Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
I am very satisfied with this purchase and the customer service I needed.
I will renew with complete confidence. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
I love it!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2023
The delivery was very fast. The products sent correspond to what I was looking for.
I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2023
Received quickly, I can't wait to go out with my hat to try it on.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2023
Fast delivery, and quality hat!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2023
The order is very easy to place.
Navigation is easy.
Rather than a second address, I would have preferred to see: delivery address.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2023
Received quickly. Very satisfied with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
From order to delivery everything was perfect
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/06/2023
I ordered a cap, it was not in stock and nothing was indicated on the site, I only learned this after paying: ah! the fear of losing a sale for a small merchant is stronger than honesty! yes, it is dishonest, I just read the small red note next to the stars, didn't see it before
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Response from Chapellerie Traclet
Hello
Please excuse us if you did not see the delivery time information noted in red when choosing the size as well as in the order summary.
Then an email was also sent.
If you have another method, we are of course listening to you to satisfy you as best as possible and respond to your requests.
We hope that the cap gives you complete satisfaction.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2023
Nothing to say about the goods. The delivery person is, however, a serious problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Simple order and fast delivery…
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
very good compliant with expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
Very good, fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Fast delivery and perfect packaging,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2023
Perfect products conforming to the description well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Ultra fast delivery. Boutique "reference".
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2023
No problem with the product (gift to offer). However, I would have liked to receive an email confirmation that my purchase had been taken into account. I received no email in return, no invoice proving my purchase. To the point that I doubted I would ever receive my purchase. This is the point that, according to my experience, needs to be improved. When making a purchase, especially an online purchase, we like to have our reassurances.
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Response from Chapellerie Traclet
Hello
First of all, thank you for taking the time to respond to the review.
As for the tracking of your order, we have indeed sent 3 emails on the following dates and times according to our mail server
Shipped Shipped Armada Levell 09/06/2023 18:00:48
Awaiting restocking 10/04/2023 12:47:13
Payment accepted 10/04/2023 12:47:13
If you did not receive them, they may be in your spam which would explain why you received nothing.
Finally, an email following your tracking request was also sent to you
Completed Hello, I ordered a hat in April that I want to give to my ... 09/05/2023 23:42:13
Completed Hello, We are following up on your message, the hat is currently... 10/05/2023 18:34:22
Remaining at your disposal for any questions, we hope that the hat will give complete satisfaction to your brother.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Products received quickly, conforming to what I ordered. Top quality. Lots of choices on the site, I won't hesitate to order again if necessary
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Fast delivery
Quality is there
All I have left is to enjoy under a beautiful sun and the opportunities will not be lacking
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2023
Very serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2023
Fast logistics - well protected hat and conforming - no surprises
I am now waiting to try it in the sun but I am optimistic
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Order shipped very quickly. I had not received the confirmation email but by sending an email directly to the address on the site, they replied to me within the day.
Fast delivery by post, the package was damaged (due to transport) but no problem with the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2023
Perfect nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2023
Very satisfied, order received quickly, friendly and understanding advisor.
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2023
Navigation on the site, delivery time and receipt of the package was perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Article received but waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
I knew what product I was looking for but I had trouble finding it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Easy and efficient!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2023
Everything went well, the package is very well presented, it is greatly appreciated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2023
Satisfied. One remark, it would be useful to better describe the products. Ex: adjustable visor, washable or not, etc.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Very efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2023
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/05/2023
This hat, very light, provides good sun protection and is very elegant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2023
very well order delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2023
Quality product. Easy order modification.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
Easy and clear navigation, correct prices, choice of items.
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