Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2021
Beautiful quality of the cap and color similar to its photo.
Elegant and very pleasant to wear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2021
Choice, presentation and sufficient description. A selection of French products. However, the digital version of the site is not optimized. Tabs and window sizes cause problems without the possibility to navigate. It would also be a plus to have a photo of each hat being worn. This gives a better idea of the shape and quality, especially on dark colors. I am satisfied and would gladly recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Fast delivery, careful packaging, quality item. Good email contact. I am satisfied. A big thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
Impeccable product..but I put a few more euros to have a box to keep it...best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Very correct site, the straps are great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2021
Very nice color, beautiful finish, easy to wear, I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2021
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
Products conform to the photo
Good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2021
Perfect, nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2021
Great choice, fair prices and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2021
Corresponds exactly to what I was looking for!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2021
No response to my question about the size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Items well detailed on the site. Fast delivery. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Everything went as smoothly as possible!! Thank you very much. Fast delivery. The cap was a success! :) good gift idea.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Excellent service, very good communication, patient & caring. Precise and adequate information and recommendations. Competitive prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
I am satisfied with the product, and the delivery was also fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2021
PERFECT. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2021
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2021
Very good quality cotton, the 2 nightcaps ordered were received on time, well done for everything!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2021
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2021
Delivered 4 months after the order after a refund request. No explanation. It's borderline dishonest.
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Response from Chapellerie Traclet
Hello
Please excuse us for this delivery delay, our manufacturer has had significant delays in obtaining the Gore Tex membrane.
Furthermore, the order was shipped the day before your message.
We hope that the hat gives you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2021
Top thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2021
Very fast delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2021
Very nice hat and fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Well-designed site to choose your headgear, with a large quantity of different products. I highly recommend this online merchant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2021
Clear site, filled with good products, details, and advice. However, I think there are products that will no longer be restocked (depending on sizes), it should be more explicit on this point.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2021
Ordered on 30/09/2021, received on 04/10/2021. Fast delivery, on the scheduled day and in the mailbox.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/09/2021
There are two different caps in the photos on the site, obviously I received the wrong one, what a shame!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Yes, there are more than three photos to show that each cap is unique.
Which model would you like and in which size to see if we can change it for the desired cap.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Serious site. Excellent product. Fast order shipment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2021
Good delivery except that the delivery person couldn't find my address, had to go pick it up at the post office.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2021
Everything is compliant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Very satisfied with the delivery. The waterproof wool cap from Traclet is exactly what I expected. Excellent product for autumn-winter.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2021
All good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
Complete satisfaction with the service and the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2021
The site is very easy to use. The speed of sending and receiving items is really a great comfort for the customer.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2021
A quality item shipped quickly. I recommend.
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