Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2022
Very nice item, careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
Correct information by phone. Product conforms to my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2022
Very good. Just missing a few photographs of models worn or presented on a mannequin. This would help better visualize the fit and imagine the match to the face for the person styling the item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2022
Order conforms to the images on the site. Fast shipping. Customer service is TOP.
In 3 words: simple, fast, and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
Still super top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
good navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
Good speed, good quality of products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2022
Clarity, efficiency, speed, quality, nothing to report... hats off Traclet! ;)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2022
Very satisfied, delivery made quickly, received the product impeccable Regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2022
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2022
Very good product, great packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Second order made with TRACLET, I am completely satisfied: very good products, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/02/2022
Completely satisfied! Thanks!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2022
The order was easy, and the communications, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2022
Fast delivery and no problems, and the size of the hat I needed.
I will come back.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2022
Very good quality product for a fast and efficient service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2022
Perfect, as described and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
Simple navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2022
Wide choice and possibility of made in France
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2022
Very good. Good representation of the chosen caps.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
Wide choice of hats and caps at reasonable prices
Fast delivery with well-packaged items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2022
Very satisfied with my purchase, very good quality, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2022
Fast delivery and well-protected item.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2022
Item conforms to the description and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2022
Always so efficient, very pleasant contact.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2022
Fast shipping, beautiful product quality, meets my expectations. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
The site is excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2022
Ease of search, very clear site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2022
Still not received
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Response from Chapellerie Traclet
Hello
The order was placed on March 1, 2022
It was also shipped on March 1 under the colissimo tracking 6M18196134195.
This tracking was sent by email from us as well as by the post office.
This package is in the process of being delivered. A complaint will be made today.
Please excuse us for this delay beyond our control
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2022
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/03/2022
Item conforms to the order, pleasant and efficient staff, delivery date respected. Serious company to recommend. Thank you.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/03/2022
Cap ordered on the Traclet site. The visor is thick, which is good, but the fabric is really very thin and the color does not match what is displayed on a computer (I checked it on 3 different computers in total!)
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Response from Chapellerie Traclet
Hello
For the visor, it is normal that it is thick because it is made of plastic. We also have caps with soft and foldable visors.
As for the color, what color do you see?
From our side, the color is indeed taupe, we have been selling it for many years and we have not had any issues with the color.
Remaining at your disposal
Sincerely
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
Item corresponding to what I wanted. Very good quality, perfect size, I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/02/2022
A lot of choices for reasonable prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2022
Top !!!!!
Perfect phone reception, fast delivery, return (ordered product too small...) handled very quickly.
I recommend without any hesitation !!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/02/2022
Perfect delivered on time for a birthday.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2022
Reliable and professional seller. To recommend.
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