worth the price paid, I am really disappointed.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the cap does not meet your expectations and that you encountered quality issues.
The information about the production location of this cap at 23 euros is clearly noted on the product sheet.
https://www.chapellerie-traclet.com/ecrire/index.php/sell/catalog/products/4658?_token=cKyL_GmSwYYhZ3mY2yDet8l1629wTTNGGHR1JCd8bDM
As for the quality, yes it is not at all the same as we have in Italian, French or Irish manufacturing.
We cannot have the same quality of fabric with different prices.
If this model does not suit you, it is of course possible to exchange it.
Remaining at your disposal
Best regards.
The chapellerie-traclet team
A
Annick T.
Rating: 1 out of 5
following a purchase from 03/11/2025
Not at all satisfied with my order. I requested an exchange for another color. But this beanie, once received, was not the one ordered. Moreover, I had to pay an additional 5 euros for this exchange. In conclusion, this beanie costs me 36 euros for a beanie that I will never wear.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your satisfaction is paramount to us, and we understand your frustration regarding the exchange and the product received.
Please send us a photo of the received model at [email protected] and we will proceed to send the correct model.
Remaining at your disposal.
Best regards.
The chapellerie-traclet team
P
Peter N.
Rating: 3 out of 5
following a purchase from 12/11/2025
sadly my delivery packaging was water contaminated and damaged has had to be returned
I found the hat to be very flimsy and not to my liking thankq
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Nicolas D.
Rating: 2 out of 5
following a purchase from 11/11/2025
The cap is not very fine and the fabric is not of good quality
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
We have been making this work cap for several industrial companies for over 50 years.
What are the fabric issues encountered as this met the demand of our industrial companies.
If you want another quality of fabric, we do have other models in thicker or thinner fabric.
Remaining at your disposal to better understand your expectations for this work cap.
Best regards.
The chapellerie-traclet team
A
Adrien A.
Rating: 2 out of 5
following a purchase from 26/10/2025
Not good
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that your experience did not meet your expectations. Your feedback is valuable and will help us improve our services. Please feel free to contact us directly to tell us the issue encountered with your order.
Best regards.
The chapellerie-traclet team
N
Nicolas S.
Rating: 3 out of 5
following a purchase from 10/11/2025
Good navigation on the site.
I followed the advice to choose the size of my head circumference, but upon receipt, the product turned out to be too big... I requested a refund, I am disappointed.
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Pierre C.
Rating: 2 out of 5
following a purchase from 09/11/2025
Meh received with pilling a bit disappointed grrr
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your hat arrived with imperfections. Your satisfaction is essential to us and we thank you for your feedback.
At what level do you have pilling?
You can send us a photo at [email protected]
Best regards.
The chapellerie-traclet team
E
Eric R.
Rating: 3 out of 5
following a purchase from 08/11/2025
My beret arrived damaged.
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Patrice P.
Rating: 2 out of 5
following a purchase from 26/10/2025
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
P
Pascal R.
Rating: 3 out of 5
following a purchase from 30/10/2025
-
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion. We appreciate every feedback, whether positive or mixed, as it helps us improve our services and products. Please feel free to share your suggestions or questions, we are here to listen.
Best regards.
The chapellerie-traclet team
Y
Younes O.
Rating: 1 out of 5
following a purchase from 01/11/2025
I have not received my order
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
R
Roland V.
Rating: 1 out of 5
following a purchase from 04/11/2025
Article totally different from the one received in 2023
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
C
Carole E.
Rating: 3 out of 5
following a purchase from 02/11/2025
Delivered quickly. I chose a 'French' site but the hat is made in China. A bit disappointed.
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Pascale P.
Rating: 3 out of 5
following a purchase from 21/10/2025
Good quality beret, as described. But longer delay than expected.
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Frederic M.
Rating: 3 out of 5
following a purchase from 30/10/2025
Very busy!
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Luc M.
Rating: 3 out of 5
following a purchase from 26/10/2025
Hello, I think, perhaps wrongly, that the stitching connecting the cap to the visor looks a bit DIY and is not hidden, for example, by a ribbon.
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Gontran B.
Rating: 1 out of 5
following a purchase from 26/10/2025
Cap too small, unusable.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
M
Monique D.
Rating: 1 out of 5
following a purchase from 13/10/2025
Order not received
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Chantal B.
Rating: 2 out of 5
following a purchase from 10/10/2025
hat that does not suit me but it's a subjective opinion, the hat has a nice line, I would have liked more flexibility at the head
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Response from Chapellerie Traclet
Hello,
Thank you for sharing your opinion. We understand that comfort and flexibility are important criteria when choosing a hat. Your feedback is valuable and we hope you find a model that suits you perfectly.
