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Rating: 5 out of 5
everything was perfect, order respected and good product
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent service, well advised, fast delivery, well packaged, the service is perfect overall. Bravo
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Very serious and especially very responsive purchasing and shipping service. Thank you again.... Perfect and fast shipping.
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A
Rating: 5 out of 5
Navigation on the site is easy, clear, offering a wide choice of items for all budgets.. The order meets my expectations, delivered in a short time. The package is well prepared. The items give me complete satisfaction.
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A
Rating: 4 out of 5
Very good discovery for me! Thank you!
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A
Rating: 5 out of 5
Fast and hassle-free delivery
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A
Rating: 5 out of 5
Delighted with the item, the packaging, the time frame and the price.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
PERFECT. Nothing to report.
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A
Rating: 5 out of 5
Product quality, serious packaging and speed of delivery
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A
Rating: 4 out of 5
I have already ordered several times. The items are always of good quality.
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A
Rating: 2 out of 5
I ordered a Tilley hat, I paid for express delivery with TNT, to receive the package the day after shipping as indicated. The item was shipped on June 25. On June 29, having still received nothing, I called. I was sent an email saying that the item had indeed been shipped. I was finally delivered on July 1. The logistics really leaves much to be desired.
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Response from Chapellerie Traclet
Hello, as indicated when ordering, the delivery time for the ordered size was 2 weeks https://www.chapellerie-traclet.com/fr/chapeau-tilley/4803-le-chapeau-ltm5-airflo-naturel.html#/8-taille-55_cm the order was placed on 20/06/2021 It was delivered to you on 01/07/2021, which is within the 2 weeks as indicated when ordering. In the event that the TNT carrier did not deliver the next day, we made a complaint, but this information should be noted for the carrier and not our company which does not handle delivery. Best regards, Traclet Sebastien
A
Rating: 5 out of 5
IMPECCABLE VERY NICE QUALITY - TOTALLY MEETS EXPECTATIONS
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A
Rating: 5 out of 5
Very good online store
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast and careful delivery
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A
Rating: 4 out of 5
Satisfied on all points
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A
Rating: 5 out of 5
Delivery within the announced deadlines, impeccable packaging and well-protected hat, in short, I don't know if I have a head for a hat but the service makes me want to recommend.
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A
Rating: 5 out of 5
Perfect In fact, this hat is intended for men but for summer walks, the garden and hikes it is also elegant for a woman I wore it with a dress and I was complimented on my elegance Very satisfied
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A
Rating: 5 out of 5
Nothing to complain about! Everything is going smoothly
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A
Rating: 4 out of 5
I couldn't finalize my order on the site, but everything went perfectly well over the phone.
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A
Rating: 5 out of 5
Perfect. Fast shipping, careful packaging, and high-quality product.
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A
Rating: 4 out of 5
Good communication about the delivery time (15 days), which allowed me not to worry, thank you!
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A
Rating: 5 out of 5
Beautiful hat, exactly as described. Perfect size after measuring according to the site's advice. Express delivery that keeps its promises.
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A
Rating: 5 out of 5
Recommended
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A
Rating: 5 out of 5
Fast and efficient
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A
Rating: 5 out of 5
Delivery times respected. Perfect site.
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A
Rating: 4 out of 5
easy site
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A
Rating: 5 out of 5
The product perfectly meets my expectations.
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A
Rating: 5 out of 5
Great customer service! Great hat and super fast delivery, thank you!!!
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A
Rating: 5 out of 5
As described. Well packaged and fast
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A
Rating: 5 out of 5
Very fast delivery, top-notch
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A
Rating: 5 out of 5
We had a sizing issue. The responsiveness was very effective for making an exchange. I just regret having to pay the return fees when I was not responsible for the mistake.
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A
Rating: 5 out of 5
I had no trouble ordering hats from the wide selection offered on your website.
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A
Rating: 5 out of 5
Perfect! Fast shipping and product quality, top!
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A
Rating: 4 out of 5
GIFT CHECK RECEIVED QUICKLY
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A
Rating: 4 out of 5
site where you can navigate easily
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A
Rating: 5 out of 5
Yes, everything arrived on time and the products are of good quality. Perfect
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