Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

Reset filters
V
Vincent K.
Rating: 5 out of 5
following a purchase from 14/02/2026
Fast and careful delivery of a quality item.
Translated reviews
Response from Chapellerie Traclet
We warmly thank you for your positive feedback, Mr. Vincent. We are delighted to learn that you appreciated the speed and quality of our service. Do not hesitate to come back to us for any other request or need in hat making.
A
Adrien C.
Rating: 5 out of 5
following a purchase from 15/02/2026
Kepi delivered in 4 days, meets expectations and the requested size! Of very good quality, I highly recommend!
Translated reviews
Response from Chapellerie Traclet
We warmly thank you for your flattering review, Adrien! We are delighted to learn that the cap met your expectations and that you are satisfied with its quality. Your recommendation is valuable to us and we hope to serve you again soon.
S
Stephane B.
Rating: 5 out of 5
following a purchase from 16/02/2026
All ok
Translated reviews
Response from Chapellerie Traclet
Mr. Stéphane, we warmly thank you for your positive review of our site "Chapellerie Traclet". We are delighted to learn that you found satisfaction in our services. Do not hesitate to come back to us for any questions or future needs.
N
Nadine C.
Rating: 5 out of 5
following a purchase from 15/02/2026
Very nice hat
Translated reviews
Response from Chapellerie Traclet
Dear Nadine,

We sincerely thank you for your flattering review and for the 5/5 rating! We are delighted to hear that you are satisfied with your hat. Your satisfaction is our greatest reward. Do not hesitate to come back and see us to discover our new collections.

Best regards,
The Chapellerie Traclet team
C
Collin P.
Rating: 5 out of 5
following a purchase from 15/02/2026
Perfect
Translated reviews
Response from Chapellerie Traclet
Hello Collin,

Thank you very much for your positive feedback! We are delighted that our site "Chapellerie Traclet" has satisfied you. Your feedback is valuable and motivates us to continue providing the best possible service.

See you soon on our site!

The Chapellerie Traclet team
J
Jean-Louis D.
Rating: 5 out of 5
following a purchase from 11/02/2026
a real business! that takes care of us. Thank you.
Translated reviews
Response from Chapellerie Traclet
Dear Jean-Louis,

Thank you immensely for your flattering review and your perfect rating! We are delighted that our work satisfies you and that you feel well taken care of. Your support motivates us to continue offering you the best.

See you very soon at Chapellerie Traclet!

Best regards,
The Chapellerie Traclet team
H
Hugues D.
Rating: 5 out of 5
following a purchase from 12/02/2026
Order arrived very quickly, in packaging that protected the product (cap) perfectly well, very very satisfied, I recommend and would recommend!
Translated reviews
Response from Chapellerie Traclet
Hello Hugues,

We sincerely thank you for your flattering review and are delighted to learn that your order was delivered quickly and in careful packaging. Your satisfaction is our priority and your recommendations mean a lot to us. We look forward to seeing you again on our "Chapellerie Traclet" site!
P
Pierre M.
Rating: 2 out of 5
following a purchase from 09/02/2026
Average
Translated reviews
Response from Chapellerie Traclet
Hello Pierre,

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with our site "Chapellerie Traclet" did not meet your expectations. Your satisfaction is our priority, and we are committed to improving our services. Please feel free to contact us directly with any questions or suggestions. We hope to provide you with a better experience during your next visit.

Best regards,
The Traclet team
T
Thomas L.
Rating: 5 out of 5
following a purchase from 13/02/2026
Very good tutorial for choosing the right size and I love my Kongol cap. Fast delivery as well. In short, I recommend.
Translated reviews
Response from Chapellerie Traclet
Hello Thomas,

We warmly thank you for your flattering review! We are delighted to learn that our tutorial has been helpful for you in choosing the right size and that you appreciate your Kongol cap. The satisfaction of our customers is our priority, and your recommendation particularly touches us. We look forward to serving you again at Chapellerie Traclet!

