Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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A
Alexandre T.
Rating: 5 out of 5
following a purchase from 17/02/2025
Very good, you really offer quality sales!
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Chantal S.
Rating: 5 out of 5
following a purchase from 15/02/2025
Very satisfied with my order. I was looking for a specific item that I found on the site. Fast and compliant delivery.
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Denis H.
Rating: 5 out of 5
following a purchase from 04/02/2025
Very well detailed with good information.
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J
Jacques P.
Rating: 1 out of 5
following a purchase from 11/02/2025
Very good quality.
Sales and after-sales service deplorable.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
What issues are you experiencing with the after-sales service?
Remaining at your disposal
Best regards
Traclet Sébastien
R
Romain L.
Rating: 5 out of 5
following a purchase from 12/02/2025
very good
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H
Henri F.
Rating: 5 out of 5
following a purchase from 11/02/2025
Very good thank you ...
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J
Jose Manuel M.
Rating: 1 out of 5
following a purchase from 06/02/2025
The order has not arrived
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Response from Chapellerie Traclet
Good morning
Please excuse this delay in delivery that is beyond our control. According to the tracking, the package will be delivered today.
https://www.laposte.fr/outils/seguimiento-de-sus-envios?code=CF582623706FR
Remaining at your disposal
Sincerely
Traclet
S
Stéphane G.
Rating: 5 out of 5
following a purchase from 12/02/2025
Fast and reliable.
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Xavier W.
Rating: 5 out of 5
following a purchase from 05/01/2025
Perfect, we would like to have a bit more information about the delivery time.
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E
Evelyne P.
Rating: 5 out of 5
following a purchase from 13/02/2025
A lot of choices on the site... I love the MAYSER brand for caps.
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C
Christophe H.
Rating: 5 out of 5
following a purchase from 19/01/2025
Good quality products.
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Jean S.
Rating: 5 out of 5
following a purchase from 12/02/2025
Top I recommend.
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Robert L.
Rating: 5 out of 5
following a purchase from 13/02/2025
Too bad you no longer make skull caps. Otherwise good quality of my purchases.
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Marie-Anne A.
Rating: 5 out of 5
following a purchase from 18/01/2025
I haven't received it so how can I talk about my experience?
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G
Gilles B.
Rating: 5 out of 5
following a purchase from 10/11/2024
Not only is the site extremely well done since the product description is very faithful to the item I received - a black panama - but only TRACLET did it. I had a first delivery and the post office was terrible in its delivery. I complained to TRACLET, wrongly accusing them of the product received. They went above and beyond to satisfy me and resend the product that meets all my expectations. In short, the site, the product, the TRACLET service are impeccable, even when customers sometimes express their dissatisfaction towards them, which was my case even though I was wrong! In the end, I can only recommend them and buy my hats from them from now on!
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Gregory R.
Rating: 5 out of 5
following a purchase from 14/02/2025
Product in line with my expectations and speed of delivery (item received within 48 hours)
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D
Didier L.
Rating: 5 out of 5
following a purchase from 19/01/2025
site navigation
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J
Jean Luc M.
Rating: 5 out of 5
following a purchase from 15/12/2024
timelines respected very good site and quality products
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P
Payet C.
Rating: 5 out of 5
following a purchase from 10/02/2025
hello, magnificent gloves and the faux fur chapka
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M
Michel P.
Rating: 5 out of 5
following a purchase from 19/01/2025
easy contact, possible exchange, confirmed reputation of the hat shop.
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Maurel J.
Rating: 5 out of 5
following a purchase from 08/02/2025
satisfied with my purchase
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R
Rose C.
Rating: 5 out of 5
following a purchase from 11/02/2025
Nothing to say! Very fast and careful delivery. Delighted with my purchase.
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Jean-Philippe M.
Rating: 5 out of 5
following a purchase from 12/02/2025
OK well received
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D
Deborah B.
Rating: 4 out of 5
following a purchase from 08/02/2025
Satisfied. Fast delivery.
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Yves D.
Rating: 5 out of 5
following a purchase from 03/02/2025
everything is perfect
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H
Hervé G.
Rating: 5 out of 5
following a purchase from 04/02/2025
No particular problems. On time, on schedule and in good condition
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Odile S.
Rating: 4 out of 5
following a purchase from 07/02/2025
Yes, good
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Jean-Patrick L.
Rating: 5 out of 5
following a purchase from 12/02/2025
A great Stetson for a great price.
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D
Dominique P.
Rating: 5 out of 5
following a purchase from 11/02/2025
Easy order, fast delivery. It was a gift, so I can't comment on the item, but it seems to please a lot!
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Philippe V.
Rating: 4 out of 5
following a purchase from 24/01/2025
Good quality, size of the clogs not really suitable
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M
Monique S.
Rating: 2 out of 5
following a purchase from 26/01/2025
Delivery time far too long.....
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Response from Chapellerie Traclet
Hello
Please excuse us for this rather long delay.
We hope that the beanie will fully satisfy you.
Best regards
Traclet Sébastien
T
Theo S.
Rating: 4 out of 5
following a purchase from 12/02/2025
Very good.
Very nice item and of quality.
Size slightly larger but compatible.
Fast and efficient delivery.
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Nicolas S.
Rating: 5 out of 5
following a purchase from 11/02/2025
Perfect. Meets my expectations
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C
Cendrine B.
Rating: 5 out of 5
following a purchase from 07/02/2025
ORDER COMPLIANT FAST DELIVERY AND PROPERLY PACKAGED
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G
Gisele Et Fabienne R.
Rating: 5 out of 5
following a purchase from 09/02/2025
A 'virtual' hat shop as I can't find one in town anymore. The one in La Rochelle has closed, to my great regret. I found nice items there. I found the same diversity on the La Chapellerie Tracte website, items at all prices.
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D
Daniel A.
Rating: 4 out of 5
following a purchase from 11/02/2025
good
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Bertrand C.
Rating: 5 out of 5
following a purchase from 10/02/2025
Product meets my expectations. Fast delivery.
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Claudette V.
Rating: 5 out of 5
following a purchase from 10/02/2025
Very nice product and ultra-fast delivery
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José D.
Rating: 4 out of 5
following a purchase from 08/02/2025
Very good
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G
Giuseppe M.
Rating: 4 out of 5
following a purchase from 08/02/2025
fast delivery and well packaged
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