Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Smooth navigation, product offer: lots of choices, fast delivery and quality items. I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Perfect, no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Hat conforms to the image, very pretty, perfectly packaged so that it doesn't arrive completely deformed and fast delivery!! Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Very nice hat delivered in a large box to avoid damage
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Still impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
PRODUCT MEETS MY EXPECTATIONS -
PACKAGING----PERFECT DELIVERY
VERY SATISFIED--
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
Arrived very quickly. Great customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
I ordered my daughter's first hats 3 years ago and I still order. The products are of good quality (I only select products made in France or Italy) and the availability of customer service is more than good (hard to find both advantages...). Fast delivery (international delivery) I rarely leave comments, but when a seller does well, it's important. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2023
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2023
The hat was a birthday gift for a friend. She is very satisfied. I appreciated the explanation for measuring the head circumference, the size was good. So very happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Not disappointed, item of very good quality. Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2023
Well packaged parcel and arrived in good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
A lot of choices, I found what I wanted. A well-organized site. French product, well finished. Perfect. Delivery expected in 2 to 3 weeks, brought back in no more than a week. Perfect tracking for the delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Advice and speed of delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
Quick reception, the cap corresponds to the photo.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2023
First unproductive attempt on the blocked site, but no problem the next day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2023
First order and I am very happy, the hats are very good, the colors are intense and the finish is very neat. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
Perfect, except that the item arrived almost a month late, stock shortage showing on my "order" account. I received no news during this time, wondering if I would receive this summer cap before winter. I then called and was told that the item would leave the hat shop the next day, which was the case.
Apart from this incident, the item is perfect, interesting because foldable. I plan to order a second cap soon.
Best regards,
Mf
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
very satisfied with the speed of shipping and the quality of the product +++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/06/2023
Fast service, simple order, quality product!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
Fast and careful shipping. Low shipping costs. Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/07/2023
Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We will make a complaint to the post office.
Can you send us your address by email at [email protected]
You can normally retrieve it at your post office by calling them.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2023
Irreproachable as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Many choices and fast, careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Very nice straw hat for summer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2023
I am very satisfied with my hat. It fits me perfectly. It is of good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2023
Product conforms to the description, fast and careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Perfect, delivery of a cap made in the EU is as expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2023
Product conforms to the order, fast delivery, careful packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2023
Small supply issue with my order but apart from that the service is impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Good site, small downside no response to my inquiry via the contact form, good delivery, very good products.
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