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Rating: 5 out of 5
I have been buying my caps from you for 2 or 3 years now and I have never been disappointed. The products are of quality and the customer service is too.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
very good fast service and careful quality item. I saw accessories on the site and I think I will place another order after the holidays
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L
Rating: 5 out of 5
Delivery as per my instructions. Perfect.
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F
Rating: 5 out of 5
Very good as always. I also benefited from the end of November discount. Only regret, a single high-priced choice for fleece caps. And generally only one color available, black. It's a shame that the options are dwindling...
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R
Rating: 1 out of 5
Impossible to give feedback on an order that has not yet been delivered...
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Response from Chapellerie Traclet
Hello,
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
We understand your frustration regarding the wait for your order.
As indicated by the tracking, the package has been waiting for you since last Thursday at your pickup point.
Remaining at your disposal.
Best regards.
The Traclet Hat Team
A
Rating: 5 out of 5
Beautiful quality hats
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F
Rating: 5 out of 5
Easy to order, wide choice of items
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T
Rating: 5 out of 5
Easy and smooth
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M
Rating: 5 out of 5
Very good quality items. Very happy once again!
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D
Rating: 5 out of 5
Quality product, conforms to the order.
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M
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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A
Rating: 4 out of 5
Fast shipping and received before the expected date. Good packaging and product conforms to the request and seems to be of quality.
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V
Rating: 5 out of 5
Item corresponding to my order
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P
Rating: 5 out of 5
the order is in accordance with the description, the site seems serious
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C
Rating: 5 out of 5
Products conforming and totally meeting my expectations.
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K
Rating: 5 out of 5
Clear website, good functionality, and the ordering process went very well even though it was the first time I used it as a Finnish customer.
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C
Rating: 5 out of 5
Perfect
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H
Rating: 4 out of 5
Navigation can be improved.
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H
Rating: 5 out of 5
Very good and responsive
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J
Rating: 5 out of 5
very simple navigation
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H
Rating: 5 out of 5
Perfect, fast shipping and just like in the photo when ordering! Very satisfied! Highly recommend!
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E
Rating: 2 out of 5
I received a cap that does not match the photo and my order and moreover the cap is defective at the visor, one part is unstitched or poorly finished
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
We are sorry to hear that you received a cap that does not meet your expectations and that has a defect. Your satisfaction is important to us and we invite you to contact our customer service at [email protected]. We will send the correct cap if we made a mistake.
Best regards.
The chapellerie-traclet team
G
Rating: 5 out of 5
Nothing to say. Customer service is top-notch following a delivery problem.
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D
Rating: 5 out of 5
Thank you for your responsiveness and the delivery was completely in line with my expectations
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N
Rating: 5 out of 5
Absolutely perfect packaging!!
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C
Rating: 5 out of 5
The fedora is really beautiful. Thank you.
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F
Rating: 5 out of 5
hat conforms to the order, perfect delivery second purchase at Traclet. Never disappointed!
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G
Rating: 5 out of 5
The Taclet site offers a wide variety of products, well referenced and accompanied by explanations and advice. Quite easy to choose the most flattering headgear.
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E
Rating: 5 out of 5
The very quick consideration of the color change of my item after the order shows remarkable efficiency and responsiveness. Thank you.
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M
Rating: 5 out of 5
Very happy and satisfied with Traclet, product of very good quality and remarkable customer service.
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A
Rating: 5 out of 5
Perfect, thank you for the advice on the head size, I will order again soon. Thank you to the Traclet team.
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K
Rating: 5 out of 5
Very good quality beret, I am very happy with my purchase.
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R
Rating: 5 out of 5
Important choice
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P
Rating: 5 out of 5
Order prepared with care and received quickly.
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M
Rating: 5 out of 5
Easy site, order received quickly.
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D
Rating: 5 out of 5
Very happy, very happy with my delivery and fast.
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W
Rating: 5 out of 5
Very satisfied
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R
Rating: 2 out of 5
I will keep the cap because it suits me, but it is CLEARLY NOT the same color as the photos available on the site.
After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
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After a previous order canceled because the photos corresponded to another item, I would really encourage Traclet to make an effort on the quality of the photos proposed on the site: the competition does not show such amateurism.
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience. We are sorry to hear that the color of the cap does not meet your expectations and that you encountered issues with the photos on our site.
It is true that we are not perfect, we have been selling online since 1995 and in Roanne since 1880. We try to do our best in our hat-making profession and we are trying to improve our photography.
If you need other photos, we try to respond to everyone to meet your needs.
For future orders, as for the model you canceled before shipping, we can send you photos.
Best regards.
The chapellerie-traclet team
J
Rating: 2 out of 5
Very long delivery and no news between the order and delivery.
Disappointing.
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Disappointing.
Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your experience. We are sorry to hear that the delivery took longer than expected and that you did not receive any information during this process. The information about the delivery time is normally indicated at the time of ordering and confirmed by email.
Your feedback is valuable and we will use it to improve our service. Please feel free to contact us directly for any questions or assistance requests.
Best regards.
The chapellerie-traclet team
D
Rating: 5 out of 5
I have been ordering from TRACLET for many years and have never been disappointed.
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