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Rating: 5 out of 5
a bit complicated but everything went well
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersL
Rating: 4 out of 5
Very good
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G
Rating: 5 out of 5
-
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G
Rating: 5 out of 5
Everything was perfect
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J
Rating: 4 out of 5
Correct quality and choice, careful and fast service.
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V
Rating: 5 out of 5
The cap is superb but my husband regrets the caps that had a fabric band, as he finds that the synthetic band is not very pleasant. Otherwise, perfect!
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I
Rating: 5 out of 5
Very fast shipping, order confirmed.
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J
Rating: 4 out of 5
Practical search, however, a photo of the inside of the products is missing
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D
Rating: 5 out of 5
Fast service
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G
Rating: 5 out of 5
Order received very quickly and item of very good quality, in line with my expectations and the description. I am very happy!
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J
Rating: 4 out of 5
Very good site, the problem threshold of 'size' is that the size guide mentioned on the site is not valid for all your chapkas. This makes purchasing on your site very risky.
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M
Rating: 4 out of 5
In line with expectations
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J
Rating: 5 out of 5
The item matches the photo, seems a bit large for a 60 but otherwise great
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F
Rating: 4 out of 5
Very good items
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H
Rating: 1 out of 5
Very bad. I still have not received my cap
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Response from Chapellerie Traclet
Hello
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
The order was placed on December 16 and sent the same day under the colissimo tracking 9m00645289594
As indicated by this tracking, the package was delivered to the relay point chosen by you on December 18.
Since then it has been returned to us because you did not pick it up.
An email has even been sent to you since then.
Please let us know when you can go pick up your package to avoid a return shipment to us.
Remaining at your disposal
Best regards
Traclet Sébastien
E
Rating: 5 out of 5
Huge selection, fast delivery
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F
Rating: 2 out of 5
Fast shipping, but misleading item title
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Response from Chapellerie Traclet
Hello
Please excuse us if there is an issue with the information.
Can you tell us what the issue is with this cap?
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if there is an issue with the information.
Can you tell us what the issue is with this cap?
Remaining at your disposal
Best regards
Traclet Sébastien
B
Rating: 5 out of 5
Satisfactory order!
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J
Rating: 5 out of 5
Good evening.... Order received on time as indicated.. product received perfectly packaged and protected... product quality impeccable in line with my expectations... I will not hesitate to contact you for other purchases... Thank you..
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F
Rating: 4 out of 5
Order compliant
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C
Rating: 5 out of 5
Very good quality, size respected
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K
Rating: 5 out of 5
For a first order, the delivery was very fast. I will come back to you and I will recommend it to my friends
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M
Rating: 4 out of 5
The winter cap is perfect, well cut and elegant but the summer one is disappointing and a bit too small which makes it uncomfortable
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K
Rating: 5 out of 5
everything is fine
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I
Rating: 5 out of 5
Clear and complete site
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J
Rating: 5 out of 5
Good welcome
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Y
Rating: 5 out of 5
Nothing to report
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D
Rating: 5 out of 5
I am extremely satisfied, the product suits me perfectly, fast and efficient, thank you very much
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Y
Rating: 1 out of 5
I still have not received the order, so for now I am not satisfied, could you tell me when the delivery will be made
Thank you
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Thank you
Response from Chapellerie Traclet
Hello
The colissimo tracking sent by email 9m00656979880
Indicates that your package has been waiting for you since January 9 at the relay point chosen during the order.
Remaining at your disposal
Best regards
Traclet Sébastien
The colissimo tracking sent by email 9m00656979880
Indicates that your package has been waiting for you since January 9 at the relay point chosen during the order.
Remaining at your disposal
Best regards
Traclet Sébastien
G
Rating: 5 out of 5
Cap is perfect, and delivery was perfect! Great
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P
Rating: 5 out of 5
Superb quality and in line with the description
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M
Rating: 5 out of 5
no problem. product as described arrived on time.
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J
Rating: 5 out of 5
Received 1 day later but no problem, thank you
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B
Rating: 5 out of 5
Delivery made on the scheduled date.
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V
Rating: 5 out of 5
Good site easy to understand offering a multitude of hats from various destinations. I chose a French hat of beautiful quality which I am very happy with. Well protected, the product arrived in excellent condition during a quick hand-to-hand delivery. I highly recommend.
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J
Rating: 5 out of 5
completely satisfied
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G
Rating: 5 out of 5
3rd purchase at Traclet: total satisfaction. Quality products, careful packaging and delivery times respected
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R
Rating: 5 out of 5
Excellent after-sales service.
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K
Rating: 1 out of 5
I still have not received the hat and it has been nearly a month
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Response from Chapellerie Traclet
Dear
Normally, you will receive your order next week.
You can track your parcel with the link
https://www.laposte.fr/outils/suivre-vos-envois?code=EY918751146FR
Regards
Traclet
Normally, you will receive your order next week.
You can track your parcel with the link
https://www.laposte.fr/outils/suivre-vos-envois?code=EY918751146FR
Regards
Traclet
F
Rating: 5 out of 5
No worries
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