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Rating: 5 out of 5
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very very satisfied with my order
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A
Rating: 5 out of 5
Very satisfied with the product and delivery
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A
Rating: 5 out of 5
Navigation, order, delivery, product quality: total satisfaction.
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A
Rating: 5 out of 5
Responsiveness, product quality Continue
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A
Rating: 5 out of 5
Very good product that meets my expectations Delivered in 48h Magnificent
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A
Rating: 4 out of 5
Navigation is not always easy to find a hat, fortunately there is the possibility to review the hats that have been previously spotted. The return is not always relevant.
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A
Rating: 5 out of 5
Item as described, fast delivery
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A
Rating: 5 out of 5
very good!
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A
Rating: 4 out of 5
I received a message about a delivery in progress and a product out of stock, which one is correct?
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A
Rating: 4 out of 5
I regret the absence of UV protection
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A
Rating: 4 out of 5
serious site, fast delivery
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A
Rating: 5 out of 5
Hyper fast, well packaged, it's perfect
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A
Rating: 5 out of 5
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Perfect site with beautiful hats
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A
Rating: 5 out of 5
very good. fast and careful delivery.
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A
Rating: 5 out of 5
Received very quickly, quality product conforms to the product description, I recommend.
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A
Rating: 5 out of 5
very satisfied
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A
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Serious and fast site. Possibility to contact the store directly if additional questions
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A
Rating: 1 out of 5
Everything is fine, but on the return part of a package, we cannot directly print the return slip
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Response from Chapellerie Traclet
Hello
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet
Thank you for your message.
The note is harsh while the return is simple because you can make the request directly on the website from your account.
What solution do you propose?
Remaining at your service
Best regards
Traclet
A
Rating: 4 out of 5
Thank you very much
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A
Rating: 5 out of 5
compliant product, fast delivery
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A
Rating: 5 out of 5
A quality job done with care and even elegance... The pleasure of wearing a hat in any season!
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A
Rating: 5 out of 5
Very good, unfortunately I have to return the product too big!
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A
Rating: 4 out of 5
well received
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A
Rating: 5 out of 5
I was a bit worried about ordering from Canada and delivering to Slovenia, but your service was excellent! My concern was also that I do not speak French, but that was not a problem, your website and service helped me bridge that barrier. The parcel arrived super fast and made the recipient very very happy. Thank you a thousand times!
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A
Rating: 5 out of 5
Good product that meets my expectations
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A
Rating: 5 out of 5
Perfect!
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A
Rating: 1 out of 5
No deadline has been given to me.
However, the payment works very well!
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However, the payment works very well!
Response from Chapellerie Traclet
Hello
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet
The delivery time was indeed noted in red on the product sheet of the Tilley hat https://www.chapellerie-traclet.com/fr/chapeau-tilley-coton/2293-chapeau-t5mo-organic-airflo-olive-tilley-.html#/7-taille-56_cm/53-couleur-olive
It was also indicated in the order summary and sent by email.
Normally, we also indicated it during your call.
Remaining at your disposal.
Best regards
Traclet
A
Rating: 5 out of 5
Total satisfaction for this first order. Fast delivery, same for order tracking
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A
Rating: 4 out of 5
Nothing to report, product meets my expectations
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A
Rating: 5 out of 5
Size ok. Very fast delivery.
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A
Rating: 5 out of 5
the delivery was very fast and efficient.
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A
Rating: 4 out of 5
package received quickly although warned of a longer delivery time
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A
Rating: 5 out of 5
superb hat excellent quality
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A
Rating: 5 out of 5
Fast delivery
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