Otherwise, we have this model with a large band for thicker and more adjustable around the head; in a slightly thicker felt.
https://www.chapellerie-traclet.com/fr/chapeaux-automne-hiver/21143-chapeau-fedora-a-bord-large-the-author-noir-jaxon-james.html?SubmitCurrency=1&id_currency=1
Best regards.
Traclet Sébastien
H
Herizo R.
Rating: 3 out of 5
following a purchase from 10/10/2025
Until today, I have not yet received my order!!!
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Charly S.
Rating: 3 out of 5
following a purchase from 13/10/2025
Very nice product but a cruel lack of wrapping on the packaging.
The gift seems ordinary despite the quality.
Too bad
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Christian L.
Rating: 3 out of 5
following a purchase from 11/10/2025
The hat is very nice except that it is a bit too big for a size M.
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Miridjian S.
Rating: 1 out of 5
following a purchase from 08/10/2025
Disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable to us and we would like to better understand your concerns. Do not hesitate to let us know the issues encountered with the beanie and the areas for improvement to see if we have a model already in our collection that gives you better satisfaction or if this model can be improved with your remarks.
Remaining at your disposal.
Best regards.
TRACLET
F
Frederic J.
Rating: 1 out of 5
following a purchase from 17/09/2025
Relationship rather complicated and to this day, I still have not received my return.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we would like to better understand the situation related to your return. According to the last return tracking 6a04151332072 for size 58 cm, the hat was received on October 9th.
When did you return this hat for a second exchange?
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
P
Phil C.
Rating: 2 out of 5
following a purchase from 06/10/2025
Disappointed that the decorative cord is too long
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to learn that the decorative cord does not meet your expectations.
The cord is adjustable by sliding it to set it. If needed, please send us an email at [email protected]
Remaining at your disposal
Best regards.
Traclet Sébastien
M
Mehdi C.
Rating: 3 out of 5
following a purchase from 01/10/2025
Very good site that I recommend.
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Guy L.
Rating: 2 out of 5
following a purchase from 30/09/2025
not the easiest, especially when you are 76 years old and not very good with computers a simple phone call would be better but I think that's not really in fashion today???!!!
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Jean Marie D.
Rating: 2 out of 5
following a purchase from 28/09/2025
the engraving is very coarse and incomplete.
I find the price high for what it is.
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Pierre Claude M.
Rating: 1 out of 5
following a purchase from 26/09/2025
I ordered a navy blue sailor cap, the order confirmation states navy blue, the delivery note states navy blue, but the cap is white!
I paid €30 for express delivery, for a cap that is also worth €30 but is not the right one.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you received a cap that does not match your order.
Please excuse us for this error.
Thank you for sending us a photo at [email protected]
We will send the correct color as soon as tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
G
Guillaume S.
Rating: 2 out of 5
following a purchase from 25/09/2025
The photos do not necessarily correspond to the hat models and the description of the model is incorrect.
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your feedback. We are sorry to learn that the photos and descriptions did not meet your expectations. Your opinion is valuable and helps us constantly improve our services. Please feel free to contact us for any questions or clarifications.
For the Borsalino hat, we forgot to correct part of our text indicating that this model no longer has a lining but a simple classic grosgrain without inner leather.
The information was indicated in the text about
About the Borsalino blues brothers hat
Composition: 100% felt hair
Brim width: approx. 5 cm
Crown height: approx. 10 cm
Handmade in Italy
Without inner lining
Best regards.
Traclet
M
Michèle F.
Rating: 3 out of 5
following a purchase from 14/09/2025
I was very disappointed with the Creusois hat whose felt is uncomfortable to wear as well as the paid return policy. The Creusois hat does not protect from the sun (the eyes) and it is very uncomfortable because I have ophthalmic migraines as soon as the sky is too bright or the sun shines. Too bad! I would have liked to exchange it but too many costs: return, shipping for reshipment, exchange shipping.
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Gi Z.
Rating: 1 out of 5
following a purchase from 05/08/2025
The hat came late and destroyed, damaged, I waited nearly 2 months for the hat and when finally arrived it came damaged.
Never going to buy again from you
Thanks
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your order arrived in poor condition and that this situation has caused such frustration. Your experience is very important to us, and we would like to discuss it further to understand what may have happened and find a solution. When the hat was sent, it was in accordance with the photos and the ribbon was correctly placed.
As indicated by email, please follow the procedure to proceed with its exchange. Do not hesitate to contact us directly.
Best regards.
The chapellerie-traclet.com team
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