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Rating: 4 out of 5
good! nothing to report
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
satisfied with the finish
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A
Rating: 5 out of 5
good
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A
Rating: 5 out of 5
Simple to use site
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A
Rating: 4 out of 5
Aaaa
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A
Rating: 5 out of 5
Fast, precise, professional.
What more could you ask for?
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What more could you ask for?
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Perfect and very fast delivery
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A
Rating: 1 out of 5
Very slow delivery... more than 15 days
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We had to send you a second
Package because the first is in the network but we were able to get more information from the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us for this inconvenience.
We had to send you a second
Package because the first is in the network but we were able to get more information from the post office.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Super fast delivery!!!
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A
Rating: 5 out of 5
Satisfied.
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A
Rating: 5 out of 5
Effective
Clear
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Clear
A
Rating: 5 out of 5
Traclet always presents original and quality products. I prefer local purchases because some identical products are cheaper elsewhere.
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Response from Chapellerie Traclet
Thank you for your order and your loyalty
Best regards
Traclet Sébastien
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Choosing the product on the site is very easy. Many photos to define the product. Complete and precise technical description. Fast and compliant delivery. Good tracking of the shipment. Product delivered perfectly compliant. I am totally satisfied with my order.
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A
Rating: 4 out of 5
no particular problem
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A
Rating: 5 out of 5
Very good service, quick responses and advice by email.
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A
Rating: 5 out of 5
Very good, correct deadlines
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A
Rating: 5 out of 5
ok, good
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A
Rating: 5 out of 5
Nothing to complain about, fast delivery, hat shipped in perfect packaging, a small detail that is not due to Chapellerie Traclet, a barely visible felt/pen mark of about two cm on one side, as this hat is intended for hiking, it will see others...
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A
Rating: 4 out of 5
Navigation:
- simple and sufficient to find what you want;
- big crush on product information, especially the materials used and the country of manufacture;
Delivery:
- product very well packaged, compliant and without defects;
- on time;
Customer service:
- after-sales service not solicited as no problem or question;
- communication regarding the order and delivery without issue;
Degree of satisfaction:
- very satisfied.
Translated reviews
- simple and sufficient to find what you want;
- big crush on product information, especially the materials used and the country of manufacture;
Delivery:
- product very well packaged, compliant and without defects;
- on time;
Customer service:
- after-sales service not solicited as no problem or question;
- communication regarding the order and delivery without issue;
Degree of satisfaction:
- very satisfied.
A
Rating: 5 out of 5
Top quality and fast delivery
Thank you
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Thank you
A
Rating: 5 out of 5
The hats are superb and the delivery perfect.
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Response from Chapellerie Traclet
Thank you for your message and your order
Best regards
Traclet Sébastien
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Everything received quickly.
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A
Rating: 5 out of 5
Easy navigation on the site
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A
Rating: 5 out of 5
completely satisfied
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A
Rating: 5 out of 5
I discovered your site while looking for a stylish hat for my dad who has Alzheimer's disease. I really enjoyed seeing the variety of hats. I am satisfied with the quality and style that meets my expectations.
If one day I want to treat myself, I will return to Traclet.
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If one day I want to treat myself, I will return to Traclet.
Response from Chapellerie Traclet
Thank you very much for your message.
We hope that the hat will fully satisfy your dad.
Best regards
Traclet Sébastien
We hope that the hat will fully satisfy your dad.
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
.....
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A
Rating: 5 out of 5
Easy access
Wide choice
Fast delivery
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Wide choice
Fast delivery
A
Rating: 5 out of 5
Item corresponds well to the image as well as the description.
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A
Rating: 5 out of 5
Very good transaction as always with this store.
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A
Rating: 4 out of 5
New customer very satisfied
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A
Rating: 5 out of 5
Regarding my order, their website has realistic photos regarding the colors. The packaging of the hats was well secured. I am happy with the ordered items.
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A
Rating: 5 out of 5
The site is clear. Easy search with good explanations on the characteristics of hats and caps, for example UV protection material and more.. impeccable delivery in 2 days.
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A
Rating: 5 out of 5
Beautiful design, received very quickly, protective packaging. Very satisfied.
We will see the durability in use.
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We will see the durability in use.
A
Rating: 4 out of 5
Not enough choice in colors for linen and cotton caps.
Otherwise very good
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Otherwise very good
A
Rating: 5 out of 5
The order arrived quickly, perfectly packaged and in accordance with what I wanted. Thank you and "hats off"
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A
Rating: 1 out of 5
Not satisfied at all: navigation on the site, delivery time, wrong information and communication.
Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.
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Moreover, dishonesty not to say before validation and payment that the item ordered is out of stock.
Response from Chapellerie Traclet
Hello,
Thank you for indicating the improvements to be made because on one hand the bicorne is in the special hats category and it is possible to find it immediately on the search engine.
Then the information on the delivery time is noted in red on the site when choosing the size and repeated in the order summary and a third time an email is sent to warn of a delay.
Remaining at your disposal to improve the system.
Best regards
Traclet Sébastien
Thank you for indicating the improvements to be made because on one hand the bicorne is in the special hats category and it is possible to find it immediately on the search engine.
Then the information on the delivery time is noted in red on the site when choosing the size and repeated in the order summary and a third time an email is sent to warn of a delay.
Remaining at your disposal to improve the system.
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
nothing to report
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A
Rating: 5 out of 5
As usual fast and efficient
Product in stock received in 2 days
A very wide choice Top
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Product in stock received in 2 days
A very wide choice Top