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Rating: 4 out of 5
Very good
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
no problem, fast and efficient service!
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A
Rating: 5 out of 5
Navigation on the site, delivery time, product quality… Everything is perfect! Thank you!
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A
Rating: 5 out of 5
Nothing to report.
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A
Rating: 4 out of 5
Good
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A
Rating: 5 out of 5
very good and beautiful hat, careful delivery
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A
Rating: 5 out of 5
good but I can't order certain hats, stock problem
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A
Rating: 5 out of 5
First order with Traclet, very satisfactory. Well-designed site, various payment methods, deadlines respected, goods well packaged and no surprises on the items, everything is as described. We will return, that's for sure.
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A
Rating: 5 out of 5
Careful and very fast shipping.
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Easy to use.
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A
Rating: 5 out of 5
the navigation on the site OK
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A
Rating: 5 out of 5
Clear site and well-detailed articles
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A
Rating: 5 out of 5
I am satisfied with the order I made. I easily made my choice on the site.
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A
Rating: 5 out of 5
Product as described... but I would like to find a solution to feel the straps less when wearing them against the skin
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A
Rating: 5 out of 5
Very good
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A
Rating: 2 out of 5
Very disappointed because the site offers customers choices, unfortunately unavailable products. In these cases, suggest what you actually have.
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
Thank you for your comment.
We understand that unavailable products can be frustrating, but normally the system suggests available items; however, some sizes are unavailable, especially at the end of the season.
If you have references to verify, you can send them to us at [email protected]
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Excellent quality of hats and the shipping was fast. I recommend this store.
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A
Rating: 5 out of 5
In line with what I expected.
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A
Rating: 5 out of 5
Delighted with my 2nd order, good quality/price ratio
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A
Rating: 5 out of 5
very satisfied and a fast delivery
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A
Rating: 5 out of 5
Quality caps and in careful packaging that respects the environment.
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A
Rating: 4 out of 5
no problems
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A
Rating: 5 out of 5
Product matching my expectations, arrived quickly and properly packaged. Good quality for this item. The navigation on the site is satisfactory.
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A
Rating: 5 out of 5
The product seems to be of good quality - color lighter than in the photo (more ecru than beige), but that's not a bad thing
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A
Rating: 5 out of 5
Simple and fast navigation
Timely delivery proposed
Satisfied with this site, they are serious
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Timely delivery proposed
Satisfied with this site, they are serious
A
Rating: 1 out of 5
ITEM NOT RECEIVED TO DATE
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Response from Chapellerie Traclet
Hello
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Really small
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Response from Chapellerie Traclet
Hello
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Nothing to report
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A
Rating: 5 out of 5
Fast shipping
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A
Rating: 5 out of 5
It's a serious site, I bought several hats and there is no problem when hesitating about sizes.
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A
Rating: 5 out of 5
The variety of models and the clarity of the descriptions allowed me to find the hat that best suited my needs. I appreciated the choice in payment methods, the ease of ordering, the careful packaging, and the fast delivery. The model received is very beautiful, in line with the description and of good quality
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A
Rating: 5 out of 5
everything went well, thank you
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A
Rating: 5 out of 5
Perfect, it's nice to have a custom cap!!
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A
Rating: 5 out of 5
Always happy to shop here! perfect
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A
Rating: 4 out of 5
Easy to find what you want
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A
Rating: 1 out of 5
Very disappointing!
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Serious and responsive site!
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A
Rating: 4 out of 5
And yet, night caps are hard to find
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A
Rating: 5 out of 5
I am very happy. The site is well designed and I found my happiness.
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