Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
gooood
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
very good, site and impeccable service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Super product!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2021
Very good customer contact, and very good availability
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
Love ur!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Very well designed site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2021
The items I ordered were out of stock (availability in 2 or 3 weeks). After 6 weeks of waiting, I had to make a complaint for them to finally be sent to me. In the meantime, I received no information. Order tracking seems to have some misses.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Super accessible site and very well made with beautiful photos that reflect the quality of the merchandise, fast delivery and in very good condition, really a great discovery of the Traclet site. Well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
Very fast delivery and product conforms to the description
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2021
PACKAGE NOT RECEIVED
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Response from Chapellerie Traclet
Hello
The order was placed on April 13 in the afternoon, it was shipped on April 14 under tracking colissimo 6a20863226539.
The colissimo tracking indicates that the package was received on Friday, April 16 in your mailbox.
Three messages from the Post have been sent by email to inform you of the tracking.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Very easy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
Fast and careful shipping. I discovered your item during a report on TV. We must support European trades and artisans.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2021
Hats - Super!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2021
Your company's website is well designed and navigation is pleasant; Delivery was in accordance with the expected deadlines.
Disappointment regarding the Amalfi visor cap - Traclet ....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
I did not encounter any particular issues with your site. The product received corresponds exactly to the order and the delivery time is quite correct
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Large hat size available (62 cm) which is rare!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Responsiveness and customer follow-up without reproach.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Excellent advice, even for a modest purchase!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Satisfied with the custom work. I recommend this company.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
The ordered cap arrived within the announced timeframe and I like it a lot
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
very good site, very easy to order, very good quality of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Very nice hat delivered quickly!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Simple order and fast delivery. Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2021
The delivery was fast and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/04/2021
Beautiful hat - beautiful quality - fast and reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Very nice, comfortable to wear
Fast delivery
I am satisfied with my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
very satisfied with the service and the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2021
Nothing to say about Traclet but the delivery by Colissimo is really very disappointing: package found torn in the hall of my building.
Goods fortunately recovered but please offer another delivery method like Mondial Relay.
Delivery beyond 72 hours!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Good product easy to order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2021
Nice, easy in the advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Simple order, fast delivery. It’s for a birthday, let’s see if it pleases!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2021
Overall I am satisfied with my order and the site's respect for the 24-hour delivery time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
What to say when everything is perfect, site, quality, delivery time, we will come back to order something else, well done and keep it up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2021
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2021
Very good product
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