Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Pierre T.

Published on 25/02/2025 à 15h33 following a purchase from 13/02/2025

Easy to place an order. Wide choice of sizes. Delivery made before the expected date. I highly recommend.

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Michel D.

Published on 25/02/2025 à 08h07 following a purchase from 02/02/2025

nothing to say
best regards

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Yann D.

Published on 24/02/2025 à 22h50 following a purchase from 18/02/2025

Easy navigation, easily reachable and friendly interlocutors

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Irena C.

Published on 24/02/2025 à 20h50 following a purchase from 18/02/2025

Light in real straw, the size is correct, very careful packaging.

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Patricia D.

Published on 24/02/2025 à 20h05 following a purchase from 15/02/2025

Perfect

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Moisés A.

Published on 24/02/2025 à 15h06 following a purchase from 16/02/2025

Everything is very good. Excellent Stetson!!

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Pascal C.

Published on 24/02/2025 à 13h45 following a purchase from 23/12/2024

The announced delivery time was not respected

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Daniel V.

Published on 24/02/2025 à 12h10 following a purchase from 18/02/2025

No issues. Easy access

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Denis D.

Published on 24/02/2025 à 10h27 following a purchase from 06/02/2025

Easy access site, relatively fast delivery depending on availability. Average quality item, the inner band of the cap was detached at the junction of the two ends and the final stitching was poorly finished.

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Veronique F.

Published on 23/02/2025 à 21h13 following a purchase from 03/02/2025

very good.

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Jean B.

Published on 23/02/2025 à 21h07 following a purchase from 16/02/2025

always perfect in every way

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Marc V.

Published on 23/02/2025 à 20h24 following a purchase from 19/02/2025

Perfect transaction and fast shipping. Quality product.

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Patrick A.

Published on 23/02/2025 à 15h29 following a purchase from 19/02/2025

Fast delivery, item as described

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Stéphane B.

Published on 23/02/2025 à 15h15 following a purchase from 18/02/2025

very good

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Daniel M.

Published on 23/02/2025 à 12h15 following a purchase from 10/02/2025

Superb hat. Fast delivery. Everything is ok.

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Christian C.

Published on 23/02/2025 à 11h07 following a purchase from 19/02/2025

Order by phone and delivery time very satisfactory

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Hanh B.

Published on 23/02/2025 à 11h05 following a purchase from 17/02/2025

Fast and careful shipping

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Jean Pierre P.

Published on 23/02/2025 à 10h28 following a purchase from 12/02/2025

Quality product
Delivery of the package within the deadlines

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Serge Sylvie D.

Published on 23/02/2025 à 10h18 following a purchase from 18/02/2025

perfect

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Jacques S.

Published on 23/02/2025 à 09h59 following a purchase from 18/02/2025

Order completely compliant and delivered quickly. Thank you.
I had the same item purchased in Cauterets, 4 years ago.

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Pierre G.

Published on 23/02/2025 à 09h48 following a purchase from 16/02/2025

Everything is perfect. Very clear site and precise explanations. If necessary, they answer your questions and they are not robots. Cannot comment on the delivery which has not yet occurred as my order is recent. One can only recommend the Traclet house for the quality of its products, the speed of deliveries even outside France and the personalization of the friendly and responsive customer service

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Aymeric F.

Published on 22/02/2025 à 20h23 following a purchase from 13/02/2025

Very satisfied

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Nicole R.

Published on 22/02/2025 à 10h45 following a purchase from 08/02/2025

speed of delivery - serious service

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Sylvie P.

Published on 22/02/2025 à 10h37 following a purchase from 04/02/2025

Perfect

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Kathy M.

Published on 22/02/2025 à 09h52 following a purchase from 18/02/2025

Everything was excellent. The website is easy to navigate, the choice is excellent. The product was of good quality and was delivered very quickly.

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Jeremie L.

Published on 22/02/2025 à 08h58 following a purchase from 15/02/2025

Fast delivery, compliant products

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Annie S.

Published on 22/02/2025 à 08h19 following a purchase from 18/02/2025

good no comments

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Jacqueline L.

Published on 22/02/2025 à 07h55 following a purchase from 14/02/2025

A serious French company that has only ONE AND ONLY GOAL: TO SATISFY ITS CUSTOMERS.
The correctness, respect for the customer, and their choice, are undeniably, in place AT LA CHAPELLERIE-TRACLET.
THANK YOU ALL, FOR THE QUALITY OF THEIR PRODUCTS AND THEIR RESPECT FOR THE CUSTOMER.
I LOVE MY CAPS AND MY MAGNIFICENT HAT.

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Claude S.

Published on 21/02/2025 à 21h12 following a purchase from 17/02/2025

total satisfaction: just the model of cap I was looking for for the summer; the quality of the item is good; the order was easy, the price is interesting and the delivery super in a nice very sturdy packaging and completely on time. Thank you

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Christine V.

Published on 21/02/2025 à 20h49 following a purchase from 17/02/2025

Very good, quick implementation of my order.

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Michel B.

Published on 21/02/2025 à 20h46 following a purchase from 10/01/2025

Exchanging a lifetime guaranteed hat is already rare, and it was done with a piece that was over 10 years old! Thank you Traclet for accommodating my request.

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Sylvaine P.

Published on 21/02/2025 à 19h56 following a purchase from 15/02/2025

Everything perfect.

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Murielle L.

Published on 21/02/2025 à 18h31 following a purchase from 08/02/2025

Everything went well.

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Yves C.

Published on 21/02/2025 à 16h05 following a purchase from 15/02/2025

Excellent service.

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Jean Pierre B.

Published on 21/02/2025 à 05h20 following a purchase from 16/02/2025

Serious site and fast delivery.

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Pierre-Louis R.

Published on 20/02/2025 à 21h57 following a purchase from 15/02/2025

Everything is fine.

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Bertrand A.

Published on 20/02/2025 à 21h52 following a purchase from 14/02/2025

Very good quality hat. Fast delivery. A serious and trustworthy site.

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Joël C.

Published on 20/02/2025 à 21h12 following a purchase from 13/02/2025

Always excellent products, quick to send orders. Nothing to say, top notch.

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Mallory C.

Published on 20/02/2025 à 20h38 following a purchase from 10/02/2025

Good.

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Jean Pierre G.

Published on 20/02/2025 à 20h12 following a purchase from 14/02/2025

Fast delivery and product matching the description.

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