Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Very happy with this hat, I really like the shape, very neat work, thank you
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Response from Chapellerie Traclet
Hello Michel,
We warmly thank you for your positive feedback. We are delighted to learn that you love your hat and that the careful work satisfies you. Your satisfaction is our greatest reward, and we hope to see you soon in our online store.
Best regards,
The Traclet Hat Team
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Michel B.
Rating: 5 out of 5
following a purchase from 16/07/2026
In accordance with the order and fast delivery
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Response from Chapellerie Traclet
Hello Michel,
We warmly thank you for your positive feedback. We are delighted that your order met your expectations and that the delivery was quick. Your satisfaction is our priority, and we will be very happy to see you again on your next visit.
Best regards,
The Traclet Hat Shop Team
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Lois G.
Rating: 5 out of 5
following a purchase from 14/07/2026
Careful shipping, a bit large but good quality
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Mbembe E.
Rating: 4 out of 5
following a purchase from 15/07/2026
Everything went well.
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Response from Chapellerie Traclet
Hello Mbembe,
We sincerely thank you for your positive feedback. We are delighted to hear that your experience was satisfactory and we hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Shop Team
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Philippe L.
Rating: 5 out of 5
following a purchase from 04/07/2026
In line with my expectations, thank you
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Response from Chapellerie Traclet
Hello Philippe,
We sincerely thank you for your positive feedback. We are delighted to learn that our product met your expectations and we hope to see you soon in our online store for new discoveries.
Best regards,
The Traclet Hat Shop Team
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Phillip S.
Rating: 5 out of 5
following a purchase from 16/07/2026
I am very happy with my purchase. Nice quality hat and good and fast delivery
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Response from Chapellerie Traclet
Hello Phillip,
We sincerely thank you for your positive feedback. We are delighted to hear that you are satisfied with the quality of your hat and our delivery service.
Best regards,
The team at Chapellerie Traclet.
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Stéphane V.
Rating: 5 out of 5
following a purchase from 16/07/2026
Received quickly, very beautiful hat, very well packaged I highly recommend! Thank you!
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Response from Chapellerie Traclet
Hello Stéphane,
Thank you very much for your flattering review! We are delighted that you like your hat and that the delivery was quick. Your recommendation means a lot to us and we hope to see you again soon on our site.
Best regards,
The Traclet Hat Team
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Damien J.
Rating: 5 out of 5
following a purchase from 14/07/2026
Nothing to complain about. The price for the quality
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Response from Chapellerie Traclet
Hello Damien,
We warmly thank you for your positive review. We are delighted that you are satisfied with the quality of our products and their price.
Best regards,
The shop team
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Christiane E.
Rating: 5 out of 5
following a purchase from 13/07/2026
Beautiful and simple and dressed up.
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David B.
Rating: 1 out of 5
following a purchase from 14/07/2026
I received my order unfortunately the bucket hat is way too big even though the site states a size S/M which should have fit my head size...
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Response from Chapellerie Traclet
Hello David,
We are sincerely sorry to hear that the bucket hat you received does not meet your expectations in terms of size. Your satisfaction is important to us, and we would like to invite you to contact us privately to find a suitable solution for your situation.
Thank you for your understanding.
The team at the store
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Natacha G.
Rating: 5 out of 5
following a purchase from 14/07/2026
Very satisfied, quick order…
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Ludovic L.
Rating: 5 out of 5
following a purchase from 14/07/2026
Item identical to the description, quality shipping and all with speed. Thank you
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Pascal A.
Rating: 5 out of 5
following a purchase from 14/07/2026
Very pretty hat in line with my expectations
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Lucien D.
Rating: 5 out of 5
following a purchase from 13/07/2026
Hat well received and well packaged that meets my expectations
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Marc G.
Rating: 5 out of 5
following a purchase from 13/07/2026
Top
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Indaad Alie Adjiet J.
Rating: 5 out of 5
following a purchase from 14/07/2026
Fast, smooth delivery. Beautiful hat. Would order again from Traclet next time.
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Jean-Luc G.
Rating: 5 out of 5
following a purchase from 15/07/2026
perfect service
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Jeannette M.
Rating: 5 out of 5
following a purchase from 11/07/2026
Never disappointed
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Ian B.
