English 
Français A
Rating: 5 out of 5
Very satisfied with the site, the order and the delivery.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Well-designed site. Fast delivery. One downside, the delivery price is prohibitive for an item weighing a few dozen grams.
Translated reviews
A
Rating: 5 out of 5
Everything is perfect and corresponds to the offer and the photo exactly represents the Gottmann cap.
Translated reviews
A
Rating: 5 out of 5
Excellent.
size smaller than I thought
Translated reviews
size smaller than I thought
A
Rating: 5 out of 5
Practical site, helping non-experts to choose their product more easily. Very fast delivery!
Translated reviews
A
Rating: 5 out of 5
perfect
Translated reviews
A
Rating: 4 out of 5
Very intuitive
Translated reviews
A
Rating: 5 out of 5
Fast and serious
Translated reviews
A
Rating: 5 out of 5
Fast delivery; product corresponds to the request
Translated reviews
A
Rating: 5 out of 5
My girlfriend loves this bucket hat thank you very much! Both for the quality of the product and for the speed of delivery times.
Translated reviews
A
Rating: 4 out of 5
I waited a long time for the hat to be available for sale.
When it became available, I did not receive a message informing me even though I had filled out the form to be notified.
Translated reviews
When it became available, I did not receive a message informing me even though I had filled out the form to be notified.
A
Rating: 5 out of 5
I am very satisfied
Translated reviews
A
Rating: 5 out of 5
Good product that meets my expectations
Translated reviews
A
Rating: 5 out of 5
very good.
Translated reviews
A
Rating: 2 out of 5
I placed an order on December 2. As soon as I finished, I received a first questionnaire from you. Then, after almost 3 weeks of silence, I sent an email asking what was happening since I had received nothing. In response, I was told that the package had been sent while I had no information from the postal service. A week later, still having nothing, a new email with a delivery deadline. A package arrived on Monday, January 4, with only 2 items. I asked for explanations for these items and I am still waiting for a response.
Translated reviews
Response from Chapellerie Traclet
hello
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
you received an email from avis verify because we already made a first shipment as we indicated in our emails.
A second shipment was made of the items we still had in stock. We should send you the missing items by next week.
Sorry, we were able to respond yesterday to your email of the day.
Thank you for your understanding, please excuse us for these inconveniences beyond our control due to the non-receipt of the first shipment.
Best regards
Traclet
A
Rating: 5 out of 5
The alert system 'Product available again' is well designed. The delivery is also flawless (relay point, due to surprise gift).
Translated reviews
A
Rating: 1 out of 5
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
Translated reviews
Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Rating: 5 out of 5
Very beautiful hat delivered quickly
Translated reviews
A
Rating: 5 out of 5
Very beautiful toques!! fast shipping I recommend this site!
Translated reviews
A
Rating: 5 out of 5
Very beautiful site, deserves to be visited
Translated reviews
A
Rating: 5 out of 5
Affordable prices for very beautiful quality caps.
Translated reviews
A
Rating: 1 out of 5
I have not yet received the ordered product
Translated reviews
Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Rating: 4 out of 5
Simple to use site
Translated reviews
A
Rating: 5 out of 5
Very happy with my purchase
Translated reviews
A
Rating: 4 out of 5
Fast delivery.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 4 out of 5
everything is OK
Translated reviews
A
Rating: 5 out of 5
AWESOME. Super satisfied with the page. Keep it up.
Translated reviews
A
Rating: 5 out of 5
Perfect thank you. very fast delivery, careful packaging, professional communication and quality BERETS and French!
Translated reviews
A
Rating: 5 out of 5
Perfect nothing to say
Translated reviews
A
Rating: 5 out of 5
So good
Translated reviews
A
Rating: 4 out of 5
Very satisfied
Translated reviews
A
Rating: 5 out of 5
purchase sent quickly (even during the holiday season) and perfectly packaged
Translated reviews
A
Rating: 5 out of 5
very nice beret
top customer service
Translated reviews
top customer service
A
Rating: 5 out of 5
Order received quickly and in line with my expectations
Translated reviews
A
Rating: 4 out of 5
Good, nothing to report
Translated reviews
A
Rating: 5 out of 5
Very good site
Translated reviews
A
Rating: 5 out of 5
Clear and clean site. Very pleasant after-sales service. Particularly professional note for the person handling the email contact@.
Translated reviews
A
Rating: 5 out of 5
Perfect and very warm!!
Translated reviews
A
Rating: 5 out of 5
Very interesting and easy site
Translated reviews