Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
A very wide variety of good quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
Once the order was placed, it was shipped and received 2 days later!! The site is simple and very clear.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2018
Pleasant and functional site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2018
A very large choice of hats.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2018
Quality product, compliant, excellent service, fast delivery, perfectly packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2018
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2018
The online hat site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
++++
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Quality item and compliant with the description. Fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
Very good site, a serious brand with a wide choice of quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2018
Super... fast, high-quality product... I recommend this site without any problem... while waiting to place another order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2018
Hat delivered in Europe within 5 days. Well done packaging - no problems to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2018
I prefer to have a human contact rather than a robot taking my order, and someone called me back and we confirmed my order. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
Perfect site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
Fast and well packaged, great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Clear and practical site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Reliable on products as well as on delivery! Top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Very clear site to use.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Very fast and careful shipping!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2018
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Product compliant, good size, fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Good advice by phone, fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
Very good for my needs.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/06/2018
SUPER SIMPLE AND FAST FOR DELIVERY.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Service, responsiveness of the company and products TOP!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
perfect customer follow-up, quality items, respect for delivery times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2018
the cap fits me perfectly, the size is adequate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Large selection of hats of all styles and for all prices, making it easy to find the one that suits best!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2018
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2018
A lot of choices, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2018
yes, I would like it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2018
Received on time, very well packaged and carefully protected. Item completely in accordance with the description. Plus, a nice touch with a lovely pen included in the package! What more could you ask for! Bravo and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Super... hat, thanks to everyone for the efficiency and quality!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
Easy order
Customer service reachable quickly by phone for more information on the delivery method; the welcome was warm and pleasant and the information provided was of good quality.
The site is simple to use and pleasant.
We should be able to search for products by availability time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Serious service, hats arrive quickly. Easy to track the package.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/05/2018
Order received more than a month later
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Response from Chapellerie Traclet
Hello
Yes, the delay of 1-2 weeks has been exceeded because we had restocking delays.
Please excuse us for this delay of a few weeks.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Very good exchanges. The hat was measured for me to see if it would fit. Thank you very much
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Response from Chapellerie Traclet
hello thank you for your message. Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2018
Very good service. Always available and serious.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/06/2018
I did not receive the hat I ordered, it is a similar model but not identical. The band is only leather and brown while the model I wanted had a leather band enhanced with a light fabric part. In fact, I received the Stetson Tacoma Ava cotton hat model. Then the size is a bit large but they had warned about it on the site, having a head circumference of 56.5 I did not dare to take the size below, with a reducer I think it will be fine.
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Response from Chapellerie Traclet
Hello
please excuse us if we made a model error.
Thank you for contacting us at [email protected] to propose a commercial solution.
Best regards
Traclet
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