Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 2, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2017
good site and reliable, easy to use and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Arrived on time for Christmas
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2017
Excellent hat maker, which is becoming very rare, only very good quality products at all prices, fast delivery, easy exchange, everything to please!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Very good site, easy order and very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
very fast delivery, considering the context of the Christmas holidays, careful packaging, my hat arrived impeccable, serious company, I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
very friendly phone reception and deadlines respected, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2017
Reliable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Everything is perfect! Fast delivery and high quality item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2017
Hello, Merry Christmas. It was indeed the red wool hat, it was perfect, next purchases will be a khaki hat, best regards.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/12/2017
Very good, order received the next day as planned. Item compliant and of very good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2017
Kindness on the phone, attentive to the customer, quick exchange following my size error
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Clear and efficient site, very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2017
I found it very good but the chosen hat does not correspond to our wish. We are looking for a softer 'bob' style hat.
Otherwise, very good service
Best regards.
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Response from Chapellerie Traclet
Hello
Yes, we also have bucket hats in alcantara
here is the link on our site
https://www.chapellerie-traclet.com/fr/chapeaux-tissu/261-bob-alcantara.html
otherwise, here is also the link for the bucket hats
https://www.chapellerie-traclet.com/fr/225-bob-chapeau-bucket-hat
best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2017
Good customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very efficient and easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
super no problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2017
nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Fast service and compliant with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
Very serious site, order quickly taken into account and processed. Received in a short time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/12/2017
Did not receive the ordered size, and the return is at my expense, which I find not normal given that I received it at a relay point. I do not understand why I cannot return it to the same place without cost!
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Response from Chapellerie Traclet
Hello
thank you for contacting customer service if we made a mistake, a return label will be sent.
We have not received an email from you.
best regards
traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very well made and nice site, there is a large choice of items. Ok to find an item that we didn't think we would find anywhere!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2017
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2017
very good good service fast delivery I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Very well informed by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Great choice, fast and efficient delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2017
A lot of choices. Sometimes a supply problem with a size.
Very good ordering service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Item conforms to the order. My father is very satisfied with his cap, it fits him perfectly. Delivery time indicated at the time of order was respected! Site to recommend for its seriousness and speed as well as the quality of the product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Order fully compliant with the order placed a few days before Christmas; I appreciated being able to pick up my order at a relay point as well as the really fast delivery time! I highly recommend this site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Impeccable timing, with an order placed on Christmas Eve! And very nice model of hat, as with every purchase at Traclet!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
French manufacturing! Favor local artisans! Quality corresponding to the price and speed of shipping. Thank you. Happy New Year 2018! Keep it up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Perfect service. Very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/12/2017
Serious, fast shipping; To recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
My purchase arrived as expected, without any issues, carefully packaged. I recommend this site!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2017
Diversified
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/12/2017
Defective packaging, no protection for the cap which arrived wrinkled
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Response from Chapellerie Traclet
hello
the cap is sent in a package and wrapped in tissue paper as Borsalino, Stetson does.
What would you like more to help us improve and also to advance brands like Borsalino.
Best regards
Traclet
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