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Rating: 5 out of 5
Package received well despite a delivery delay!
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
Fast delivery of products that meet expectations
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M
Rating: 5 out of 5
Everything went very well!
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F
Rating: 5 out of 5
My delivery corresponds exactly to my order. I am delighted
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G
Rating: 1 out of 5
I did not receive an acknowledgment of receipt of my order. I sent a complaint email, without success. The site is poorly designed, you cannot verify your order before payment.
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
Thank you for taking the time to share your experience.
We are sorry to learn that you did not receive an acknowledgment of receipt of your order:
sending of order confirmation email and order tracking
Shipped Shipped Armada Levell 19/03/2025 18:02:38
Payment made 18/03/2025 21:10:02
Neither our response to our message:
Sending your message and our message
Date and time of your sending - 19/03/2025 - 07:48
Date of response from our part Sébastien TRACLET - 19/03/2025 - 08:52
This does not meet our quality standards.
We take your feedback on the ergonomics of our site very seriously, and we are constantly working to improve our customers' experience.
Your satisfaction is at the heart of our concerns.
Best regards,
Traclet Sebastien
G
Rating: 5 out of 5
Perfect. Quality and service
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B
Rating: 5 out of 5
Product matching the description.
Not disappointed
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Not disappointed
S
Rating: 5 out of 5
Quality product, delivered quickly and carefully packaged
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C
Rating: 5 out of 5
Very good customer service, who does not hesitate to get involved if Colissimo is struggling!
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Response from Chapellerie Traclet
Hello,
Thank you very much for your warm feedback! We are delighted to learn that our customer service was able to meet your expectations, even when Colissimo faced difficulties. Your satisfaction is our priority, and your comment encourages us to always do our best to support our customers.
Best regards,
Traclet Sébastien
Thank you very much for your warm feedback! We are delighted to learn that our customer service was able to meet your expectations, even when Colissimo faced difficulties. Your satisfaction is our priority, and your comment encourages us to always do our best to support our customers.
Best regards,
Traclet Sébastien
P
Rating: 5 out of 5
The site offers a wide range of quality products.
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D
Rating: 5 out of 5
I am very satisfied.
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C
Rating: 5 out of 5
Possibility to request custom-made products
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M
Rating: 5 out of 5
A 20/20....!!!
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A
Rating: 5 out of 5
Very nice realization. Thank you.
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S
Rating: 5 out of 5
Impeccable service.
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J
Rating: 5 out of 5
Very satisfied with the hat brush.
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T
Rating: 5 out of 5
Well, that's cool and very happy with the hat
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J
Rating: 5 out of 5
Order perfectly matching my expectations
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N
Rating: 5 out of 5
Will be buying from this company again, great customer service!
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G
Rating: 5 out of 5
Easy order - fast and impeccable delivery
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B
Rating: 4 out of 5
A bit tight in size but very good product
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
Thank you for your feedback! We are delighted to hear that you appreciate the quality of our product. We also understand that the size may sometimes not fit perfectly, and we take your comments into consideration to continue improving our offerings. Please feel free to explore our sizing tips on our site to ensure an optimal fit for your future purchases.
Best regards
Traclet sebastien
S
Rating: 5 out of 5
Fast and careful shipping, very good communication. I recommend!
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P
Rating: 5 out of 5
Nothing to report!
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J
Rating: 5 out of 5
Very good, I love your products and they are of quality
And I am pleasantly styled with your hats
So HATS TO YOU
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And I am pleasantly styled with your hats
So HATS TO YOU
P
Rating: 5 out of 5
Very good product
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J
Rating: 5 out of 5
Reliability in the order and the product; speed in delivery
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S
Rating: 5 out of 5
Very good. Beautiful quality and perfect size. Very fast shipping. I recommend.
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E
Rating: 5 out of 5
I am very satisfied with this melon hat, I find it of very good quality, a lot of charm.
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R
Rating: 5 out of 5
Thank you for the hat, I will come back later to buy another, good continuation.
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P
Rating: 5 out of 5
Excellent supplier: very fast delivery time, items conform to the photos and description.
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J
Rating: 4 out of 5
as expected
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Response from Chapellerie Traclet
Hello,
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
Thank you for your positive feedback! We are delighted that your experience met your expectations. Your satisfaction is our priority, and your comments help us to continuously improve. We hope to see you soon on our site to discover our new collections!
Best regards,
TRACLET Sébastien
J
Rating: 4 out of 5
There should be a larger selection of nightcaps
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S
Rating: 5 out of 5
Everything is perfect.
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A
Rating: 5 out of 5
Excellent
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Response from Chapellerie Traclet
Hello,
Thank you very much for your warm review and your perfect score of 5/5! We are delighted to learn that our service and products have met your expectations. Your satisfaction is our priority and we will continue to work hard to maintain this level of excellence.
Best regards,
Traclet sebastien
Thank you very much for your warm review and your perfect score of 5/5! We are delighted to learn that our service and products have met your expectations. Your satisfaction is our priority and we will continue to work hard to maintain this level of excellence.
Best regards,
Traclet sebastien
S
Rating: 5 out of 5
The site is easy to use, quick in the search. The payment is secure and there is a wide choice for delivery. The delivery is super efficient. The packaging is very secure. The product arrived perfect with a little surprise inside. That's very nice.
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Response from Chapellerie Traclet
Hello,
Thank you very much for your warm feedback!
We are delighted to learn that you found our site easy to use and that the delivery met your expectations.
It is always a pleasure to add a little surprise for our customers, and we appreciate your kindness in highlighting it.
Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
Traclet sebastien
Thank you very much for your warm feedback!
We are delighted to learn that you found our site easy to use and that the delivery met your expectations.
It is always a pleasure to add a little surprise for our customers, and we appreciate your kindness in highlighting it.
Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
Traclet sebastien
G
Rating: 5 out of 5
In accordance with the description, delivery on time, nothing negative to report
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P
Rating: 5 out of 5
Precise
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P
Rating: 5 out of 5
Fast delivery. Very well packaged. Item that corresponds to my order and very good product.
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Response from Chapellerie Traclet
Hello,
We warmly thank you for your positive review! We are delighted to learn that the delivery was fast, that the packaging was appreciated, and that the item perfectly meets your expectations. Your satisfaction is our priority and your feedback encourages us to continue offering quality products.
Best regards,
Traclet sebastien
We warmly thank you for your positive review! We are delighted to learn that the delivery was fast, that the packaging was appreciated, and that the item perfectly meets your expectations. Your satisfaction is our priority and your feedback encourages us to continue offering quality products.
Best regards,
Traclet sebastien
C
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Very satisfied, I made several ordering mistakes and I was refunded very quickly
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