English C
Rating: 5 out of 5
So beautiful and very fast shipping. I recommend.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 575 published reviews
Summary of reviews
Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
Reviews 1, 2, 4 and 5 stars
Reset filtersS
Rating: 5 out of 5
Fast and careful shipping, excellent quality beret, delighted with my purchase.
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E
Rating: 5 out of 5
Very nice hat, exactly like the photo on the site, shipping time respected, careful packaging. I am very satisfied. Thank you for the service provided and the quality of your products.
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S
Rating: 5 out of 5
very nice item and fast delivery
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L
Rating: 5 out of 5
Impeccable, very simple and easy!
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F
Rating: 5 out of 5
Good merchant site. The delivery is careful and the deadline is respected. The item seems to be of good quality (to see over time) for a reasonable price. If I have to recommend, it will be without hesitation.
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P
Rating: 5 out of 5
Pretty cap in accordance with the description.
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D
Rating: 1 out of 5
I still haven't received the hat, it's been fifteen days since I ordered and paid for it, I am angry, I was told 24 to 48 hours for delivery and nothing.
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your message and I completely understand your frustration regarding the delivery time of your order.
Indeed, the order was placed at 5 PM and it was sent the next day.
Ref. Request
260729085594
Package No.
6A07287541547
A complaint has even been made since.
Shipped Shipped 07/23/2026 6:04:16 PM
Payment made 07/22/2026 5:19:04 PM
We are doing everything possible to ensure quality service and I invite you to contact us directly so that we can examine your situation and provide you with a quick solution.
Best regards,
The Chapellerie Traclet team.
Thank you for your message and I completely understand your frustration regarding the delivery time of your order.
Indeed, the order was placed at 5 PM and it was sent the next day.
Ref. Request
260729085594
Package No.
6A07287541547
A complaint has even been made since.
Shipped Shipped 07/23/2026 6:04:16 PM
Payment made 07/22/2026 5:19:04 PM
We are doing everything possible to ensure quality service and I invite you to contact us directly so that we can examine your situation and provide you with a quick solution.
Best regards,
The Chapellerie Traclet team.
R
Rating: 5 out of 5
I would like to have assistance to validate the warranty on the Tilley website which is in English, I couldn't get the French form.
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D
Rating: 5 out of 5
PACKAGE well received despite the delay, customer service is friendly and efficient.
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P
Rating: 5 out of 5
Reactive and competent team.
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A
Rating: 5 out of 5
Impeccable, I received the ordered item a day before the expected date. One complaint: that the composition of the items is not systematically specified.
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A
Rating: 5 out of 5
Very very satisfied with my purchase
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E
Rating: 5 out of 5
Top, delivery on time, product exactly as indicated in every way.
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C
Rating: 5 out of 5
An ultra-fast reception and care taken in the packaging. The hat is great! I highly recommend this site and will buy again if needed from Chapellerie Traclet.
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J
Rating: 5 out of 5
Fast service and very good packaging of the products.
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A
Rating: 5 out of 5
Really very responsive, before my order, I asked for information about the product, they replied immediately, I highly recommend!
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C
Rating: 5 out of 5
Perfect.
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R
Rating: 5 out of 5
I am very happy!
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M
Rating: 5 out of 5
Fast delivery. Beautiful quality hats and well-made for reasonable prices.
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N
Rating: 5 out of 5
It fits perfectly, the material is pleasant to wear, it's great.
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H
Rating: 5 out of 5
Perfect.
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O
Rating: 5 out of 5
Well-designed site. Accurate information. Efficient ordering process. Appreciable tracking and shipping times. Package composition: perfect.
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J
Rating: 1 out of 5
Did not receive the ordered product but another, you will no longer have my clientele.
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Response from Chapellerie Traclet
Hello Joel,
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
P
Rating: 5 out of 5
Product well received. I am happy with the ordered item.
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A
Rating: 5 out of 5
Very good sales site with good products at reasonable prices.
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J
Rating: 5 out of 5
Perfect from A to Z: Convenience, precision and pleasantness of the information about the item - Price balance - Ease of ordering - Speed and adaptation of delivery to customer constraints - General information for the customer
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G
Rating: 5 out of 5
Very satisfied with my first order at Chapellerie Traclet. Fast shipping of the item. Sturdy packaging. Very nice quality of the hat. I recommend.
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B
Rating: 5 out of 5
Top, and uva 40! What does the people want?
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S
Rating: 5 out of 5
Great, I would recommend. Super quality item. Very fast and responsive site, I recommend 100%
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M
Rating: 5 out of 5
This is my second hat, the first one was bought in 2020
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M
Rating: 5 out of 5
The hat is very nice and fits my husband perfectly for his gardening work.
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R
Rating: 5 out of 5
The miki I bought seems to be of good quality, I will see in use. I called customer service for a small error during the order, my little problem was quickly resolved, the person I spoke to online was very friendly.
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M
Rating: 5 out of 5
The hats are what I expected, perfect. The shipment was fast and arrived well. Very happy.
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L
Rating: 1 out of 5
Very nice fabric but the edge is made of cardboard, and the model does not suit me because I don't have much hair. So the cap is not filled and falls on the skull. I will return it.
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A
Rating: 5 out of 5
Satisfied
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I
Rating: 5 out of 5
Very pretty bibi as shown in the photo. Careful and fast delivery.
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N
Rating: 5 out of 5
Fast shipping, well-packaged! Thank you!
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Response from Chapellerie Traclet
Hello Noam,
We sincerely thank you for your positive feedback! We are delighted that you appreciated the speed of the shipment and the quality of our packaging. Your satisfaction is our priority and we would be happy to welcome you back to our store.
Best regards,
The Traclet Hat Team
We sincerely thank you for your positive feedback! We are delighted that you appreciated the speed of the shipment and the quality of our packaging. Your satisfaction is our priority and we would be happy to welcome you back to our store.
Best regards,
The Traclet Hat Team
G
Rating: 2 out of 5
Having ordered a few flat caps, this is the first time I am disappointed with the product, not the color seen in the catalog at purchase.
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Response from Chapellerie Traclet
Hello Guillaume,
We are sincerely sorry to learn that the color of the flat caps received does not meet your expectations. Your disappointment touches us and we would like to discuss it in more detail to find a solution that will satisfy you.
Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Traclet Hat Team
We are sincerely sorry to learn that the color of the flat caps received does not meet your expectations. Your disappointment touches us and we would like to discuss it in more detail to find a solution that will satisfy you.
Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Traclet Hat Team
B
Rating: 5 out of 5
Simple order, efficient phone contact, package delivered quickly, quality packaging
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Response from Chapellerie Traclet
Hello Bernard,
We warmly thank you for your positive feedback! We are delighted to learn that your shopping experience met your expectations and that our team was able to assist you effectively.
We hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! We are delighted to learn that your shopping experience met your expectations and that our team was able to assist you effectively.
We hope to see you soon in our online store.
Best regards,
The Traclet Hat Shop Team