Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
Return to them 15 years after my first purchases and still as serious. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
No problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2022
My new hat is beautiful and the delivery time was perfect. Less than a week to arrive.
The delivery packaging prevented my hat from being folded. Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
The site is very good, good explanation and I appreciated how to measure my head circumference. Super packaging, super transport
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
Serious site. Fast shipping as indicated.
Happy with my purchase, quality hat in the right size that I generally have difficulty finding. I am returning the item because I would like a different color. Very responsive site. I am waiting to see the return conditions that I have not yet consulted, that's why I put 4 stars otherwise, all good I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2022
Very satisfied, delivered quickly and in the right size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
In line with my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2022
Hat as described (even better) than in the photo! Very good quality. Delighted!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/07/2022
Quick delivery, very good quality Panama
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
Nothing to report, super fast delivery. Magnificent hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2022
I love this Tilley hat. Beautiful, sturdy, a bit large. Arrived in 3 weeks, well packaged. Timely responses to emails.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/07/2022
Fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Perfect in every way
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/07/2022
Great selection on the site, complete product description that matches reality, tracked and super fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
very beautiful Panama, and quick service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2022
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Serious site, fast delivery. The hats are very well protected. Impeccable.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
Perfect packaging !!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2022
Product meets my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2022
No particular remarks
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2022
The description+photo are really accurate. Too bad for the hats that are no longer in stock (it will be for next time)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/07/2022
Fast delivery and very careful packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
4 lovely little straw hats for children arrived within the expected time. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2022
To the Great House TRACLET Ladies, Misses, Gentlemen, What can you write? Everything is perfect. From the site, the descriptions, the classification, etc.... A thousand thanks. Have a good summer
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Clear and very intuitive site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/07/2022
Efficiency in order and delivery management. Beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2022
Very satisfied with my order. The flat cap completely meets my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
Very beautiful hat, quick and careful shipping. In short, all positive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
I regret that there are no more stores in Saint Etienne, but it works anyway!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/07/2022
Very good packaging. Delivery respected. Beautiful quality. I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
Fast delivery and satisfied with my choice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2022
Delay on the order, without explanation. No information on the shipment.
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Response from Chapellerie Traclet
Hello, please excuse us for this delivery delay, the straw hat took longer to manufacture. Normally, an email regarding the manufacturing delay was sent as well as the day of the order's shipment. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/07/2022
Order without issue but despite measuring the head circumference at 56, the size of the delivered hat is unfortunately too small. I use it because I have no choice due to leaving for vacation, but the Large model seems unsuitable. Given the price, I admit my disappointment. My forehead is marked after wearing it even for a few minutes. Disappointing.
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Response from Chapellerie Traclet
Hello, there is definitely an issue, size L corresponds to a head circumference of 58/59 cm. Did you follow our size guide to measure your head circumference? https://www.chapellerie-traclet.com/fr/content/6-mesurer-sa-taille-de-chapeau-casquette-tour-de-tete. Best regards, Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2022
Nothing to complain about ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/07/2022
I love hats too. I hope to receive the hats I ordered soon because I am traveling.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/07/2022
Very fast shipping, product as described.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/07/2022
Fast delivery and understanding customer service that quickly resolved the issue (an accessory was missing). Thank you!
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