Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
A wonderful choice! Very serious company!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Magnificent hat that corresponds perfectly to the photos online. Fast delivery, careful packaging. Everything is OK
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
Perfectly packaged order - compliant with the photo - fast delivery ... site to recommend to customers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Serious site and quality of items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Good size quality cap
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2022
Fast reception and compliant with the order. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/04/2022
Easy to use site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/03/2022
Order placed 1 month wait announced received 3 months later
After several email and phone reminders
Abusive sales service
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay.
We had delays in obtaining the felt bell from our manufacturer and this pushed back production.
We hope the hat meets your satisfaction
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2022
The order went well and the panama is of good quality, but TNT sends messages to announce delivery at the pickup point when the package has not arrived... So we go twice for nothing... Disappointing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/05/2022
VERY good site, simple and practical, impeccable delivery, quality packaging and wrapping. Product corresponding to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Simple navigation, large choice of products, product received conforms to my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Quality hat and competitive price, fast and perfect delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Top! The website is very well done, the product was delivered very quickly in impeccable packaging; the hat I bought corresponds exactly to the description and my expectations, the size is strictly compliant, in short.... I will come back!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
ok ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Happy with my order, corresponds to the indications given on the site, easy to use site, fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2022
Many choices and smooth navigation on the site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Well received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2022
Clear and precise site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2022
Ultra fast delivery. Bravo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Perfect.... order, delivery and ordered item, everything is very good.... Hats off!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2022
The return part does not work at all, it needs to be completely reviewed
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Currently, returns can be made either directly on our site or on plain paper.
With a return by post.
What are your expectations?
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
nothing except that it's a bit expensive...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2022
Excellent product description that really makes you want to buy it. The hat is superb and of excellent quality. The sizing method is perfectly clear and precise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Nothing to add to impeccable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Impeccable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Satisfactory
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2022
The delivery took a while but arrived before the date of use. It's a shame you didn't respond to my delivery date request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2022
very good site and order processed quickly
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Hat dropped in the mailbox without its packaging.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
As always: perfect packaging…my little cap well protected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Traclet? Did you say Traclet?
Every time it's perfect, I recommend without hesitation and without the slightest doubt this wonderful brand!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
Fast shipping, product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2022
Nothing to say!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2022
Very satisfied with the product, with the delivery...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Satisfied, loyal customer, serious company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/05/2022
nothing particular to say everything is well organized the communication about the delivery is very good and the item itself I am very happy with.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2022
Great choice, very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2022
Product and delivery meet my expectations
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