Best regards,
The Traclet team
F
Fabienne D.
Rating: 5 out of 5
following a purchase from 27/01/2026
I was looking for a kangaroo leather hat that is very difficult to find in France, Chapellerie Traclet provided it to me on time and it is beautiful. Thank you!
Translated reviews
Response from Chapellerie Traclet
Dear Fabienne, we sincerely thank you for your flattering review. We are delighted to learn that you found the kangaroo leather hat you were looking for and that it fully satisfies you. Your satisfaction is our greatest reward, and we remain at your disposal for any future requests.
A
Arnaud C.
Rating: 5 out of 5
following a purchase from 12/02/2026
Ok
Translated reviews
Response from Chapellerie Traclet
Hello Arnaud,

Thank you very much for your feedback! We are delighted to know that our site satisfies you. Please feel free to reach out to us if you have any questions or suggestions.

Best regards,
The Chapellerie Traclet team
B
Bentelkhokh S.
Rating: 5 out of 5
following a purchase from 12/02/2026
Very happy with the product
Translated reviews
Response from Chapellerie Traclet
Hello Bentelkhokh,

We warmly thank you for your positive review! We are delighted to hear that you are satisfied with your product. Please feel free to come back to us for your future purchases.

Best regards,
The Chapellerie Traclet team
F
Frederic R.
Rating: 5 out of 5
following a purchase from 13/02/2026
Quality and speed
Translated reviews
Response from Chapellerie Traclet
Dear Frédéric,

We warmly thank you for your flattering review and your perfect score of 5/5. We are delighted to learn that you appreciated the quality of our products as well as the speed of our service. Your satisfaction is our priority and your feedback is precious to us. We look forward to serving you again at Chapellerie Traclet.

Sincerely,
The Chapellerie Traclet team
M
Maude L.
Rating: 5 out of 5
following a purchase from 06/02/2026
Blabla
Translated reviews
Response from Chapellerie Traclet
Dear Maude,

Thank you very much for your flattering review and for the 5/5 rating. Your satisfaction is our priority and we are delighted that our service met your expectations. Please feel free to come back to see us for your future purchases, we will always be happy to welcome you!

Best regards,
The Chapellerie Traclet team
C
Catherine G.
Rating: 5 out of 5
following a purchase from 12/02/2026
Very satisfied
Translated reviews
Response from Chapellerie Traclet
Hello Catherine,

Thank you very much for your 5/5 review! We are delighted to hear that you are very satisfied with your experience at Chapellerie Traclet. Your satisfaction is our priority. We look forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team
J
Josette M.
Rating: 4 out of 5
following a purchase from 28/01/2026
B
Translated reviews
Response from Chapellerie Traclet
Dear Josette,

Thank you for your feedback and for the rating of 4/5 that you gave to our site "Chapellerie Traclet". Your feedback means a lot to us, and we would be happy to know how we could improve your experience. Please feel free to share your suggestions with us.

Best regards,
The Chapellerie Traclet team
M
Martinez D.
Rating: 5 out of 5
following a purchase from 12/02/2026
Completely satisfied I am delighted with my purchase
Translated reviews
Response from Chapellerie Traclet
We warmly thank you for your positive feedback, Mrs. MARTINEZ. We are delighted to learn that you are completely satisfied with your purchase and we hope to see you soon on our "Chapellerie Traclet" site for new discoveries.
N
Nathalie P.
Rating: 5 out of 5
following a purchase from 11/02/2026
Already given
Translated reviews
Response from Chapellerie Traclet
Dear Nathalie,

We sincerely thank you for your 5-star rating and for your positive feedback on our site "Chapellerie Traclet". Your satisfaction is our greatest reward and we are delighted that you enjoyed your experience. Please do not hesitate to reach out to us if you need advice or assistance.

Best regards,
The Chapellerie Traclet team.
J
Jérôme P.
Rating: 5 out of 5
following a purchase from 09/02/2026
Everything is perfect!
Translated reviews
Response from Chapellerie Traclet
Hello Jérôme,

We sincerely thank you for your flattering comment and your rating of 5/5. Your satisfaction is our priority and we are delighted that our site "Chapellerie Traclet" has met your expectations. We look forward to welcoming you again!
C
Claudia B.
Rating: 5 out of 5
following a purchase from 12/02/2026
very nice product
Translated reviews
Response from Chapellerie Traclet
Dear Claudia,

We warmly thank you for your flattering review and for the rating of 5/5. We are delighted to learn that our product has met your expectations in beauty. Your satisfaction is our priority, and we hope to see you again soon on our site.

