English 
Français B
Rating: 5 out of 5
Fully satisfied with the package, see below
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 2, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Fast order and shipping
Translated reviews
P
Rating: 5 out of 5
A new purchase.....completely satisfied
Translated reviews
B
Rating: 5 out of 5
The ordered hat is very beautiful, even though it's an entry-level product. So I just ordered a hat box to store it and a brush to maintain it. The range of hats offered on this site as well as the accessories are fantastic.
Translated reviews
M
Rating: 5 out of 5
Fast delivery, exactly as in the photos
Superb purchase and perfect quality
Translated reviews
Superb purchase and perfect quality
L
Rating: 4 out of 5
There are many references on the Traclet hat shop website. When looking for something specific, you have a choice. However, I think it would lack a level of content filtering, or an additional level of content precision. For example, finding a treatment for leather was quite convoluted: it is faster to go through a leather product and look for related products, rather than finding the product directly through search. However, it should be noted the exemplary availability of the customer service/online advisor, who responds even on the days the shop is closed. The products offered by the human meet the needs expressed, and it is really appreciated.
Translated reviews
G
Rating: 1 out of 5
Cap too small, unusable.
Translated reviews
Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
We are sincerely sorry to learn that the cap did not meet your expectations. Your feedback is valuable and helps us improve our products.
For a one-size model, it fits sizes 55 cm to 59 cm.
It is indeed possible to exchange it for another model with a different size if this model does not suit you.
Best regards,
Traclet
S
Rating: 4 out of 5
-
Translated reviews
M
Rating: 5 out of 5
I hesitated to order a hat online. I followed the recommendations regarding the product size, according to the brand. Fast delivery. Very good quality item and meets my expectations. I recommend.
Translated reviews
P
Rating: 5 out of 5
-
Translated reviews
C
Rating: 5 out of 5
Very good, quality products, perfect and fast service, I recommend!
Translated reviews
P
Rating: 5 out of 5
Super cap, warm, elegant and of good quality
Translated reviews
L
Rating: 5 out of 5
Easy purchase and fast delivery
Translated reviews
P
Rating: 5 out of 5
perfect
Translated reviews
S
Rating: 5 out of 5
Responsive customer service. Quality item that meets expectations.
Translated reviews
F
Rating: 5 out of 5
Everything is perfect
Translated reviews
M
Rating: 5 out of 5
Very good. Good product quality. Well packaged and delivered on time and in good condition
Translated reviews
M
Rating: 5 out of 5
I would have liked to receive the hat in the same packaging as the one I received during my order 5 years ago
Perfect product
Delivery: ok
Translated reviews
Perfect product
Delivery: ok
M
Rating: 5 out of 5
Everything was good and satisfactory
Translated reviews
C
Rating: 5 out of 5
Very neat, pleasant material and a really beautiful product, I am delighted.
I highly recommend!!!
Translated reviews
I highly recommend!!!
L
Rating: 4 out of 5
Wide choice
Translated reviews
R
Rating: 5 out of 5
Beautiful Basque beret! Received quickly in Belgium.
Translated reviews
N
Rating: 4 out of 5
Clear site
Translated reviews
V
Rating: 5 out of 5
Reliable site
Translated reviews
J
Rating: 5 out of 5
Excellent in every way!
Translated reviews
A
Rating: 5 out of 5
Order delivered quickly, quality items
Translated reviews
F
Rating: 5 out of 5
Navigation on the site a bit slow, possibly due to the large number of items. Otherwise, very good descriptions of the products offered. Fast delivery and impeccable packaging.
Translated reviews
J
Rating: 5 out of 5
Satisfied
Translated reviews
P
Rating: 5 out of 5
Very good
Translated reviews
L
Rating: 5 out of 5
Perfect hat
Translated reviews
E
Rating: 5 out of 5
Very beautiful perfect
Translated reviews
M
Rating: 5 out of 5
Excellent quality product for the price. Delivery time as announced. Package tracking and collection very simple and efficient. Quick response to inquiries. I have no doubt that I will shop at this store again for future hat purchases.
Translated reviews
S
Rating: 5 out of 5
Magnificent hat shipped very quickly in careful packaging. I will order again on the site.
Translated reviews
T
Rating: 5 out of 5
Nothing to report as with my previous orders which have always been processed quickly
Translated reviews
G
Rating: 4 out of 5
lack of clarity regarding the 2 addresses (postal and email), good customer service.
Translated reviews
C
Rating: 5 out of 5
Very good products: very high quality!
Translated reviews
B
Rating: 4 out of 5
A cap that finally fits me well.
Translated reviews
J
Rating: 4 out of 5
Overall satisfied; but. Before payment, delivery is offered at 3.90E, then at checkout several other amounts are proposed. I will never know what these 3.90E correspond to... which have disappeared.
The return lacks fluidity.
Translated reviews
The return lacks fluidity.
D
Rating: 5 out of 5
Perfect from A to Z
Translated reviews
D
Rating: 5 out of 5
Great selection. Fast delivery. Nothing to complain about. Thank you for everything.
Translated reviews