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Rating: 5 out of 5
Very beautiful hat as per my wishes
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 4 out of 5
Satisfactory site and very satisfactory quality
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A
Rating: 5 out of 5
Product as described, practical.
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A
Rating: 5 out of 5
Always very good
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A
Rating: 1 out of 5
Package received after numerous follow-ups with a customer service that is very difficult to reach!
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Response from Chapellerie Traclet
Hello
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
Thank you for your message.
Please excuse us for this delay, for the naughty hat, we had delays because the hat comes from the United States and it was stuck in customs.
We urgently sent you the blue trilby by chronopost.
Please excuse us for these inconveniences.
We hope that the hats meet your satisfaction.
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Communication is a bit complicated, it could make things a little easier!
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A
Rating: 5 out of 5
everything was perfect, ease of navigation, speed of delivery
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A
Rating: 5 out of 5
Nothing to report. Very good and fast.
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A
Rating: 5 out of 5
Very serious company, careful, impeccable service, from now on I will order from this company
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A
Rating: 5 out of 5
Magnificent tricorne I am delighted.
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A
Rating: 5 out of 5
Respect for deadlines
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A
Rating: 5 out of 5
Perfect experience; I will return
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A
Rating: 5 out of 5
Delivery on the announced times
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A
Rating: 5 out of 5
Very satisfied with my ordered items.
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A
Rating: 5 out of 5
The site is clear except maybe when an item is no longer available
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A
Rating: 4 out of 5
The hat is very nice and fits my husband very well, beautiful color, flattering... the only complaint: its price because my husband often loses his hats, beanies, etc....!
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A
Rating: 4 out of 5
The hat meets my expectations. That said, I regret a size issue. The size of hats that usually fits me is too large here. The problem was solved with a head size reducer.
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A
Rating: 5 out of 5
Very easy to navigate. Couldn't be better.
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A
Rating: 5 out of 5
I am generally satisfied with the ordering process to delivery
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A
Rating: 5 out of 5
Very good site with a wide choice of products.
Delivery is fast and efficient.
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Delivery is fast and efficient.
A
Rating: 5 out of 5
fast service !!
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A
Rating: 5 out of 5
Thank you promise kept
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A
Rating: 5 out of 5
Fast delivery and in accordance with the order. The products seem to be of good quality, to see in use.
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A
Rating: 5 out of 5
Deadlines are met
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A
Rating: 5 out of 5
Customer service very attentive and efficient
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A
Rating: 5 out of 5
Delivery was fast in 48h.
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Good
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A
Rating: 4 out of 5
Everything went as planned
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A
Rating: 5 out of 5
Completely pleasantly surprised by my purchase. Product of absolute quality and I recommend it
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A
Rating: 5 out of 5
Ordered on Thursday, delivered on Saturday. I am very satisfied with my purchase and my order.
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A
Rating: 2 out of 5
For my first order a bit disappointed the package was open even the delivery person asked me what was in the box.
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Response from Chapellerie Traclet
Hello
Thank you for your message, we will make a complaint to the post office. Indeed, the package is sealed so that it is not opened. If it was opened during transport, that is not normal.
Please excuse us for this inconvenience independent of our will.
Remaining at your disposal.
Best regards
Traclet Sebastien
Thank you for your message, we will make a complaint to the post office. Indeed, the package is sealed so that it is not opened. If it was opened during transport, that is not normal.
Please excuse us for this inconvenience independent of our will.
Remaining at your disposal.
Best regards
Traclet Sebastien
A
Rating: 5 out of 5
Everything perfect
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A
Rating: 4 out of 5
Everything was almost perfect.
The only small complaint: it was only after placing the order that I was informed that the hat was on backorder, without any indication of when it would be available. However, it was a summer hat, and nothing indicated when it would be available! I called your services and was very kindly reassured! The hat was finally delivered and it is great!!! So we are very happy!
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The only small complaint: it was only after placing the order that I was informed that the hat was on backorder, without any indication of when it would be available. However, it was a summer hat, and nothing indicated when it would be available! I called your services and was very kindly reassured! The hat was finally delivered and it is great!!! So we are very happy!
A
Rating: 5 out of 5
Good choice of headgear. In accordance with the order. I am satisfied.
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A
Rating: 5 out of 5
very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 5 out of 5
ok ok
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A
Rating: 5 out of 5
Speed efficiency
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A
Rating: 5 out of 5
PERFECT
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A
Rating: 4 out of 5
I am satisfied
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