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Rating: 3 out of 5
ordered at the end of July, received at the beginning of September: a bit long, maybe the holidays?
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2 and 3 stars
Reset filtersC
Rating: 3 out of 5
This bucket hat made in China is of low quality.
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P
Rating: 1 out of 5
A priori, German manufacturing for the chosen cap (according to the label inside), that was not the purpose of my purchase.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
Thank you for taking the time to share your opinion.
However, the information about the place of production is noted on the product sheet
https://www.chapellerie-traclet.com/fr/casquette/22309-casquette-baseball-massimo-coton-beige-traclet.html#/taille-taille_unique
The brand that is at the origin is a German brand but made in China as indicated on the product sheet.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
C
Rating: 2 out of 5
Disappointed by the color, the olive green is actually more brownish. The problem with ordering online, the colors of the photos are not faithful. I also thought the material would be a bit thicker. As a result, the rounded shape on top looks
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Response from Chapellerie Traclet
Hello,
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien
We thank you for sharing your opinion and we understand your disappointment regarding the color and texture of your cap. The variations between the photos and the actual products can sometimes be misleading. We take your feedback into consideration to improve our services.
For this felt bomb cap, the color is in loden color which is not olive green.
For the quality of the felt, we have all qualities as on this model we have this model at 26 euros but models in waterproof wool felt at 55 euros and a model in rabbit fur at 210 euros.
The quality of felt being very different.
Remaining at your disposal to find a solution.
Best regards
Traclet Sébastien
M
Rating: 3 out of 5
It would also be appropriate to show the label regarding the cleaning of the product.
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C
Rating: 1 out of 5
The received hat is of poor quality.
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
D
Rating: 1 out of 5
Package not received!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
S
Rating: 3 out of 5
I don't think it's very good quality. And, the order was not sent for almost 3 weeks.
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C
Rating: 2 out of 5
Order not received
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
We are truly sorry to learn that you have not received your package.
A complaint has been made today.
Request No. 250821000001 - Undelivered package - for the package.
The post office should get back to you on the package tracking.
Best regards
Traclet Sébastien
P
Rating: 2 out of 5
Package not received today, the package received in the Colissimo locker was intended for another person. My package was searched for, found, and returned to Toulon, I live in the Vosges... For them, it’s the original shipping address... The previous order was not the right size received... In short, 2 orders, 2 troubles.
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Response from Chapellerie Traclet
Hello, We are sorry to hear that you have encountered problems with your orders. Your experience does not reflect our quality standards, and we understand your frustration. For this order, you indicate that the package was found but not received? We are based in Roanne Loire and you in the Vosges, where does Toulon come from? Finally, if the size of your hat does not fit, it is certainly possible to make an exchange. Remaining at your disposal. Best regards, Traclet
P
Rating: 3 out of 5
Announced color beige while it is almost white.
Displayed size really very small.
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Displayed size really very small.
M
Rating: 3 out of 5
Delivery by Colissimo poorly tracked. The product is 2 sizes larger than the actual head circumference. Actual head circumference = 61, as a precaution I ordered size 60 ... I should have ordered size 59 for the cap to fit well.
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A
Rating: 2 out of 5
It is noted on the site two to three days for delivery. I will receive my package a week after my order... I will not enjoy the hat during my vacation, very disappointed!
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Response from Chapellerie Traclet
Hello, We are sincerely sorry to hear that the delivery of your hat took longer than expected and that this impacted your vacation. Your disappointment is understandable, and we apologize for this delay beyond our control. The order was placed on the evening of the 12th and it was shipped on the morning of the 13th under Colissimo tracking and delivered to the relay point on the 16th due to the August 15th holiday in France. We hope you can pick it up on Monday. Best regards, Traclet Sébastien
F
Rating: 1 out of 5
Colissimo, the post office and their pick-up points are not reliable. The package arrived on time but impossible to pick it up. Nothing works at Carrefour Market in Louhans! I am sorry for the Traclet company which seems serious to me. I don't know what to do now to recover this damn package despite my complaint to Colissimo, the Post Office. Incompetents.
