Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 04/05/2018 à 20h12 following a purchase from 25/04/2018

Serious seller, fast service,
good packaging of the package.

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Acheteur Vérifié

Published on 04/05/2018 à 19h41 following a purchase from 16/04/2018

very fast
super packaging
very serious

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Acheteur Vérifié

Published on 04/05/2018 à 18h53 following a purchase from 25/04/2018

very good supplier, fast delivery and well protected item. I recommend

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Acheteur Vérifié

Published on 04/05/2018 à 18h20 following a purchase from 26/04/2018

speed and efficiency

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Acheteur Vérifié

Published on 04/05/2018 à 17h36 following a purchase from 25/04/2018

Packaging adapted to the fragility of the product and fully recyclable.

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Acheteur Vérifié

Published on 04/05/2018 à 15h35 following a purchase from 26/04/2018

Delivery speed and product in line with my expectations!

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Acheteur Vérifié

Published on 04/05/2018 à 14h32 following a purchase from 24/04/2018

very fast service, good item, completely satisfied

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Acheteur Vérifié

Published on 04/05/2018 à 13h48 following a purchase from 26/04/2018

Incredible the number of different hats available. The choice is unparalleled.

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Acheteur Vérifié

Published on 04/05/2018 à 13h48 following a purchase from 24/04/2018

The site is very good

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Acheteur Vérifié

Published on 04/05/2018 à 13h27 following a purchase from 25/04/2018

1st order product in line with the description, very satisfied

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Acheteur Vérifié

Published on 04/05/2018 à 12h40 following a purchase from 24/04/2018

Delighted with this 1st order. I think I will make another order this winter

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Acheteur Vérifié

Published on 04/05/2018 à 12h32 following a purchase from 23/04/2018

Customer service is always reachable by email.

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Acheteur Vérifié

Published on 03/05/2018 à 21h23 following a purchase from 18/04/2018

Good

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Acheteur Vérifié

Published on 03/05/2018 à 19h05 following a purchase from 24/04/2018

Well-designed site with a lot of choices. Delivery times respected and careful packaging.

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Acheteur Vérifié

Published on 03/05/2018 à 18h33 following a purchase from 24/04/2018

Reliability

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Acheteur Vérifié

Published on 03/05/2018 à 17h37 following a purchase from 20/04/2018

Well-designed site, wide choice, order shipped quickly. Keep it up.

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Acheteur Vérifié

Published on 03/05/2018 à 15h48 following a purchase from 24/04/2018

VERY GOOD

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Acheteur Vérifié

Published on 03/05/2018 à 15h13 following a purchase from 17/04/2018

No problem with the site

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Acheteur Vérifié

Published on 03/05/2018 à 14h57 following a purchase from 24/04/2018

Quality of products, site security, fast delivery.

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Acheteur Vérifié

Published on 03/05/2018 à 14h56 following a purchase from 09/04/2018

Good

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Acheteur Vérifié

Published on 03/05/2018 à 14h22 following a purchase from 24/04/2018

Quality product. Fast and careful delivery.

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Acheteur Vérifié

Published on 03/05/2018 à 13h42 following a purchase from 23/04/2018

rare quality and service!

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Acheteur Vérifié

Published on 03/05/2018 à 13h30 following a purchase from 25/04/2018

Very good!

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Acheteur Vérifié

Published on 03/05/2018 à 13h29 following a purchase from 21/04/2018

I am very satisfied with the order, I recommend. Thank you.

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Acheteur Vérifié

Published on 03/05/2018 à 13h23 following a purchase from 12/04/2018

A bit long delays, especially since the amount had been charged, but it's not a big deal

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Acheteur Vérifié

Published on 03/05/2018 à 13h08 following a purchase from 23/04/2018

I am very sad to give this rating because the problem is the return which remains at our expense, 8.70 without tracking otherwise it's 16 euros. Your collection is super beautiful and having custom hats is not easy.

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Response from Chapellerie Traclet Published on 03/05/2018

Hello
Yes, this rating is very sad especially for us who try to offer quality items and unique design services. Especially since this return is not our fault.
We offer to refund shipping costs with Paypal but otherwise, currently we are not financially able to cover shipping costs.
Otherwise, we would be obliged like Amazon to call on investors and unfortunately the hat world is atypical;
Best regards
Traclet

Acheteur Vérifié

Published on 03/05/2018 à 12h06 following a purchase from 21/04/2018

Very complete, a lot of varieties, interesting prices.

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Acheteur Vérifié

Published on 03/05/2018 à 08h17 following a purchase from 20/04/2018

Good but delivery longer than expected

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Acheteur Vérifié

Published on 03/05/2018 à 00h44 following a purchase from 21/04/2018

The service was perfect

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Acheteur Vérifié

Published on 02/05/2018 à 20h53 following a purchase from 23/04/2018

Fast and careful service

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Acheteur Vérifié

Published on 02/05/2018 à 18h42 following a purchase from 19/04/2018

Site presenting a very wide choice of products. Good presentation of them. Just a remark for a delay in updating a reference, which led me to a bad choice.

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Acheteur Vérifié

Published on 02/05/2018 à 16h47 following a purchase from 23/04/2018

Very good, everything is perfect.

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Acheteur Vérifié

Published on 02/05/2018 à 16h08 following a purchase from 19/04/2018

EXCEPTIONAL service. The site is very well made, the products are impeccable, orders delivered in record time. Kindness on the phone always flawless. Return immediately recorded and refunded. Exceptional, really. Problem: I don't know where to store my hats!

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Acheteur Vérifié

Published on 02/05/2018 à 15h50 following a purchase from 10/04/2018

this site is very professional, and the people we have by phone are attentive to our needs. I give them all my sincere thanks. very cordially and see you soon for another order

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Acheteur Vérifié

Published on 02/05/2018 à 15h38 following a purchase from 23/04/2018

Article to be classified more by theme. By selecting: women's hat your site also directed me to men's models.

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Acheteur Vérifié

Published on 02/05/2018 à 13h11 following a purchase from 20/04/2018

Third order, always satisfied.

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Acheteur Vérifié

Published on 02/05/2018 à 12h20 following a purchase from 22/04/2018

Perfect

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Acheteur Vérifié

Published on 02/05/2018 à 11h40 following a purchase from 23/04/2018

a lot of choices, correct prices

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Acheteur Vérifié

Published on 02/05/2018 à 10h15 following a purchase from 21/04/2018

trusted site.

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Acheteur Vérifié

Published on 02/05/2018 à 05h06 following a purchase from 22/04/2018

Okok

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