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Rating: 5 out of 5
It's a bit mixed but overall it's okay. Happy with my purchase
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersD
Rating: 4 out of 5
Degrees of satisfaction
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G
Rating: 5 out of 5
Very satisfied with my item, seems to be of very good quality, to be seen in use, received quite quickly, I recommend...
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A
Rating: 5 out of 5
Very good quality hat. I had been looking for this model for a long time and couldn't find it anywhere else. The delivery was very fast. Great customer service. Thank you.
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M
Rating: 5 out of 5
Smooth navigation, ordering!
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F
Rating: 5 out of 5
Perfect, very responsive (I made a size mistake, following my message, the correction of my order was made)
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J
Rating: 5 out of 5
An exceptional choice, quality of all hats, very fast shipping and express delivery
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A
Rating: 5 out of 5
Good but in the size choices I didn't see 55/56 Yes I know I have a small head. Hihiihihi there is certainly a reason?
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J
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Very satisfied with my first order, I placed a second one that should arrive tomorrow 14/11 and I think my satisfaction will be the same
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D
Rating: 5 out of 5
Satisfied.
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P
Rating: 2 out of 5
False description on the site: the supposedly one-size cap thanks to an elastic has no elastic and is way too big. It's like a shoemaker offering size 45 shoes saying one size because you can fit a size 41 foot in it
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Response from Chapellerie Traclet
Hello,
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
We thank you for taking the time to share your opinion. We are sorry to learn that the size of the cap does not meet your expectations. Your feedback is valuable and helps us improve our products.
As indicated on the product sheet, the cap with its large elastic band fits sizes 56 to 59 cm
Out of 14 reviews, none indicate issues in this regard
https://www.chapellerie-traclet.com/fr/casquette-irlandaise/5064-casquette-marseillaise-marcel-pagnol.html#/taille-taille_unique
Remaining at your disposal
Best regards.
The chapellerie-traclet team
W
Rating: 5 out of 5
Very easy to access site.
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J
Rating: 4 out of 5
Product conforms to my expectations
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M
Rating: 5 out of 5
The traclet site is Ali Baba's cave, I find happiness every time
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N
Rating: 5 out of 5
Fast, efficient, conforms!!
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C
Rating: 4 out of 5
A wide choice in all areas. The designation of the items is exhaustive. The site is quite user-friendly. I needed to call customer service and each time, I was well informed. However, I am not satisfied with the delivery time because apparently when I placed the order online, the items were available but one cap was no longer in stock and I had to wait 10 days for it to be restocked by the supplier to receive it. I deduce that the merchant site does not communicate with the stock!
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J
Rating: 5 out of 5
CONFORMS TO MY EXPECTATIONS
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M
Rating: 5 out of 5
Very soft, warm and comfortable. Thank you
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C
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Very good site
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D
Rating: 4 out of 5
Good, good.
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J
Rating: 4 out of 5
See my comment.
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M
Rating: 5 out of 5
very good, very fast shipping, the hats are perfect
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J
Rating: 5 out of 5
Product meets expectations and delivery times impeccable. Very satisfied with this first order...
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J
Rating: 5 out of 5
Compliant.
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S
Rating: 5 out of 5
Serious site. Fast shipping.
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M
Rating: 5 out of 5
the hat corresponds exactly to my order, very fast delivery
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J
Rating: 5 out of 5
Delivery and product quality top-notch.
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F
Rating: 5 out of 5
Impeccable
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M
Rating: 5 out of 5
Compliant with my expectations it is superb
Now I am waiting for the rain...
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Now I am waiting for the rain...
B
Rating: 5 out of 5
The hat brush is perfect, we will test the boxes and the head size reducer after Christmas as all the items are part of a gift
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L
Rating: 5 out of 5
Beautiful hat of good quality, well packaged, very fast reception
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G
Rating: 5 out of 5
Efficient service and great choice.
Too expensive but let's hope the quality is there
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Too expensive but let's hope the quality is there
Y
Rating: 1 out of 5
I have not received my order
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
We are sorry to learn that you have not received your order. We understand how frustrating this can be.
The colissimo tracking 6A04424604080 indicates that the package is out for delivery.
A complaint will be made tomorrow to get the delivery date of your package.
Please excuse us for this delay.
Best regards.
The chapellerie-traclet team
C
Rating: 5 out of 5
simple and readable website
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R
Rating: 1 out of 5
Article totally different from the one received in 2023
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
Thank you for taking the time to share your experience. We are sorry to learn that the item received does not meet your expectations. Your feedback is essential and helps us constantly improve our products. We could not follow up on your last email with a photo.
We will take care of it at the beginning of the week.
Best regards.
The chapellerie-traclet team
P
Rating: 4 out of 5
Quality item and delivery as per the information received.
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M
Rating: 5 out of 5
Very fast delivery.
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S
Rating: 5 out of 5
Very good. Quality product. Carefully packaged. You can order with confidence
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