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J
Rating: 3 out of 5
Very fast delivery, the product seems to be of good quality but the packaging box is too small, the hat is deformed and looks like nothing, I am disappointed. I am not returning it because I need it and hope to be able to shape it properly. I don't think I will place another order on this site.
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A
Rating: 3 out of 5
I do not yet have my order.
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M
Rating: 3 out of 5
I had to wait three weeks and follow up with the site.
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D
Rating: 2 out of 5
The boater I just received looks nothing like the one received in a previous order. (same product same size) this one is at least one size larger. The straw is very light and is flattened or crushed during manufacturing. The boater is therefore very light and so flexible that it seems ready to break.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience with us. We are sorry to hear that the boater received this year did not match yours from 2015. Your feedback is valuable and will help us improve the consistency of our products. We will pass this information on to Flechet so they can improve their product. If you have any other comments, we will forward them to the brand. Best regards, The Chapellerie Traclet team
T
Rating: 3 out of 5
A bit difficult to find the hat I was looking for.
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C
Rating: 1 out of 5
I still haven't received anything
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
We are sincerely sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we understand how frustrating this can be. We thank you for your patience and are doing everything we can to resolve this issue quickly.
According to the tracking, the package is arriving on Wednesday, July 30 at your pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00292733020
A complaint has been made today, please excuse us for this inconvenience beyond our control.
Best regards,
Traclet
J
Rating: 1 out of 5
Not received yet
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
We are sorry to hear that you have not yet received your order. We understand how frustrating this can be and we thank you for your patience.
The order should arrive at the pickup point on Wednesday
here is the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00858213713
please excuse us for this delay.
Best regards,
Traclet
S
Rating: 3 out of 5
Issues with the size, I followed the guidelines saying to take the larger size and it is too big, I had to return the hat and pay the full return cost, it's not very customer-friendly, I expected to have a return label or a contribution to the return. I am waiting for my hat in the right size, to see if everything is fine.
Best regards
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Best regards
S
Rating: 1 out of 5
I have not received my Panama... the hat was replaced by a book and the merchant doubts my honesty instead of looking into where the malfunction comes from and refunding me
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
We are sorry to hear that your experience did not meet your expectations. Please know that we understand your frustration regarding this regrettable situation and that we take your feedback very seriously.
As indicated, an investigation is underway with DPD and a complaint for theft has been filed.
As proposed, a new shipment following the return of the carrier will be made.
Furthermore, as indicated during our exchanges, we do not have books in our warehouse and working as a family, we do not steal our own merchandise.
This indicates, on the contrary, that we are looking for the malfunction to understand where it comes from and to avoid it happening again.
Finally, according to the photos, the location of the hat is clearly visible, one can see the shape of the crown exactly as we pack them during our shipments.
There is therefore a malfunction that is being verified by the carrier.
Remaining at your disposal.
Best regards,
Traclet
A
Rating: 3 out of 5
Expensive for what it is. It's really low quality. I was thinking of placing another order, I don't think I will now.
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F
Rating: 2 out of 5
Package still not received. Waiting since July 11.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that your order has still not arrived and fully understand your frustration. Your order was placed on July 10 and it also shipped on July 10 under Colissimo tracking 9H00287543047 https://www.laposte.fr/outils/suivre-vos-envois?code=9H00287543047 as shown in the tracking above, the package is currently on a Colissimo platform. A complaint was immediately made after your email indicating this issue and as we just responded to you by email, this complaint has been confirmed by the post office under number 250723024805 and they should provide you with information quickly on the delivery date. Please excuse us for this inconvenience beyond our control. Best regards, Traclet
N
Rating: 1 out of 5
Disappointed I didn't receive the order
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Response from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
J
Rating: 1 out of 5
I just received my hat! Bad surprise: Not the same color, not the same band, not the same interior, nothing to do with the photo on your site. Very unhappy. (Not the same model). Traveller Dundee Felt Loden Hat - Aussie Apparel. Reference: 12804. I doubt it comes from Australia!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
C
Rating: 1 out of 5
The caps received are not at all of the expected quality. I would not recommend.
