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Rating: 5 out of 5
Fast delivery. Good products
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
All good... Item as described and fast delivery.
Thank you for your professionalism.
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Thank you for your professionalism.
A
Rating: 1 out of 5
Disappointed
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Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Our order took longer because they didn't have the size available but we are satisfied with their professionalism.
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A
Rating: 5 out of 5
beautiful quality
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A
Rating: 2 out of 5
The delivered hat does not match the one ordered, nothing to say about the transport.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this error. Thank you for sending us a photo of the received model at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Satisfied with the product delivery as promised
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A
Rating: 5 out of 5
Very good.
Efficient customer service that responds quickly to questions.
Products very well packaged.
Respect for delivery times which are fast.
I recommend
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Efficient customer service that responds quickly to questions.
Products very well packaged.
Respect for delivery times which are fast.
I recommend
A
Rating: 5 out of 5
Superb hat
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A
Rating: 5 out of 5
Well-stocked site, reactive and efficient. Highly recommend.
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A
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
EXCELLENT ITEM
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A
Rating: 5 out of 5
Large choice at all prices, quality products, fast and careful shipping.
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A
Rating: 5 out of 5
fast and compliant
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A
Rating: 5 out of 5
qualitative article and fast shipping
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A
Rating: 5 out of 5
Very well made site, easy to select a type of product by size, color, price, gender, season etc... which allowed me to find very quickly what I was looking for.
Ultra fast delivery and very good packaging. Thank you Tracte :)
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Ultra fast delivery and very good packaging. Thank you Tracte :)
A
Rating: 5 out of 5
Product conforms to its description.
Easy order, fast delivery
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Easy order, fast delivery
A
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Quality cap that meets our expectations. Fast delivery
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A
Rating: 5 out of 5
Fast delivery. Item conforms to the description and well packaged. A reliable site to recommend.
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A
Rating: 5 out of 5
I am very satisfied with the order, the navigation on the site, and the speed of delivery. I recommend.
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A
Rating: 5 out of 5
I appreciate finding brand items in large sizes.
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A
Rating: 5 out of 5
Very nice Stetson cap. Perfect size
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A
Rating: 5 out of 5
Very beautiful hats. Fast shipping. I highly recommend!!!
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A
Rating: 5 out of 5
Fast delivery, product conforms
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A
Rating: 5 out of 5
Very satisfied. Sending the order very quickly and product conforms to the description made on the site.
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A
Rating: 5 out of 5
Product meets my expectations, fast delivery time.
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A
Rating: 1 out of 5
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
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I need a product exchange or a refund, what are the options.
Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
No issues
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A
Rating: 5 out of 5
Magnificent gavroche cap of very good quality.
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A
Rating: 4 out of 5
satisfactory
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A
Rating: 1 out of 5
I never received my item.
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Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Perfect I recommend
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A
Rating: 4 out of 5
perfect
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A
Rating: 5 out of 5
Very fast delivery. Very clean packaging and product as described.
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A
Rating: 5 out of 5
Very fast and perfect packaging
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A
Rating: 5 out of 5
Good quality product and careful delivery
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A
Rating: 5 out of 5
Perfect
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