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Rating: 5 out of 5
5 stars
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
Very good shop with a wide range of quality hats. I appreciate the search by hat shape and the very detailed descriptions of the products. It's hard not to find your headgear in this shop.
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R
Rating: 5 out of 5
Fast delivery, package opened upon arrival, but complete.
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M
Rating: 5 out of 5
Damaged box
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A
Rating: 5 out of 5
clarity of the site, accuracy of information, speed of services
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M
Rating: 5 out of 5
The beret arrived quickly, excellent price and quality. I will definitely recommend.
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M
Rating: 5 out of 5
Clear site. The selection criteria for items could be more precise given the range of choices.
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P
Rating: 5 out of 5
Very nice hat, perfect finish. Indeed, it runs large, and the recommendation to choose one size down should be followed. Extremely fast delivery. Once again, Maison Traclet justifies its reputation.
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F
Rating: 5 out of 5
Order arrived within the announced deadlines on the site, well protected and compliant. I am very satisfied. Company attentive to the customer and efficient.
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M
Rating: 5 out of 5
excellent...!!!!
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G
Rating: 4 out of 5
satisfied
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P
Rating: 4 out of 5
Long reception time but due to the supplier.. it would have been nice to inform the customer
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E
Rating: 4 out of 5
Very good, nothing to complain about
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M
Rating: 5 out of 5
Very fast delivery and compliant with the order. Very satisfied with the received accessories.
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Y
Rating: 5 out of 5
The proposed choice is enormous, and the prices are very competitive. Moreover, the quality of the products I bought is up to par. In short, everything is perfect!
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J
Rating: 5 out of 5
A bit expensive compared to the agricultural show, good quality.
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P
Rating: 5 out of 5
Quality of the purchased product is in accordance with the description. Fast delivery times. I am completely satisfied.
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J
Rating: 1 out of 5
I received my crochet gloves
They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
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They already had holes before I put them on!!!! On the knuckles. Impossible to wear them.
Response from Chapellerie Traclet
Hello,
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
Thank you for sharing your experience. We are sorry to learn that your crochet gloves were already damaged upon receipt. Your feedback is valuable and will allow us to improve the quality of our products.
Please send us a photo at [email protected]
We will proceed to send a new pair.
We hope you will give us another chance in the future.
Best regards,
Traclet Sébastien
K
Rating: 5 out of 5
Well worth 5 stars, I’ll give it 6!
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C
Rating: 5 out of 5
My product arrived well, without any problem. Unfortunately, I have to request an exchange because the cap is too big. I am sure the process will go smoothly.
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T
Rating: 5 out of 5
The choice of items on the site is simple and the delivery is fast and very satisfactory.
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M
Rating: 4 out of 5
Good choice and good service. A bit capricious site. I would have liked to know that my Tacoma Hatland hat was rigid and not soft. Fast and careful delivery. Efficient and understanding after-sales service.
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D
Rating: 5 out of 5
Nothing to say, everything is correct, pros. Product compliant, fast shipping, very good service. Thank you
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M
Rating: 5 out of 5
The product corresponds to its description, efficient and fast delivery.
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M
Rating: 5 out of 5
Navigation on the site is easy, especially if you know what you want. Top product without surprises. In short, Traclet is to be recommended.
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C
Rating: 5 out of 5
Very fast delivery
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K
Rating: 5 out of 5
Perfect site, fast delivery and quality is there.
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C
Rating: 5 out of 5
Toooop
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S
Rating: 5 out of 5
Nothing to complain about.
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N
Rating: 5 out of 5
Incredibly fast delay: barely 8 days between the order, manufacturing, and delivery! THANK YOU
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D
Rating: 5 out of 5
Magnificent, better than I expected and of quality. Super
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P
Rating: 1 out of 5
not satisfied with the site
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
We are sorry to learn that your experience on our site did not meet your expectations.
Thank you for sharing your impressions with us and we hope to have the opportunity to serve you better in the future.
What are the solutions to improve your satisfaction?
Best regards,
Traclet Sébastien
D
Rating: 5 out of 5
Very good quality items, for a head circumference of 55.5 cm I took size 56 as indicated on the chart. Perfect. Delivery, one day early. Package in very good condition. Nothing to complain about. Thank you.
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J
Rating: 5 out of 5
very fast delivery impeccable very well wrapped and protected
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R
Rating: 5 out of 5
Huge choice, fast and efficient, it's perfect!
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F
Rating: 4 out of 5
I am satisfied with the hat although the delivery was unusually long (more than 2 months)
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J
Rating: 5 out of 5
Very good
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B
Rating: 5 out of 5
Delivery on time!
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R
Rating: 5 out of 5
Product meets my expectations.
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H
Rating: 5 out of 5
Delivery was compliant and very fast
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