Sincerely,
The Chapellerie Traclet team
J
Jean Claude D.
Rating: 4 out of 5
following a purchase from 03/02/2026
Item conforms to what I hoped for
Translated reviews
Response from Chapellerie Traclet
Hello Jean Claude,

We sincerely thank you for your positive feedback regarding your order on our site "Chapellerie Traclet". We are delighted to learn that the item met your expectations. Your satisfaction is our priority. Do not hesitate to come back to us for your future purchases, we will be happy to welcome you again.

Best regards,
The Chapellerie Traclet team
I
Isabelle B.
Rating: 5 out of 5
following a purchase from 11/02/2026
Very nice rain hat
Translated reviews
S
Sylvie L.
Rating: 5 out of 5
following a purchase from 09/02/2026
Quality and conformity of the product.
Translated reviews
Response from Chapellerie Traclet
Dear Sylvie,

Thank you very much for your positive feedback! We are delighted to learn that the quality and compliance of our products met your expectations. Your satisfaction is our priority.

See you soon at Chapellerie Traclet!

Best regards,
The Chapellerie Traclet team
J
Jean F.
Rating: 5 out of 5
following a purchase from 08/02/2026
Beautiful mitten, large size, fast delivery
Translated reviews
Response from Chapellerie Traclet
Hello Jean,

Thank you very much for your flattering review and your 5/5 rating! We are delighted that you like the mitten and that the delivery was fast. Do not hesitate to contact us if you need advice on sizing for your future purchases.

See you soon at Chapellerie Traclet!

Best regards,
The Traclet team
F
Francis D.
Rating: 5 out of 5
following a purchase from 10/02/2026
very nice cap
Translated reviews
Response from Chapellerie Traclet
Hello Francis,

Thank you very much for your flattering review! We are delighted that you like the cap. Please feel free to come back to us for your future purchases.

Best regards,
The Traclet Hat Shop team.
M
Miralda H.
Rating: 5 out of 5
following a purchase from 08/02/2026
Interesting site offering a diverse selection of quality items.
Translated reviews
Response from Chapellerie Traclet
Dear Miralda,

We warmly thank you for your flattering review and the score of 5/5. We are delighted that our selection of quality items pleased you. Your satisfaction is our priority, and your comments motivate us to continue offering you the best. Do not hesitate to come back to visit our site to discover our new collections!

Best regards,
The Chapellerie Traclet team
N
Nathalie B.
Rating: 5 out of 5
following a purchase from 10/02/2026
Product of very good quality
Translated reviews
Response from Chapellerie Traclet
Dear Nathalie, we sincerely thank you for your flattering review. We are delighted to learn that the quality of our products has satisfied you. Your feedback is valuable and encourages us to continue our commitment to excellence.
J
Jeanpierre S.
Rating: 4 out of 5
following a purchase from 03/02/2026
I wonder if this is a genuine Stetson made in China?
Translated reviews
Response from Chapellerie Traclet
Hello Jean-Pierre,

Thank you for your feedback and your rating of 4/5. We understand your questions regarding the origin of our products. At Chapellerie Traclet, we strive to offer quality items, and we verify the source of each product. Please feel free to contact us for more information about our hats.
Stetson, like all brands, also makes some products in China.
We remain at your disposal.

Best regards,
The Chapellerie Traclet team
M
Monique B.
Rating: 5 out of 5
following a purchase from 11/02/2026
Great
Translated reviews
Response from Chapellerie Traclet
Dear Monique,

Thank you very much for your warm feedback! We are delighted that you liked our hat shop. Looking forward to seeing you again soon!

Best regards,
The Traclet Hat Shop Team
T
Tony W.
Rating: 5 out of 5
following a purchase from 11/02/2026
Brilliant
Translated reviews
Response from Chapellerie Traclet
Hello Tony,

Thank you very much for your flattering review! We are delighted that our site "Chapellerie Traclet" pleases you. Your satisfaction is our priority, and we hope to see you again soon.

