Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 25/09/2023 à 19h52 following a purchase from 02/09/2023

compliant with the description very good I recommend

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Acheteur Vérifié

Published on 25/09/2023 à 18h58 following a purchase from 21/09/2023

The Miki that I ordered are of very good quality and completely correspond to what I am looking for. I recommend. Thank you.
Perfect delivery and on time.

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Acheteur Vérifié

Published on 25/09/2023 à 16h48 following a purchase from 22/09/2023

your item:
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html#:~:text=Entreometrique-,This%20is%20the%20essential%20accessory%20for%20a%20hatmaker%20to,%20a%20hat,%20cap%20or%20beret
is available in different sizes. It would be good to add a size choice to meet the customer's needs. I based my purchase on the measurements from the illustration. If I had known about the different sizes, I would have bought two items.
In summary:
- disappointing sales experience because the item received does not match the measurements in the photo and does not meet my needs.
- missed sales because potential customers do not know that you offer items in different sizes.

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Response from Chapellerie Traclet Published on 25/09/2023

Hello
Thank you for your comment.
To respond to your message, normally this Entreometrique model is in a classic size of about 55 to 62 cm. As indicated in my email, our manufacturer does not always deliver the same product exactly. That is why we did not put a size but only proposed two models, the links of which are below
https://www.chapellerie-traclet.com/fr/accessoires/407-entreometrique.html
https://www.chapellerie-traclet.com/fr/accessoires/17598-entreometrique-57-70-cm.html
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 25/09/2023 à 15h47 following a purchase from 17/09/2023

It's clear and precise

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Acheteur Vérifié

Published on 25/09/2023 à 14h16 following a purchase from 21/09/2023

Very good, as always, thank you

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Acheteur Vérifié

Published on 25/09/2023 à 10h54 following a purchase from 20/09/2023

Fast delivery. Product conforms to the photo. Good quality price ratio. Very nice style.

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Acheteur Vérifié

Published on 25/09/2023 à 10h08 following a purchase from 14/09/2023

Perfect

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Acheteur Vérifié

Published on 25/09/2023 à 08h11 following a purchase from 21/09/2023

Very long,

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Acheteur Vérifié

Published on 25/09/2023 à 03h12 following a purchase from 20/09/2023

Easy, impeccable

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Acheteur Vérifié

Published on 24/09/2023 à 22h15 following a purchase from 18/09/2023

Fast delivery!

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Acheteur Vérifié

Published on 24/09/2023 à 20h54 following a purchase from 16/09/2023

Fast Efficient Honest +++

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Acheteur Vérifié

Published on 24/09/2023 à 20h19 following a purchase from 21/09/2023

Perfect

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Acheteur Vérifié

Published on 24/09/2023 à 18h22 following a purchase from 20/09/2023

a good choice, hairstyles that are not found everywhere, like the colonial helmet.

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Acheteur Vérifié

Published on 24/09/2023 à 07h44 following a purchase from 19/09/2023

The hat is great!

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Acheteur Vérifié

Published on 23/09/2023 à 23h15 following a purchase from 19/09/2023

Clear and practical site. Thank you.

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Acheteur Vérifié

Published on 23/09/2023 à 16h35 following a purchase from 20/09/2023

Wide choice and feeling of a serious merchant. Speed of delivery. Trust because last time, the size did not fit and the exchange was made without problems

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Acheteur Vérifié

Published on 23/09/2023 à 14h22 following a purchase from 19/09/2023

Deadline respected!

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Acheteur Vérifié

Published on 23/09/2023 à 10h48 following a purchase from 18/09/2023

Satisfied, but I want to specify that for over twenty years I have been buying this beret with ribbed edges and that before in stores there were several colors including grays, violets and that now the choice of colors is limited to red and black. Apart from that, I am really happy to have been able to get one because it has been 4 years since the hat shop in Grenoble has not made it anymore. Best regards

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Acheteur Vérifié

Published on 23/09/2023 à 09h17 following a purchase from 11/08/2023

Ordering online is good but you can't see the product

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Acheteur Vérifié

Published on 23/09/2023 à 00h14 following a purchase from 16/09/2023

Quick processing of the order and delivery. Careful package. Payment by Paypal available

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Acheteur Vérifié

Published on 22/09/2023 à 21h31 following a purchase from 18/09/2023

Some small display issues with the filters. It would be better to have the same models of hats displayed only once with their different possible colors rather than displayed separately, it would make fewer pages to see. Nothing to say about the timely delivery and the hat is compliant and well protected.

