Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié

Published on 22/02/2018 à 13h03 following a purchase from 13/02/2018

Very good site and very serious

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Acheteur Vérifié

Published on 22/02/2018 à 12h47 following a purchase from 13/02/2018

perfect product description, large sizes available, I say hats off!

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Acheteur Vérifié

Published on 22/02/2018 à 12h36 following a purchase from 14/02/2018

Deadlines and quality respected

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Acheteur Vérifié

Published on 22/02/2018 à 12h33 following a purchase from 13/02/2018

Fast, quality product

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Acheteur Vérifié

Published on 22/02/2018 à 12h21 following a purchase from 07/02/2018

Very accessible site, very easy

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Acheteur Vérifié

Published on 22/02/2018 à 09h18 following a purchase from 12/02/2018

Short delay

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Acheteur Vérifié

Published on 22/02/2018 à 08h07 following a purchase from 29/01/2018

Very nice realization in quality and finish
Nothing to say 10/10
0 points for colissimo

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Acheteur Vérifié

Published on 21/02/2018 à 22h12 following a purchase from 12/02/2018

Efficiency and confirmation

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Acheteur Vérifié

Published on 21/02/2018 à 18h57 following a purchase from 12/02/2018

Wide choice of proposed items and detailed presentation of each of them.

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Acheteur Vérifié

Published on 21/02/2018 à 15h46 following a purchase from 22/01/2018

Good service and quality of products

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Response from Chapellerie Traclet Published on 21/02/2018

Thank you for your message.
Best regards
Traclet

Acheteur Vérifié

Published on 21/02/2018 à 15h35 following a purchase from 12/02/2018

Satisfied ;)

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Acheteur Vérifié

Published on 21/02/2018 à 15h02 following a purchase from 12/02/2018

Fast shipping with quality packaging.

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Acheteur Vérifié

Published on 21/02/2018 à 14h22 following a purchase from 16/01/2018

Product in stock visually on the site.
When I paid with Visa, the product was being restocked and now 6 weeks of delay...... the item arrived after I needed it!

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Response from Chapellerie Traclet Published on 21/02/2018

Hello
Please excuse us for the delay but the information about the restocking was clearly indicated during the purchase both on the product sheet and in an email.
Moreover, what is unfortunate is that we spoke to you by phone and we sent the cap well before your event.
Was there a delivery issue?
We did not receive any feedback from you.
For the issue, we offer you a voucher of 10 euros.
Thank you for getting back to us as soon as possible.
Best regards
Traclet

Acheteur Vérifié

Published on 21/02/2018 à 13h07 following a purchase from 12/02/2018

Very good wow

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Acheteur Vérifié

Published on 21/02/2018 à 12h30 following a purchase from 12/02/2018

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Acheteur Vérifié

Published on 21/02/2018 à 09h30 following a purchase from 11/02/2018

very nice item

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Acheteur Vérifié

Published on 21/02/2018 à 09h03 following a purchase from 09/02/2018

Serious customer service, to recommend

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Acheteur Vérifié

Published on 20/02/2018 à 18h35 following a purchase from 11/02/2018

perfect

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Acheteur Vérifié

Published on 20/02/2018 à 18h05 following a purchase from 10/02/2018

matches what I ordered, good product. Next year I will give another model to my husband.

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Acheteur Vérifié

Published on 20/02/2018 à 17h19 following a purchase from 11/02/2018

fast and careful shipping

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Acheteur Vérifié

Published on 20/02/2018 à 17h16 following a purchase from 11/02/2018

great value for money, delivery times respected. a supplier to recommend

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Acheteur Vérifié

Published on 20/02/2018 à 16h29 following a purchase from 30/11/2017

we received well !! happy to see Santa Claus in February ...

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Acheteur Vérifié

Published on 20/02/2018 à 12h51 following a purchase from 09/02/2018

Fast, compliant, no issues

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Acheteur Vérifié

Published on 20/02/2018 à 12h50 following a purchase from 11/02/2018

All good

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Acheteur Vérifié

Published on 20/02/2018 à 12h36 following a purchase from 11/02/2018

Very good

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Acheteur Vérifié

Published on 20/02/2018 à 12h36 following a purchase from 09/02/2018

Satisfied treasure

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Acheteur Vérifié

Published on 20/02/2018 à 12h29 following a purchase from 12/02/2018

Very good, fast

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Acheteur Vérifié

Published on 20/02/2018 à 09h18 following a purchase from 05/02/2018

Serious, received very quickly well packaged

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Acheteur Vérifié

Published on 20/02/2018 à 04h45 following a purchase from 09/02/2018

Very good product.
However: the delivery to the relay point was made at 12:10 and delivery notice sent to phone at 20:10!

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Acheteur Vérifié

Published on 20/02/2018 à 02h37 following a purchase from 08/02/2018

very serious
fast

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Acheteur Vérifié

Published on 19/02/2018 à 11h59 following a purchase from 03/02/2018

PERFECTLY PERFECT.
Best regards.

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Acheteur Vérifié

Published on 19/02/2018 à 08h00 following a purchase from 30/01/2018

Clear, precise and easy to use

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Acheteur Vérifié

Published on 19/02/2018 à 04h28 following a purchase from 08/02/2018

this is the first time I order, but very satisfied

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Acheteur Vérifié

Published on 18/02/2018 à 21h53 following a purchase from 04/02/2018

Perfect, thank you!!!

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Acheteur Vérifié

Published on 18/02/2018 à 18h28 following a purchase from 08/01/2018

The package almost arrived late, but the customer service made sure to send it express at their expense so that I would have it on the expected date. TOP and very high-quality product!

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Acheteur Vérifié

Published on 18/02/2018 à 17h51 following a purchase from 08/02/2018

The hat is of excellent quality and the delivery times were very fast. I am satisfied!

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Acheteur Vérifié

Published on 18/02/2018 à 11h36 following a purchase from 08/02/2018

I didn't know this site, had some initial fears but in the end very happy, quality product in line with the request and within the announced times.

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Acheteur Vérifié

Published on 18/02/2018 à 10h21 following a purchase from 27/01/2018

the description matched well with the products received

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Acheteur Vérifié

Published on 18/02/2018 à 09h16 following a purchase from 07/02/2018

quality-efficiency

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Acheteur Vérifié

Published on 17/02/2018 à 17h54 following a purchase from 09/02/2018

Product as described. Good communication with the seller. Item received the next day. Highly recommended.

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