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Response from Chapellerie Traclet
Hello,
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
We thank you for your feedback and are sorry to hear that the quality of our caps did not meet your expectations. What are the quality issues with the caps received in order to improve their quality?
Indeed, the flat cap has been sold for 10 years in our hat shop in Roanne and to date we have not had such dissatisfaction. And for the caps of the Bards brand, we also sell them in-store at 4 rue de Cadore in Roanne and our customers as well as the children who wear them are satisfied with their quality.
It is therefore very interesting to understand the issues encountered with the caps in order to relay this to our manufacturers.
Best regards,
Traclet
G
Rating: 1 out of 5
Rather fast
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. Your feedback is important to us and helps us to continue improving. If you have any additional suggestions or comments, please feel free to share them.
Best regards,
Traclet
W
Rating: 2 out of 5
The hat was too big. The return process went perfectly. However, the return postage was at my expense at full price. Ideally, the return should be free to ease concerns about sizing. At a minimum, a negotiated rate between Traclet and a carrier that the customer could benefit from. It cost me €12 to try on a hat. That’s too expensive and I will think twice before renewing the experience. Best regards, William
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Response from Chapellerie Traclet
Hello William, Thank you for taking the time to share your experience. We are glad to hear that the return process went well, but we also understand your disappointment regarding the shipping costs. We have been testing a solution for three days to facilitate returns and partially cover return costs. Here is the link for returns now https://returns.itsrever.com/chapellerietraclet?_ga=2.135388404.437982320.1752670002-1355316227.1752670002 Best regards, Traclet Sébastien
S
Rating: 1 out of 5
I strongly advise against it.
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Response from Chapellerie Traclet
Hello,
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
We are truly sorry to learn that your experience with our brand did not meet your expectations. Your feedback is valuable to us.
Could you please let us know the issue you encountered with the Tilley hat you have already received?
Best regards,
Traclet
J
Rating: 3 out of 5
Hello, I noted that my head circumference was 59 cm, the item you delivered me is obviously larger, yet on your site it is noted 58, 59 cm. Regards
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F
Rating: 1 out of 5
Package still not received to this day!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
We are sincerely sorry to learn that your package has still not arrived.
The package was shipped on July 4th under colissimo tracking 6A02817895152
Shipped Armada Levell 04/07/2025 18:04:10
Payment made 04/07/2025 09:34:02
A complaint has been made this morning so that the post can do what is necessary to deliver it to you as soon as possible.
Please excuse us for this delivery delay which is beyond our control.
Best regards,
TRACLET Sebastien
A
Rating: 3 out of 5
Being between 2 sizes, I took the larger size (L) according to your recommendations but I had to return it because it was too big, for size (M).
I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
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I have difficulty reaching you to make the return, impossible to have a contact person at the indicated hours
Best regards
B
Rating: 2 out of 5
Not enough information passed through communications, it lacks a bit of modernity.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your opinion. Can you tell us what type of information was not indicated on the product sheet or on our site so we can add it? Regarding modernity, what type of modernity are you looking for? Product implementation on the site? Best regards, Traclet
G
Rating: 2 out of 5
I bought a beige cap and received taupe.
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Response from Chapellerie Traclet
Hello, Thank you for taking the time to share your experience. We are sorry to hear that the color of the cap did not meet your expectations. Please send us a photo of the cap received with the reference code of the cap to [email protected] We will check with the manufacturer and if necessary we will proceed with its exchange. Best regards, Traclet
G
Rating: 3 out of 5
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
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Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
C
Rating: 3 out of 5
I am disappointed with the US bandana product; it lacks 1 or 2 photos to better visualize the product, as it is not a classic bandana, it is not a square of fabric; it is a fabric already cut, sewn, like a cap.
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F
Rating: 3 out of 5
The site is quite well done.
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D
Rating: 1 out of 5
Delivery one month later than the scheduled date
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet