Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Product conforms to the order
Nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
I am very satisfied with my orders as this is my second and certainly not the last.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Fast and beautiful caps
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2019
Extra
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/08/2019
I am not satisfied because on one hand I had to contact them to receive my order and on the other hand I was not satisfied with my product which I found neglected. When I sent a message with photos, I was told that they found the received product to be compliant and expected. I simply notice that I have quality requirements that the Traclet company does not have. It's a real shame.
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Response from Chapellerie Traclet
Hello, we have taken your remark about the quality of the product into account. However, one cannot expect a hat worth 18 euros to have the same quality as a hat worth 29 euros or 69 euros. Otherwise, there would be no price difference or only the brand or a fashion effect would justify a price difference. Indeed, we offer hats starting from 10 euros but this one is not of equivalent quality to a hat at 100 euros and to us, that seems normal. Thank you for clarifying your message so we can move forward, especially since our message on Facebook has gone unanswered. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Very good site, easy and especially the product upon arrival totally meets my expectations!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
very beautiful and good site do not change anything keep your brand image
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
Fast delivery, very satisfied with the course of my purchase
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
the delivery is always very fast I like it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
Responsiveness, quality of products and especially customer relations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
Very good and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
A site where you can find everything and always of great quality with competence.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Well-designed site allowing a clear choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Find on Google, the site is pleasant all products are well detailed.
If you have a question about a reference, the answer is given very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
This cap suits me, the delivery too.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
Speed efficiency thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2019
Fast delivery, beautiful product quality, comfortable.
I recommend the TRACLET brand.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2019
Efficient order tracking information.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
Received the second cap well, I am waiting for the refund of the first one.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
The Traclet hat shop has a clear site for all budgets. Orders, preferences, tracking are done quickly thanks to communicative means and a team. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
good service, good items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
I am very satisfied with the item I purchased and the service for sending the package.
thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Sometimes a few difficulties in finding the product already seen in previous days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Product and delivery conform to the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Well-designed site, easy to navigate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Everything is perfect, thank you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/08/2019
I have already given my opinion on your delivery on your messaging system.
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Response from Chapellerie Traclet
Hello
Following your message, we took a bit of time because we asked for information from the post office.
They indicated that they delivered the package with a signature. That is why we asked you for photos in order to proceed with the necessary steps with the post office.
If you do not have photos, please send us a sworn statement to try to obtain compensation and to be able to send you a hat in good condition.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Very beautiful site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Perfect, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Excellent site and perfect transaction
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2019
The hat I bought in your store is very beautiful, reasonably priced and of great quality. Thank you and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/08/2019
Navigation on the site is very easy. Delivery in record time. Very serious. This is my first order and I am totally satisfied. I highly recommend.
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Response from Chapellerie Traclet
Thank you for your comment.
Your suggestion for a notice is a solution that we will study.
However, we have a white paper on hats; here is the link on our site
https://www.chapellerie-traclet.com/fr/content/14-comment-conserver-son-chapeau
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2019
Very functional. Simple.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/07/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
It just needs a photo with the hat on a person to get an even better opinion on the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2019
great
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