Best regards,
The Chapellerie Traclet team
N
Nicolas L.
Rating: 5 out of 5
following a purchase from 09/02/2026
Fast and satisfied with my order. Top
Translated reviews
Response from Chapellerie Traclet
Hello Nicolas,

Thank you very much for your positive feedback and your rating of 5/5! We are delighted that you were satisfied with your order and the speed of our service. We look forward to seeing you again soon on our site!

Best regards,
The Chapellerie Traclet team
M
Marie-Cruz M.
Rating: 5 out of 5
following a purchase from 09/02/2026
Quality product as expected.
Translated reviews
Response from Chapellerie Traclet
Dear Marie-Cruz,

We warmly thank you for your flattering review and for the rating of 5/5. We are delighted that our product has met your expectations in terms of quality. Your satisfaction is our priority, and we hope to see you again soon on our site.

Sincerely,
The Traclet Hat Shop Team.
K
Klaus B.
Rating: 5 out of 5
following a purchase from 09/02/2026
Perfect!
Translated reviews
Response from Chapellerie Traclet
We sincerely thank you for your flattering comment, Klaus. We are delighted to hear that you had a positive experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to welcome you again soon.
E
Elizabeth B.
Rating: 5 out of 5
following a purchase from 10/02/2026
Everything was perfect
Translated reviews
Response from Chapellerie Traclet
Hello Elizabeth,

Thank you very much for your flattering review! We are delighted to hear that your experience on our site "Chapellerie Traclet" was perfect. Your satisfaction is our priority, and your compliments encourage us to continue providing the best possible service.

Looking forward to seeing you again soon!

Best regards,
The Chapellerie Traclet team
P
Philippe E.
Rating: 5 out of 5
following a purchase from 10/02/2026
delivery delayed due to bad weather no doubt but content as expected
Translated reviews
Response from Chapellerie Traclet
Dear Philippe,

We sincerely thank you for your evaluation and understanding regarding the delivery delay due to the bad weather. We are delighted to learn that the content of your order met your expectations. Your satisfaction is our priority, and we hope to serve you again very soon.

Best regards,
The Traclet Hat Shop Team
A
Antonin T.
Rating: 5 out of 5
following a purchase from 10/02/2026
Very good thank you
Translated reviews
Response from Chapellerie Traclet
Hello Antonin,

We sincerely thank you for your positive feedback and your perfect rating. It is a pleasure to know that our site "Chapellerie Traclet" has met your expectations. Do not hesitate to reach out to us if you need assistance or advice.
J
Jean-Luc T.
Rating: 5 out of 5
following a purchase from 09/02/2026
Package delivered on time, the hat meets my expectations.
Translated reviews
Response from Chapellerie Traclet
We warmly thank you for your positive feedback, Jean-Luc. We are delighted to learn that your hat met your expectations and that the delivery was made within the allotted time. Your satisfaction is our priority, and we hope to see you again soon on our "Chapellerie Traclet" site.
A
Alain P.
Rating: 5 out of 5
following a purchase from 09/02/2026
Quality item.
Translated reviews
Response from Chapellerie Traclet
Hello Alain,

We warmly thank you for your feedback and for the 5/5 rating. We are delighted to learn that you are satisfied with the quality of our items. Your satisfaction is our priority and your comments encourage us to continue offering the best to our customers. Don't hesitate to come back and see us!

Best regards,
The Traclet Hat Shop Team.
R
Rade S.
Rating: 2 out of 5
following a purchase from 12/11/2025
It would have been 5 stars for the excellent cap, but waiting 2.5 months for delivery is totally unacceptable and disappointing.
Translated reviews
Response from Chapellerie Traclet
Hello Rade,

Thank you for taking the time to share your feedback. We are delighted to hear that you appreciate the quality of our hat. However, we understand your frustration regarding the delivery time and we apologize for this experience. Your feedback is valuable and helps us improve our services.

We hope to count you among our customers again and provide you with a better experience in the future.

Best regards,
The Chapellerie Traclet team
L
Ludovic D.
Rating: 5 out of 5
following a purchase from 08/01/2026
Very good
Translated reviews
Response from Chapellerie Traclet
Hello Ludovic,

Thank you very much for your excellent rating and your positive feedback! We are delighted that you like our site. Please do not hesitate to reach out to us if you have any questions or need assistance.

Best regards,
The Chapellerie Traclet team
We use cookies for audience measurement and improving user experience.