Rating: 5 out of 5
following a purchase from 10/07/2026
Very nice linen cap for a child, intended for an adult with a small head. The online store is quite well designed although you need to check the size twice according to the sizes searched in the search engine. The filters are effective in identifying models that might fit. Fast shipping and completely appropriate packaging. No hassle with customs in England. The only downside comes from my own mistake, not having ordered the size I need, as I always have trouble knowing my exact size. I highly recommend Chapellerie Traclet. I will reorder when I am more informed about my head size. Thank you again.
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Bernard A.
Rating: 5 out of 5
following a purchase from 05/07/2026
PERFECT. FOR A VERY ORIGINAL HAT!
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Edouard M.
Rating: 5 out of 5
following a purchase from 11/07/2026
Product as described, attentive and responsive staff. I recommend
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Christophe V.
Rating: 5 out of 5
following a purchase from 12/07/2026
Quality product as per description. Careful shipping within the announced deadlines.
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Ngoc Thach N.
Rating: 5 out of 5
following a purchase from 12/07/2026
Nice purchase on a very practical site for choice. Impeccable service
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Anne B.
Rating: 5 out of 5
following a purchase from 12/07/2026
Perfect! I needed my superb hat quickly. Everything went very well, the package arrived on time. I do not regret my purchase, the quality is very nice. I recommend
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Erwan D.
Rating: 5 out of 5
following a purchase from 12/07/2026
Package received as agreed. The hat fits me like a glove. Thank you.
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Jocelyn L.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very satisfied.
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Waldina A.
Rating: 5 out of 5
following a purchase from 12/07/2026
Very beautiful thank you
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Christelle T.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very nice shape. As for the color, I was afraid it would be a turquoise blue, but in fact, it is really the blue I was looking for.
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Anne T.
Rating: 4 out of 5
following a purchase from 12/07/2026
Too bad some products are not as they are supposed to be made in France
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Jean-Philippepa P.
Rating: 5 out of 5
following a purchase from 12/07/2026
Perfect very beautiful hats conforming to the descriptions
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Mathieu M.
Rating: 5 out of 5
following a purchase from 12/07/2026
Nothing to say. Fast, careful, conforms.
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Dominique L.
Rating: 5 out of 5
following a purchase from 12/07/2026
Quality hat, correct size. Happy with my purchase
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Benoit H.
Rating: 5 out of 5
following a purchase from 09/07/2026
Of choice and a very responsive customer service.
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Paul S.
Rating: 5 out of 5
following a purchase from 13/07/2026
Good product
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Sandra S.
Rating: 5 out of 5
following a purchase from 11/07/2026
Great selection, easy to order and fast delivery. Highly recommend them.
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Rose-Méry C.
Rating: 5 out of 5
following a purchase from 11/07/2026
Excellent
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David L.
Rating: 5 out of 5
following a purchase from 10/07/2026
Product conforms to the description, fast shipping, nothing to report on that side. Only the carrier needs to be reviewed...
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Cyrille H.
Rating: 1 out of 5
following a purchase from 29/06/2026
Exchange not received after 3 weeks and no news. This is not customer service!
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Response from Chapellerie Traclet
Hello Cyrille,
We understand your disappointment and we are sorry for this situation.
An email was sent to you indicating size M in stock and that we were waiting for it from Stetson.
Did you not receive it?
Best regards,
The boutique team.
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S T.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very satisfied with our purchases!
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Response from Chapellerie Traclet
Hello S.,
We warmly thank you for your positive feedback. We are delighted to hear that you are very satisfied with your purchases. This encourages us to continue offering you the best.
Best regards,
The Traclet Hat Shop Team
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Joseph K.
Rating: 1 out of 5
following a purchase from 06/07/2026
When I received my package and opened it, the panama hat was sitting on an angle in the box with a small amount of packing material on top of it. The brim was warped from the pressure. The Deadman's hat was underneath the panama and also was sparsely protected with packing material. There were two cardboard hat rings in the box.... thrown on top of the two hats and useless for protective purposes. The packing material consisted of some tissue paper and some plastic bags. The box was much too large for the contents.
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Response from Chapellerie Traclet
Hello Joseph,
Thank you for your detailed feedback regarding the receipt of your package. We are sincerely sorry to learn that the packaging did not meet your expectations and we understand your disappointment. We invite you to contact us directly so that we can discuss your situation and find a solution together.
Best regards,
The boutique team
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