Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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C
Catherine L.
Rating: 5 out of 5
following a purchase from 07/01/2025
Perfect Site to recommend
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Didier V.
Rating: 5 out of 5
following a purchase from 13/12/2024
Fast service, product quality
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Jean Marc N.
Rating: 4 out of 5
following a purchase from 20/12/2024
Quality product that meets my expectations, some mix-ups regarding the state of the online stock and the delivery time. Good communication from Traclet regarding my order
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Claude V.
Rating: 5 out of 5
following a purchase from 07/01/2025
ultra fast shipping and product as described
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Stéphane J.
Rating: 5 out of 5
following a purchase from 04/01/2025
Very good, impeccable service, careful and attentive. I recommend!
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Michèle G.
Rating: 5 out of 5
following a purchase from 06/01/2025
Clear site, fast shipping and quality product
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Claude V.
Rating: 5 out of 5
following a purchase from 07/01/2025
Perfect, great choice of items, fast shipping. Nothing to complain about. I recommend.
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Christophe L.
Rating: 4 out of 5
following a purchase from 05/01/2025
Good but it's difficult to determine your size well. And since return shipping is paid, it doesn't encourage trying purchases.
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Bart H.
Rating: 5 out of 5
following a purchase from 04/01/2025
Good quality, fast shipping.
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Marianne N.
Rating: 5 out of 5
following a purchase from 02/01/2025
Nice discovery. Easy thanks to the proposed filters.
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Nathalie R.
Rating: 5 out of 5
following a purchase from 03/01/2025
Very good products.
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Marilyn V.
Rating: 5 out of 5
following a purchase from 03/01/2025
Very satisfied with my order, I recommend the traclet site
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Patrick M.
Rating: 5 out of 5
following a purchase from 05/01/2025
The site is very pleasant, a lot of choices, easy to find what you are looking for, the delivery is impeccable (this time) the product is really top exactly what I wanted
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Alban D.
Rating: 1 out of 5
following a purchase from 04/01/2025
Delivery not made, unreadable address.
Return of the package to the warehouse.
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Response from Chapellerie Traclet
Hello
Here is the colissimo tracking cf573077525fr
According to this tracking, the delivery address is incomplete.
Did you receive the link from the post office to complete the address we had?
Remaining at your disposal
Best regards
Traclet Sébastien
C
Christian L.
Rating: 5 out of 5
following a purchase from 04/01/2025
Perfect
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Jean M.
Rating: 5 out of 5
following a purchase from 05/01/2025
Large selection of items.
Fast shipping-receiving.
Quality of products.
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José M.
Rating: 5 out of 5
following a purchase from 05/01/2025
Satisfied with my hat.
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Graziella F.
Rating: 5 out of 5
following a purchase from 04/01/2025
Delivery ok well packaged. Good quality. Compliant with the description
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Pierrette R.
Rating: 5 out of 5
following a purchase from 04/01/2025
EASY -
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Andre W.
Rating: 5 out of 5
following a purchase from 05/01/2025
On the order 5/5
For caps not always easy to evaluate the outer circumference. Dimensions?
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Jean-Luc V.
Rating: 5 out of 5
following a purchase from 04/01/2025
Fast delivery. Product OK. Nothing to say.
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Stéphane G.
Rating: 5 out of 5
following a purchase from 04/01/2025
Products conform, completely satisfied
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Jean Jacques R.
Rating: 5 out of 5
following a purchase from 04/01/2025
I have already ordered products for several years. Everything has always gone well. I am very satisfied. Thank you
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Yveline R.
Rating: 4 out of 5
following a purchase from 31/12/2024
Item perfectly in line with my expectations. Delivery time respected. Perfect packaging. Very good!
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Stephane B.
Rating: 4 out of 5
following a purchase from 05/01/2025
Simple navigation, intuitive purchase
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Catherine B.
Rating: 5 out of 5
following a purchase from 01/01/2025
Perfect from start to finish, very fast delivery, very nice item of very good quality, thank you!
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Didier D.
Rating: 5 out of 5
following a purchase from 01/01/2025
Simple site, easy to find the right product.
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Jose P.
Rating: 4 out of 5
following a purchase from 03/01/2025
The product is in accordance with the order. However, I do not express my satisfaction with five stars because the box arrived half open. I think the paper tape to close the box is not strong enough. Best regards.
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Ana M.
Rating: 4 out of 5
following a purchase from 17/12/2024
Nice experience, I could find easily what I needed
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Pascal E.
Rating: 2 out of 5
following a purchase from 02/01/2025
Lack of precision
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Response from Chapellerie Traclet
Hello
It is of course possible to make an exchange if the model does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
E
Elisabeth M.
Rating: 5 out of 5
following a purchase from 01/01/2025
Purchase of a magnificent Australian Traveller hat. Excellent quality, beautiful leather, beautiful finishes. The recipient of this gift was extremely happy.
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Denis H.
Rating: 5 out of 5
following a purchase from 01/01/2025
Good phone reception, I got all the information I wanted, fast delivery 3 days, impeccable product, it's what I wanted with the right size, I plan to buy a cap from you again.
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Neill F.
Rating: 5 out of 5
following a purchase from 02/01/2025
Very good service, Great hat!
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Caroline D.
Rating: 5 out of 5
following a purchase from 30/12/2024
Very good site, fast delivery to the relay point, product corresponding to my expectations.
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Jean L.
Rating: 5 out of 5
following a purchase from 02/01/2025
perfect nothing to add when it's perfect it's perfect.
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Marcus W.
Rating: 5 out of 5
following a purchase from 01/01/2025
Excellent!
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Colette L.
Rating: 4 out of 5
following a purchase from 07/12/2024
Very good
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Erwin V.
Rating: 5 out of 5
following a purchase from 02/01/2025
Beautiful choice. Pleasant and efficient site with enough photos. Exemplary communication. Product matches the photos perfectly. Product size is correct.
Recommended.
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Maurice R.
Rating: 5 out of 5
following a purchase from 03/01/2025
Cap a bit large for a 56, had to use cork reducers.
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Michele H.
Rating: 5 out of 5
following a purchase from 31/12/2024
Thank you, I find it very beautiful just as I imagined.......
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