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Rating: 5 out of 5
Very good customer service that was able to respond to my request
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Lots of choices and fast delivery.
Very good.
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Very good.
T
Rating: 5 out of 5
very reactive and good quality
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T
Rating: 5 out of 5
top!
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M
Rating: 5 out of 5
I asked questions before purchase, very quick and complete returns. I received my hat, I am delighted! And local manufacturing is exactly what I wanted. However, a downside on the finish of the ribbon around the hat
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M
Rating: 4 out of 5
Great site
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J
Rating: 5 out of 5
Quickly delivered, great caps, searched for a long time and luckily found
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P
Rating: 5 out of 5
Very professional, thank you!
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F
Rating: 4 out of 5
Easy navigation on the site. Following a problem with the sun, I found the right product, easy to maintain.
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A
Rating: 4 out of 5
Well-made site and practical to find your way around.
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G
Rating: 2 out of 5
Two and a half months between the order and delivery, that's a bit long (without being informed of the delay). On the other hand, the payment for the order is immediate...
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this manufacturing delay for the cap in size 64 cm.
Our workshop has had a delay in its manufacturing.
We hope that the cap in your head size will give you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
L
Rating: 5 out of 5
order processed and shipped quickly
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C
Rating: 5 out of 5
Excellent service and quality products! Thank you, I am very satisfied with your availability and attentions.
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C
Rating: 5 out of 5
Very readable site, quality product and ultra-fast delivery. Hats off to Traclet!
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J
Rating: 5 out of 5
excellent
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H
Rating: 5 out of 5
Thank you very much for the information received during the phone communication, it clearly shows the quality of the professionalism of the person. Best regards
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J
Rating: 5 out of 5
Satisfied with the products received, despite a significant waiting time before delivery
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K
Rating: 5 out of 5
Bravo Chapellerie-traclet you form a great team everything is perfect whether it is the delivery or the quality of the beret that was made. Well done team.
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R
Rating: 5 out of 5
Easy to use site, Very fast delivery and the product was exactly as it was depicted in photos, perfect fit and beautiful craftsmanship with impractical material and detail. I would recommend this site and its items/hats greatly. As a first-time orderer and user of this site. I will absolutely be back to place another order for something else that catches my eye.
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Y
Rating: 5 out of 5
Nice welcome and great ease of navigation on the Traclet site. Ordering turns out to be very simple; the secure payment reassures! Great efficiency at all levels to process my order: confirmation email, really perfect packaging, shipping costs waived because the amount of my order allowed me to obtain this additional advantage, shipping message, Colissimo delay J+2 respected. Upon opening the package, surprise! A Traclet hat bag was waiting for me... Very pleasant shopping experience, once again!
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D
Rating: 5 out of 5
Product conforms to the description, fast shipping
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T
Rating: 4 out of 5
Choice in references, products matching the description and quality, prices not prohibitive, fast shipping. Occasional appearances of products for women while the 'man' filter is activated, but that's a detail. Good site, very satisfied.
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G
Rating: 5 out of 5
Fast delivery. Careful packaging. Perfect. I recommend.
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F
Rating: 5 out of 5
Excellent service. It would certainly be interesting, for customers like me who do not have a very common size, to be able to easily identify which products can be made to measure.
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P
Rating: 5 out of 5
Easy to discover site, fast delivery, product conforms to the represented photos. The quality is there, the aesthetics too, really satisfied with my purchase.
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C
Rating: 5 out of 5
Huge choice. Very fast delivery
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I
Rating: 5 out of 5
Perfect! The choice, the quality, the efficiency, the speed!
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A
Rating: 5 out of 5
I love this hat but there is one issue, the edge is a bit wavy on each side I would say and I don't know if I can reshape it with steam to regain its original shape.
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M
Rating: 5 out of 5
Perfect in every way
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L
Rating: 5 out of 5
2nd order at Traclet: company still very reactive, fast delivery and in REAL packaging! Nothing to report, everything is OK and the hats are in every way conforming to the description, very beautiful products!
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M
Rating: 5 out of 5
Difficult to comment upon receipt of the package but at first glance, the size of the Panama fits my head size, its texture is fine and I think it is of good quality; we will see that in use. As for shipping/delivery, everything went very well.
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J
Rating: 5 out of 5
Not yet tried but conforms to the photo
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A
Rating: 5 out of 5
Hat as shown in the photos and description. It arrived quickly and properly packaged. I recommend.
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W
Rating: 5 out of 5
Perfect.
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F
Rating: 5 out of 5
A hat does not tolerate mediocrity. This boater has style.
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O
Rating: 5 out of 5
Very good and very practical. Easy to put on knowing that I have a paralyzed arm.
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C
Rating: 5 out of 5
Pure happiness! A wide choice, clear and simple descriptions for each model, fast and careful delivery... See you soon for a winter model.
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F
Rating: 5 out of 5
Very nice hat, delivered with care. A bit large, it's a shame there's no adjustment system.
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E
Rating: 5 out of 5
Top hat
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J
Rating: 5 out of 5
Perfect navigation on the site, delivery time respected and packaging of the hat top-notch: large sturdy box and excellent interior padding with tissue paper. Regarding the hat, it is of very good quality.
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