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Acheteur Vérifié

Published on 22/09/2023 à 17h50 following a purchase from 09/09/2023

I changed my mind during the order, on the chosen hat. The team's responsiveness is great, I received the newly chosen hat with nothing more than an email sent to request the change. Really I appreciate it

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Acheteur Vérifié

Published on 22/09/2023 à 14h36 following a purchase from 15/09/2023

Quick order, fast and careful delivery, perfect

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Acheteur Vérifié

Published on 22/09/2023 à 12h01 following a purchase from 17/09/2023

When I tried to adjust the cord of the cap, it broke because the tightening object doesn't tighten anything. I am returning the cap for an exchange.

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Response from Chapellerie Traclet Published on 22/09/2023

Hello
We have just made you an explanatory video for the adjustment around the head.
Did you try to adjust it with the push button?
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 22/09/2023 à 10h07 following a purchase from 27/08/2023

keep up the excellent work

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Acheteur Vérifié

Published on 22/09/2023 à 08h00 following a purchase from 15/09/2023

Very good quality hat, deadlines respected and excellent product protection. Thank you I recommend this site.

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Acheteur Vérifié

Published on 21/09/2023 à 22h56 following a purchase from 05/08/2023

I recommend very well thank you

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Acheteur Vérifié

Published on 21/09/2023 à 21h24 following a purchase from 05/09/2023

very good

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Acheteur Vérifié

Published on 21/09/2023 à 18h56 following a purchase from 17/09/2023

fast shipping. products conform and comfortable.

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Acheteur Vérifié

Published on 21/09/2023 à 15h13 following a purchase from 07/08/2023

Order conforms, delivery times a bit long though.

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Acheteur Vérifié

Published on 21/09/2023 à 14h37 following a purchase from 17/09/2023

no problem product conforms after I find that it is not thick.

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Acheteur Vérifié

Published on 21/09/2023 à 14h34 following a purchase from 17/09/2023

Good delivery.

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Acheteur Vérifié

Published on 21/09/2023 à 14h05 following a purchase from 17/09/2023

Perfect!

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Acheteur Vérifié

Published on 20/09/2023 à 21h34 following a purchase from 13/09/2023

Quality and really what I expected

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Acheteur Vérifié

Published on 20/09/2023 à 21h05 following a purchase from 13/09/2023

I am very happy, very good quality and the finishes are perfect.

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Acheteur Vérifié

Published on 20/09/2023 à 16h08 following a purchase from 04/09/2023

Very good product

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Acheteur Vérifié

Published on 19/09/2023 à 22h35 following a purchase from 09/09/2023

In line with my expectations

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Acheteur Vérifié

Published on 19/09/2023 à 14h25 following a purchase from 14/09/2023

It is impossible for me to give my opinion on the item, as it is a gift for my granddaughter. But I can tell you that the old rose color is her preference.
Thank you for wrapping her birthday gift in a delicate and lovely package, which adds to the joy of receiving.

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Acheteur Vérifié

Published on 19/09/2023 à 04h42 following a purchase from 11/09/2023

Very disappointing quality of the glove
Return and refund conditions quite complicated ...

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Response from Chapellerie Traclet Published on 19/09/2023

Hello
Thank you for taking the time to leave us a message.
Can you tell us the quality you expected from these crochet gloves at 12 euros to see with our manufacturer if it is possible to improve them.
Regarding the return, on each page of our website, there is a return form page to make a product return.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 18/09/2023 à 18h36 following a purchase from 14/09/2023

I am satisfied to have been able to order an available item that was delivered to me very quickly.

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